The Sunday 2005-06-05 at 19:46 +1000, scsijon wrote:
We, at the very least, give Carlos and through him the spanish list our sympathy.
Thanks.
Hopefully Andreas can help. If he is well known then please post his work address on this list so that we can all write a physical letter (you know, on the old stuff made from
On Sunday 05 June 2005 21:39, Carlos E. R. wrote: trees) and we can all bombard his boss and embarrass him. IF he really is ill then somebody at his work ought to see that he gets help, otherwise he will just pull embarrassment onto their office. IF he is "intelligent", as some would like to believe, then he must be reading this and realise that his social intelligence level is very low. Poor thing! Regards, Colin
I hope so, but it is already too late.
Yesterday two people left the list. Today another one, informing that he quited SuSE for another distro as well. This issue is costing SuSE Novell clients.
This is very serious. :-|
Can you imagine what may think a new user referred to the list for help directly from customer help desk? You know that when a client requests the "Free Installation Support" from SuSE, often they have to tell him(she) that it is not covered because (whatever), but they are referred instead to the list, for whatever help we may give. As they are Spanish speaking people (and we are a lot) they go to suse-linux-s... to found that the list has more than 50 insulting emails per 5..10 real ones, per day.
It is not only insults, but this person posing as any known user (me, for instance, but he prefers southamericans) insulting any other user. Old users know what it is about, new ones do not.
What do you think they think of SuSE?
What do you think this may cost in marketing terms, to the "good name" of Novell/SuSE? In clients shunning SuSE altogether?
So far the only contact we have in the list from Novell Spain has been understanding, and tried to be helpful; but they got no response from higher up yet.
Thus, we need SuSE/Novell acting fast. We need insulting emails be removed from the archives, for starters. We need some method of authentication for each mail sent to the list, before it is distributed - nothing less!
Just think what would SuSE Novell think if someone faked emails in the name of SuSE, insulting clients. Would they care then?
-- Cheers, Carlos Robinson