On Sun, Aug 2, 2009 at 2:02 PM, Kevin "Yeaux" Dupuy wrote:

These surveys are ineffective and skewed toward those of us who actually pay attention to the openSUSE community, which I imagine most of our users do not, so I'm not a big fan of end-user focused surveys unless we have a way of contacting normal users who don't visit openSUSE.org daily...

good point. i'd go further by saying that there are those of 'us' that 'pay attention' to community & commercial alike, that don't participate in surveys, choosing rather to influence/participate through other means. yes, our choice, of course. just proposing that target audience my be even smaller, further skewed, than you propose ... -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org

On Monday 03 Aug 2009, Will Stephenson wrote:

On Friday 31 July 2009 17:57:39 Joe 'Zonker' Brockmeier wrote:

...

One thing this KDE discussion brings up is this: It's been a long time since we've had a user survey.

The previous survey can be found here: http://files.opensuse.org/opensuse/en/e/ec/Survey_openSUSE110.pdf

Any suggestions to modify some of the questions, add new ones, get rid of old ones? (i.e., is it relevant or not to ask "why do you use a dual-boot system"?)

Please get me suggestions by end of next week (August 7)

If you do this, you should get one of our people with research training (Siegfried Olschner or Martin Schmidkunz IIRC) to setup a questionnaire without implicit bias, leading questions etc. It's all too easy to create bogus stats.

Will

Does SuSE / Novell / openSuSE conduct surveys amongst the ex-users to find out why they stopped using the product? -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org

...

Does SuSE / Novell / openSuSE conduct surveys amongst the ex-users to find out why they stopped using the product?

Someone should create openSUSE troubleshooting (and also removal tool), that will propose user to take such survey.

I don't see a way to find those that simply installed something else over partition that was occupied by openSUSE, or asked windows to remove partitions and use that space.

I'd suggest a 3 month follow up to all new installs (if we have the contact details). It would need to be very short, so we get responses even from the relatively uninterested. David -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org

Moin, On Tuesday 04 August 2009 15:33:59 Joe 'Zonker' Brockmeier wrote:

On Tue, Aug 4, 2009 at 3:01 AM,

Administrator wrote:

...

I'd suggest a 3 month follow up to all new installs (if we have the contact details).  It would need to be very short, so we get responses even from the relatively uninterested. some general feedback on the survey and the discussion:

- I'd suggest to do a survey with the openSUSE 11.2 release or very close by to have current results for the development of openSUSE 11.3 - for which software do you use? we should implement feature #305877 and would get always more current results - maybe our surveys are not the best or just reach to openSUSE core people but they are much better then not digging for information. And with having several thousand people answering I'm pretty sure we reach more then the inner circle. - we should change just a few questions to keep comparability with older surveys - the survey shouldn't be any longer than the previous ones Best M

We don't have the contact details, and I don't think most users would want to provide them.

Best,

Zonker -- Joe 'Zonker' Brockmeier openSUSE Community Manager: http://zonker.opensuse.org Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net Twitter: jzb | Identica: jzb http://identi.ca/group/opensuse/members

-- Michael Löffler, Product Management SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex

On Tue, Aug 4, 2009 at 7:08 AM, Michael Loeffler wrote:

...

Moin,

On Tuesday 04 August 2009 15:33:59 Joe 'Zonker' Brockmeier wrote:

...

On Tue, Aug 4, 2009 at 3:01 AM,

Administrator wrote:

...

I'd suggest a 3 month follow up to all new installs (if we have the

contact details).  It would need to be very short, so we get responses

even from the relatively uninterested.

some general feedback on the survey and the discussion:

- I'd suggest to do a survey with the openSUSE 11.2 release or very close by to have current results for the development of openSUSE 11.3

- for which software do you use? we should implement feature #305877 and would get always more current results

- maybe our surveys are not the best or just reach to openSUSE core people but they are much better then not digging for information. And with having several thousand people answering I'm pretty sure we reach more then the inner circle.

Yes, but it would be beneficial to all if we can see why people are uninstalling or leaving openSUSE and we do not get this from the core people. It could be very minor problems with easy fixes and by learning why maybe we could keep those from leaving or uninstalling the operating system. Continuous surveys from core people and we may not be seeing what the new user does. Most core users simply fix or try something else where the new user just goes well it doesnt work, GoodBye and we never know why. You can read a book a dozen times and learn something new each time but if you do not read it the second time you will never know what you missed. Yes, that would be interesting. Btw maybe our core people should sometimes wear the glasses of a newbie and not just change a config file or so to make

On Friday 07 August 2009 07:26:01 member greenarrow1 wrote: things work. In that way all the tiny edges openSUSE has will stay and hinder people new to openSUSE.

...

- we should change just a few questions to keep comparability with older surveys

And, in reality who likes a survey that is always the same without new questions? If some areas show satisfaction than why not change the subject to another area?

I don't say, we don't change. I say, we should keep the core of the survey to keep it comparable to older ones. For larger new arising topics/questions we can just do another survey.

...

- the survey shouldn't be any longer than the previous ones

Why not if there is new development?

Pretty simple, the longer the survey takes the fewer people will fill it out. The current one has already more then 20 questions. Best M

...

Best

M

...

We don't have the contact details, and I don't think most users would

want to provide them.

Lots of software have a contact area for the user to provide his email address so why would this not work with openSUSE with a option to provide or not provide?

...

...

Best,

Zonker

--

Joe 'Zonker' Brockmeier

openSUSE Community Manager: http://zonker.opensuse.org

Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net

Twitter: jzb | Identica: jzb

http://identi.ca/group/opensuse/members

--

Michael Löffler, Product Management

SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex

PeterPac InNetInvestigations-Forensic SLED/openSUSE

-- Michael Löffler, Product Management SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex