On Tue, Aug 4, 2009 at 7:08 AM, Michael Loeffler<michl(a)novell.com> wrote:
On Tuesday 04 August 2009 15:33:59 Joe 'Zonker' Brockmeier wrote:
On Tue, Aug 4, 2009 at 3:01 AM,
> I'd suggest a 3 month follow up to all
new installs (if we have the
> contact details). It would need to be very
short, so we get responses
> even from the relatively uninterested.
some general feedback on the survey and the discussion:
- I'd suggest to do a survey with the openSUSE 11.2 release or very close by
to have current results for the development of openSUSE 11.3
- for which software do you use? we should implement feature #305877 and
would get always more current results
- maybe our surveys are not the best or just reach to openSUSE core people
but they are much better then not digging for information. And with having
several thousand people answering I'm pretty sure we reach more then the
Yes, but it would be beneficial to all if we can see why people are
uninstalling or leaving openSUSE and we do not get this from the core
people. It could be very minor problems with easy fixes and by
learning why maybe we could keep those from leaving or uninstalling
the operating system. Continuous surveys from core people and we may
not be seeing what the new user does. Most core users simply fix or
try something else where the new user just goes well it doesnt work,
GoodBye and we never know why. You can read a book a dozen times and
learn something new each time but if you do not read it the second
time you will never know what you missed.
- we should change just a few questions to keep comparability with older
And, in reality who likes a survey that is always the same without new
questions? If some areas show satisfaction than why not change the
subject to another area?
- the survey shouldn't be any longer than the previous ones
Why not if there is new development?
We don't have the contact details, and I
don't think most users would
> want to provide them.
Lots of software have a contact area for the user to provide his email
address so why would this not work with openSUSE with a option to
provide or not provide?
> Joe 'Zonker' Brockmeier <jzb(a)zonker.net
openSUSE Community Manager:
Twitter: jzb | Identica: jzb
Michael Löffler, Product Management
SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus
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