On Mon, 05 Jul 2010 13:42:29 +0200, Carlos E. R. wrote:
I was rather thinking on the line of a group of people reading all new bugzillas, doing a fast assessment, asking for the typical logs or whatever is missing, all at most 36 hours after the initial report. Then advise the reporter about what is the typical response time on that kind of problem considering the current backlog. And forward to the proper team of people that handle that particular type of problem, if known.
I've seen that sort of structure used internally with Novell's bugzilla - for example, when I submit a request to the web team, it goes to a holding "bucket" where someone looks at the request and then sends it off to the right person.
Sometimes I have reported a problem and then, 6 months later I get asked (first answer) to add some info or a log or whether I also had that other symptom. By that time I don't remember!
Or, in my case, often I don't have the system any more (might've upgraded it or wiped it to put something else on the hardware - I've got a couple laptops that I use for lab systems).
Plus it is very discouraging for a reporter not to get a simple feedback in months.
That's certainly true. :-) -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org