2014-04-11 22:54 GMT+02:00 Jim Henderson <hendersj@gmail.com>:
On Fri, 11 Apr 2014 21:30:31 +0200, Caig wrote:
2014-04-09 18:09 GMT+02:00 Jim Henderson <hendersj@gmail.com>:
I see too the many users requesting over and over the same questions. More difficult is to see how many users just find by themselves the answers they need.
Practically impossible, really, because while you might have page hits, you don't know what they were looking for, or if they found the answer on the specific page they visited.
sure (sadly of course)
I think, perhaps, what we need to do is put together some sort of "new user survey" to find out the sorts of things new users find they need to know or would like to learn about.
I really like the idea: focus on the users (and potentially new contributors, the future of the project) 2014-04-12 0:28 GMT+02:00 Jim Henderson <hendersj@gmail.com>:
On Fri, 11 Apr 2014 23:12:10 +0200, jdd wrote:
Le 11/04/2014 21:30, Caig a écrit :
There will be always the "lazy" users, but a more user-oriented* wiki could be useful at least for the rest
I think it's the way choosen some time (years?) ago, and it's a wrong way.
wiki are searched by google or it's own search engine, and admins have to focus on this.
then wiki are *written* by volunteers that can't know the desired structure and shouldn't have to worry about. I stopped writing on the wiki when it became necessary to organize it.
"wiki organization" is contradictory by essence. just now the forum archives do the job of the wiki.
It's perfectly nice to have a *documentation* web site, different from the wiki and well organized, but this have to be done by a documentation staff, not by random user - I think something similar is on the way for openSUSE
I somewhat agree and somewhat disagree.
I've always thought that a wiki could be structured, but the structuring needs to be handled by a dedicated team, with the content provided by volunteers.
But the volunteers need to have some input into the structure, too. There's a strong need for a "team" to write like this.
+1 writing/updating pages (even a single one a single time) and keeping all the wiki structured (or grouped if structured sounds heavy/too limiting) are two different tasks. Even to avoid duplication of effort like these for example - http://en.opensuse.org/SDB:LAMP_setup and http://en.opensuse.org/SDB:Linux_Apache_MySQL_PHP - http://en.opensuse.org/SDB:Apper and http://en.opensuse.org/SDB:Apper_troubleshooting or poor orphans barely discoverable http://en.opensuse.org/Special:LonelyPages Caig -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org