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Joe 'Zonker' Brockmeier wrote: | On Wed, Mar 26, 2008 at 8:35 AM, Benji Weber b.weber@warwick.ac.uk wrote: |> It was suggested I also post the content of my 'blog entry[0] on this |> list, so here you go. | | Excellent post, Benji. Some additional thoughts here: | http://zonker.opensuse.org/2008/03/26/help-opensuse-on-irc/ | | Short version -- I totally agree with Benji, and I hope more people | will spend time in #suse to help out, and to ensure people new to | openSUSE understand that we do want to be helpful and assist users as | much as possible.
One point though: it's obviously important to be polite and nice and avoid starting to RTFM beginners, but it's equally important to not put active helpers off.
The behaviour of some users asking questions on IRC is beyond imaginable at times. Those are annoying, abusive, impolite, get on the nerves of everyone and have to be kicked. What I mean is just that we don't need to be polite to _everyone_. Some people are poisonous and have to be taken to the door for the good of everyone else, because if that doesn't happen, everyone else will go away.
But that's what ops are there for, and I think we do a really good job taking care of everyone there in order to keep a productive and friendly atmosphere, even though there are some completely unfounded rumours of #suse being rude and impolite circulating here and there (just check it out by yourself and if it happens, please complain to the ops, as Benjamin pointed out in his OP) And, luckily, it doesn't happen all that often [that we have to remove people from the channel].
[...]
cheers - -- ~ -o) Pascal Bleser pascal.bleser@opensuse.org ~ /\ http://opensuse.org -- I took the green pill ~ __v FOSDEM::23+24 Feb 2008, Brussels, http://fosdem.org
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