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Benji Weber wrote: [...]
A very good post Benjamin, thanks for taking the time to write it up.
I believe it's a question of critical mass in terms of active supporters (so-called "regulars", i.e. the ones who answer questions ;)). If a sufficient amount of people (answering questions) is reached, then it all works by itself. No one gets burned out because he "has" (sort of) to answer lots of questions, as several people are present and can pick up questions in their area of expertise. And "users" (those who ask questions) are happy because they get help on most of their issues.
So, as Benjamin wrote, it's not about being active there all the time and/or try to answer all the questions (that would mean sudden dea^Wburn-out in a week's time), but peeking once in a while and spend a few minutes when it's something you can help with. It's a matter of spreading the load (and the fact that everyone has his own areas of expertise). Operators are already there to keep it productive and friendly.
And it cannot be stressed enough that - - you get to learn new things and tricks by following discussions and help provided by others - - you keep in touch with our user base (especially beginners) by seeing what their issues are - - and while it isn't anywhere near as nice as meeting in real life, it is still a very interactive media and hence, you get in touch with lots of other people from the openSUSE community (our "#opensuse-chat" room is dedicated to off-topic discussions about weather, music, whatever ;))
cheers - -- ~ -o) Pascal Bleser pascal.bleser@opensuse.org ~ /\ http://opensuse.org -- I took the green pill ~ __v FOSDEM::23+24 Feb 2008, Brussels, http://fosdem.org
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