On Sun, Mar 15, 2020 at 13:49, Christian Boltz <opensuse@cboltz.de> wrote:
Hello,
Am Samstag, 14. März 2020, 22:05:02 CET schrieb Stasiek Michalski: ...
Additionally, I have asked the Heroes Team for their wishes and my suggestions were exactly what they need. So in my point of view I have spoken as a Board Member candidate with "(...)it's not the Board's job to tell our infrastructure volunteers or sponsors how to do their job." in the best interest for the community and Richard against their wishes/ the Team.
Where is he against anything? He just stated he was dissatisfied with the admin@o.o's response time regardless of the location, and for all I know, this might have been the case for him.
Yes, maybe that this was the case for Richard - but I don't think that's a surprise when you see what he wrote about he heroes:
- There is no evidence that Provo issues take any longer than Nuremberg issues, therefore there is no evidence that moving openSUSE infra from Provo to Nuremberg is a good solution
For everybody who ever had the "fun" of trying to get something done in Provo, it's clear that this statement can only be a bad joke. I wouldn't be surprised if some of the heroes even took this as an offense.
Still waiting for lizards dump.
There were also some previous (IIRC non-public) events that, well, probably don't improve the response times for admin@ tickets from Richard.
I won't claim that the response time of the heroes is always perfect, but I'm _very_ sure the average response time is far better than what we get from Provo.
Of course, it was easy for Richard to look for some old open tickets and post the links to them to "show" that the response time isn't perfect for these tickets - but I could easily show lots of closed tickets that were handled within some hours to prove the opposite, or <sarcasm> could search bugzilla for old open bugs assigned to Richard </sarcasm>.
Knowing my own bugzilla list, I avoid some of that on purpose and wouldn't like to face any of that ;)
In his time as chairman, Richard had some "fun" with MF-IT (for example to get access to the wiki servers to enable the migration to Nuremberg) and should know that having a problem in Provo is a serious issue, and that getting it fixed needs lots of time, nerves and often escalations.
Sadly this didn't improve, as you have for example seen with all the delays while we tried to get the forums database dump. There are some non-public details, but it's probably enough to say that Gerald (and some other people) had quite some "fun" with various people to finally get the database dump.
I am already taking over a year on one of the tickets, and I just joined. For some of the tickets, I am waiting for SUSE IT before proceeding, and I cannot call that quick either. Heroes actually respond quickly, yes, but if the matters go into something they cannot answer, you will be waiting for a while. That includes SUSE IT, MF IT and community (which coincidentally includes Richard with his kubic.o.o setup). A quick reminder that SUSE IT is as a matter of fact in NBG too.
Also, you probably remember the fun of trying to get a database dump for news.o.o ;-) Luckily you found out that the export from the wordpress backend was good enough to do the migration.
The news.o.o RSS feed (before you migrated news.o.o to jekyll and to Nuremberg) is another example - it broke with every wordpress update. The fix was boring and easy - a well-known one-line addition to one file which takes a minute to apply. Nevertheless, it typically took weeks or even months (and several reminder mails) to get it fixed.
If we get such simple requests to admin@, they often get handled instantly because the actual fix takes less time than having to read the ticket a second time ;-)
Back to news.o.o - luckily you solved this with the migration to jekyll. Thanks again for all your hard work on this and the other things you do in the heroes!
I only have myself to blame for my negligence and stupidity when initially handling this situation :D LCP [Stasiek] https://lcp.world -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org