On Tue, Aug 4, 2009 at 7:08 AM, Michael Loeffler<michl@novell.com> wrote:
Moin,
On Tuesday 04 August 2009 15:33:59 Joe 'Zonker' Brockmeier wrote:
On Tue, Aug 4, 2009 at 3:01 AM,
Administrator<admin@different-perspectives.com> wrote:
I'd suggest a 3 month follow up to all new installs (if we have the
contact details). It would need to be very short, so we get responses
even from the relatively uninterested.
some general feedback on the survey and the discussion:
- I'd suggest to do a survey with the openSUSE 11.2 release or very close by to have current results for the development of openSUSE 11.3
- for which software do you use? we should implement feature #305877 and would get always more current results
- maybe our surveys are not the best or just reach to openSUSE core people but they are much better then not digging for information. And with having several thousand people answering I'm pretty sure we reach more then the inner circle.
Yes, but it would be beneficial to all if we can see why people are uninstalling or leaving openSUSE and we do not get this from the core people. It could be very minor problems with easy fixes and by learning why maybe we could keep those from leaving or uninstalling the operating system. Continuous surveys from core people and we may not be seeing what the new user does. Most core users simply fix or try something else where the new user just goes well it doesnt work, GoodBye and we never know why. You can read a book a dozen times and learn something new each time but if you do not read it the second time you will never know what you missed.
- we should change just a few questions to keep comparability with older surveys
And, in reality who likes a survey that is always the same without new questions? If some areas show satisfaction than why not change the subject to another area?
- the survey shouldn't be any longer than the previous ones
Why not if there is new development?
Best
M
We don't have the contact details, and I don't think most users would
want to provide them.
Lots of software have a contact area for the user to provide his email address so why would this not work with openSUSE with a option to provide or not provide?
Best,
Zonker
--
Joe 'Zonker' Brockmeier <jzb@zonker.net>
openSUSE Community Manager: http://zonker.opensuse.org
Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net
Twitter: jzb | Identica: jzb
--
Michael Löffler, Product Management
SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex
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