On Wed, 09 Apr 2014 00:30:01 +0200, Carlos E. R. wrote:
On 2014-04-08 23:30, Jim Henderson wrote:
Modern thinking about documentation is very different than the traditional "installation guide/reference guide" sort of stuff.
Most users don't want to read a user guide from cover to cover these days - they want help for the task at hand, rather than to try to absorb a firehose of information all at once from a guide and then to try to apply it to a live system. ... that they're not helping populate a knowledge base. They just want their question answered, regardless of who has to spend time answering the same questions multiple times.
But the people answering those questions do need the documentation, and read it at some time ;-)
Well, that's the hope, but usually knowledge like that is "tribal knowledge" rather than learned from a book. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: email@example.com To contact the owner, email: firstname.lastname@example.org