On Sat, 26 Jun 2010 09:59:26 +0200, jdd wrote:
Le 26/06/2010 05:10, Jim Henderson a écrit :
Perhaps what we could do as an alternative is encourage users to file their own bugs, but have a formal dispute resolution process in the event the reporter and the developer come to an impasse or otherwise aren't able to reconcile the way forward. Someone could mediate the dispute so - if at all possible - a mutually acceptable solution could be found.
Is that something you'd see as a good alternative?
absolutely. We have to teach the user how to use bugzilla and help him do so.
The more I think about it, the more I like this approach better. :-)
But it's wrong to say bugzilla is the only way to report a bug. A bug should most of the time be first reported on the mailing list or the forum.. Many "bugs" are simply misunderstanding of the way an app works or so frequent any power user already know it and finally it's good for anybody to know it and anybody don't read bugzilla :-))
I personally like to ask the community (regardless of which project it is) if an issue is known, if others have run into it, and if others have found workarounds - for this very reason. Of course, I also search for the bug, but sometimes it's hard to find the right phrase or keyword to put in in order to find older versions of the bug. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org