On Tuesday 2010-06-22 18:33, Jim Henderson wrote:
They *should* be in bugzilla, if they're bugs, but providing a clear escalation path from the forums (or the MLs or wherever) would be a good thing.
I have, more than once, tried to make an user report a problem in bugzilla once we found the problem and the solution. I give to him, directly, a link to bugzilla and an explanation of what he needs to do and even say... the bug is never reported in bugzilla, they don't even try. If targeting individual forum users is not enough to make them use bugzilla I don't see how we can "provide a clear escalation path" in general. I have more than 400 posts in the forums and I lost my faith long ago.
So lets accept that the forum is just a place where people gets solutions for its problems. Good or bad solutions? Doesn't matters. Just solutions good enough for the forum users. It's a shame that those users don't help openSUSE to improve with bug reports, but since I don't see a way to change that it makes no sense to worry about that problem. The forums have a function and the ML another one, that's fine with me.
I don't see that it's necessarily a bad thing, though, to try to educate forum users (or users who come in through any venue) in how to report bugs. DenverD directs a fair number of people to bugzilla to file bugs, and has some success in getting responses back from people saying that they have filed a bug.
As a passer-by, the biggest problem with bugzilla is that it requires creation of an account. Debian BTS is a lot more non-subscriber friendly and allows to converse via mail, not needing to specially open a browser. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org