That gives us 3 groups of customers, who can then be subdivided:
1) Novell 2) Users of openSuSE 3) Developers and contributors
The key group of customers is the users, as without them there is no value for Novell and no differentiator for the developers and contributors.
Bit of a catch-22, coz' without developers and contributors, there's nothing for the users.
True, my statement is just about the critical group. You're right, the strategy needs to encompass all three. I'd argue that we need to start with the users.
I think we need to start with developers and contributors - as far as I'm aware, we have a solid end user base, which isn't declining. Growing it is certainly desirable, but to do that, I think we need to grow the technical base first.
Your statement is, in effect, that we already have what we need. That, I think, needs to be reviewed. It's not a question of whether we have the users we need, but what kind of user base do we _want_, and how do we *differentiate ourselves* from the other distros. The answer to this leads directly to the unique value we offer Novell & the developers and contributors. Strategy isn't necessarily about growth, but about positioning in the marketplace, which (may) lead to growth. David -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org