On Tue, 16 Jun 2015 15:37:16 +0200, Carlos E. R. wrote:
I never read nor write on facebook. Nor on linkedlin. I don't see the purpose in multiplying communication avenues, we get spread thinner.
True, but you also have to - to some extent - go where the users are in order to get their attention. I'm one of the admins on the Facebook group - and for a long time, we discouraged people asking support questions in the group; Facebook just isn't well set up to be a support venue. The membership pushed back - one user even said that he felt *unwelcome* because he couldn't ask questions in the group, so he created his own openSUSE support group. So now we permit questions in the official group. If the question is going to be complex, we refer to the forums, and we strongly encourage users to search before asking simple questions. There isn't the same level of expertise in the Facebook group as on the forums. That said, if the expertise that's there meets the need, then that's OK. It sucks that that knowledge is lost, but the questions are generally pretty basic anyways - and in that regard, it's not very different from IRC in terms of the usefullness of an archive (ie, not very). The same holds true for LinkedIn - if people are asking about openSUSE there, it causes more damage to the openSUSE brand to say "no, don't ask your questions here, go to the forums or mailing lists" than it does to let some 'local' expertise answer questions and either help people or redirect the question to a better venue if there is one. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org