-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2020-12-15 at 20:40 +0100, mauro wrote:
Hello,
all my outbound emails to <listname>@lists.opensuse.org and certain inbound emails (the last ones are from Dan Čermák <dcermak@suse.com>, Gerald Pfeifer <gp@suse.com>, etc) end up flagged as spam by my mail provider (libero.it).
On my side I've set no filter and blocked nobody.
Libero claims responsible for the wrong flagging being the opensuse's servers.
I attach their response to my complain.
Please check it and let me know.
In order to understand your atachment I had to translate it piece by piece using the automatic translator at <www.DeepL.com/Translator> from Italian to English. If the tranlation is incorrect, well, you should have done it. But you have not attached the posts that were signaled as spam (with full heders) to allow analysis by others. There are links to them, but those are not accessible to outsiders to their ticket system. https://tickets.libero.it/attachments/token/.../?name=Re+_greetings_%26_firs... https://tickets.libero.it/attachments/token/.../?name=Re+_move_restart-on-up... https://tickets.libero.it/attachments/token/.../?name=Re+_%5Bopensuse-projec... ============================================== (Your report has been updated. If you would like to add a comment, reply to this email or click here) - ---------------------------------------------- Marta (Free) 15 Dec 2020, 14:23 CET Hello, We inform you that the tagging as possible Spam is done by the recipient server, so we invite you to contact the opensuse.org server manager for verification. Best regards, Marta - ---------------------------------------------- Alexander (Free) 14 Dec 2020, 15:17 CET Dear Customer, we are working on your report, we will contact you as soon as possible. Best regards, Alessandro - ---------------------------------------------- john 14 Dec 2020, 13:20 CET ok, I attach the first three emails that ended up in spam today Then I will send you the others until ...? Attachments Re _greetings_&_first_question _Yast_error_[SOLVED,_THANKS_].eml Re _move_restart-on-update_to_posttrans.eml Re _[opensuse-project]_Proposal _Amending_the_Board_Election_rules..eml - ---------------------------------------------- Julia (Free) 14 Dec 2020, 10:45am CET Dear customer, without the requested attachment it is not possible for us to proceed with the appropriate checks. Please attach the necessary documents. Otherwise it will not be possible for us to proceed with your request. Thank you for your cooperation, we look forward to your feedback. Best regards, Giulia - ---------------------------------------------- john Dec 13, 2020, 17:53 CET Just this afternoon two of my emails from xnulla@libero.it to users@lists.opensuse.org ended up in spam, I don't think the web techs need anything else to debug the situation since they have full access to the accounts? On 13/12/20 15:06, Free Help wrote:
Reply provided by: Hector, 13 Dec 2020, 15:06 CET
Dear Customer,
the antispam intervenes for various factors, if even after indicating the mail as "NON SPAM" you receive it in spam, contact us by sending the eml file of the mail.
To do so, access from the web at https://login.libero.it/ (from a PC, not from mobile devices), open the message without clicking any of the links it contains, click the "Other Actions" drop-down menu and select "Save as File".
Then attach the message to this report.
We look forward to your feedback.
Best regards, Hector
Translated with www.DeepL.com/Translator (free version) - ---------------------------------------------- Hector (Free) 13 Dec 2020, 15:06 CET Dear Customer, the antispam intervenes for various factors, if even after indicating the email as "NON SPAM" you receive it in spam, contact us by sending us the eml file of the email. To do so, access https://login.libero.it/ from the web (from a PC, not from mobile devices), open the message without clicking any of the links it contains, click the "Other actions" drop-down menu and select "Save as file". Then attach the message to this report. We look forward to your feedback. Best regards, Ettore Translated with www.DeepL.com/Translator (free version) - ---------------------------------------------- john 13 Dec 2020, 13:16 CET Dear Hector, What you say may be true, but it is not. In fact, one of my mails sent to a mailing address that I don't think mailing, an address that I don't think anyone in the world has classified as spam, and certainly no Libero user. Moreover emails from addresses reclassified as non-spam regularly end up in spam. An intervention of the technical staff is more than necessary, the alternative is to change provider, because the problem is not trivial. Best Regards On 13/12/20 10:11, Libero Aiuto wrote:
Reply provided by: Hector, 13 Dec 2020, 10:11am CET
Dear Customer,
the antispam database is for all users, what for you could be not spam for others could be spam. Once the user reclassifies, the choice should stabilize.
- ---------------------------------------------- Hector (Free) 13 Dec 2020, 10:11am CET Dear Customer the antispam database is for all users, what for you could be not spam for others could be spam. Once the user reclassifies, the choice should stabilize. Best regards, Ettore - ---------------------------------------------- john 13 Dec 2020, 09:38 CET Dear Hector and staff, it was clear to me how to deflate emails from the unfair spam attribute. My question is if you can/will fix it, by correcting overzealous and fallacious filters, at least not to later apply filters to email addresses that have already been confirmed as "not spam" by the user. It's not very freeing and very tedious to have to access the webmail every time and remove everything from the trash can in order to read it. I'm sure this is a general problem, not just mine. - ---------------------------------------------- Hector (Free) 12 Dec 2020, 17:31 CET Dear Customer, to unblock SINGLE mails that are blocked, access the box from the web (https://login.libero.it) then go to the Spam folder, select them (checkmark) and click the thumbs up - "Not Spam" button (top menu). To unblock ALL SENDERS' mails, click the "Settings" icon (scroll wheel on top next to EXIT), choose "Settings", then "Mail" - "Blocked senders" (on the left). Finally click the trash icon next to the individual sender. We remain available for any clarification. Best regards, Ettore - ---------------------------------------------- john 12 Dec 2020, 17:22 CET I have not established any spam rules nor blocked any addresses. Libero mail filters classify as spam mail arbitrarily, without any apparent criteria. Even my own messages sent to mailing lists end up in spam. Can you fix this? - -------------------------------- - -- Cheers, Carlos E. R. (from openSUSE 15.1 x86_64 at Telcontar) -----BEGIN PGP SIGNATURE----- iHoEARECADoWIQQZEb51mJKK1KpcU/W1MxgcbY1H1QUCX9spxxwccm9iaW4ubGlz dGFzQHRlbGVmb25pY2EubmV0AAoJELUzGBxtjUfVBPgAmgJzkOJPBtaVLT0nD9zG ocUg36hIAJ0WUc/5AWr1uWAcORWeF8GxImrvQQ== =nxL2 -----END PGP SIGNATURE-----