Le 26/06/2010 05:10, Jim Henderson a écrit :
Perhaps what we could do as an alternative is encourage users to file their own bugs, but have a formal dispute resolution process in the event the reporter and the developer come to an impasse or otherwise aren't able to reconcile the way forward. Someone could mediate the dispute so - if at all possible - a mutually acceptable solution could be found.
Is that something you'd see as a good alternative?
absolutely. We have to teach the user how to use bugzilla and help him do so. Think also that any user correctly driven and becoming a bugzilla user *is* by the way a new power user. This is a very practical way to catch new contributors :-)) thats not to say bugzilla is perfect, far from it. I was myself very frighten by bugzilla at first (and the lag between the report and any kind of result) But it's wrong to say bugzilla is the only way to report a bug. A bug should most of the time be first reported on the mailing list or the forum.. Many "bugs" are simply misunderstanding of the way an app works or so frequent any power user already know it and finally it's good for anybody to know it and anybody don't read bugzilla :-))
info then simply ASK. Every single dev I know is perfectly happy to tell you how to provide the requested information so really all that is required from you is to create a bugreport, do the best you can and then simply be receptive.
That sounds very reasonable to me. :-)
better first asking the forum. devs have better to do than answering again and again togher sale questions. openSUSE forum have already very good tutorials and can redirect users to them (and write more) jdd -- http://www.dodin.net http://www.facebook.com/pages/I-support-the-Linux-Documentation-Project/3720... http://www.facebook.com/pages/The-fan-page-of-Claire-Dodin/106485119372062?v... -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org