2010/6/25 Jim Henderson <hendersj@gmail.com>:
But having an intermediary provide the information - bug duplication, validation, perhaps discussion with the devs before it even goes into bugzilla could raise the quality of the bugs entered and make the devs job easier.
One might think "well, OK, but that's a forums thing and not something I need to be involved in" - but that kind of coordination does need buy-in from the devs, because they'll need to recognise that the reporter is reporting as a proxy. There also needs to be that sense of the reports being respected. We've had several examples in these strategy threads of just how negatively some of the participants feel about the forums.
So you are proposing that some experienced forum users do a filter/proxy and start sending bug reports from other forum users? And everything you need is that we treat those bugs as we treat any other bug? OK, you have it. Please, if somebody doesn't wants to receive bug reports this way say so now... ... ... Now we can wait a week and nobody is going to answer. But sure, I'm cheating. Lets make that more difficult. Start a thread in the forum where everybody from this list will be able to post a "I will take seriously the bugs that are sent through this system" message. Now ask... here, in -factory and -packaging for people to go to the forum and spend a minute to write the post. How many answer will you need to start the work? Bug reports are bug reports. Obviously everybody will accept them as any other bug (also meaning that if there is no enough info to reproduce the problem the bug will be closed as "WORKSFORME"). All you need to change the negative feeling about the forums of some of the participants in these strategy threads... is start getting bug reports from the forums. Good enough to be able to obtain a fix, nothing more. But if you really need it, please, start that forum thread. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org