Hey, On 22.06.2010 19:50, Per Jessen wrote:
Jim Henderson wrote:
On Tue, 22 Jun 2010 18:44:03 +0200, Jan Engelhardt wrote:
I don't see that it's necessarily a bad thing, though, to try to educate forum users (or users who come in through any venue) in how to report bugs. DenverD directs a fair number of people to bugzilla to file bugs, and has some success in getting responses back from people saying that they have filed a bug.
As a passer-by, the biggest problem with bugzilla is that it requires creation of an account. Debian BTS is a lot more non-subscriber friendly and allows to converse via mail, not needing to specially open a browser.
And actually, forum users also have to create an account - that same account is used for access to bugzilla - so in some ways, the forum users are one step further along in that process because they already have the account to create bugs. :-)
That's perfect - there really should not be anything preventing an ml-fora bi-gating then.
Except the HUGE cultural difference in how people use the medium. A mailing list is a culture of correctness, RFCs and a certain communication style. And the people that keep this communication medium going (the people most important to our project!) are very picky about it. If you mix this with the more relaxed style of fora you will drive exactly these people away. I get that you want to connect the forum community closer to the other parts but that does not necessarily mean to integrate the communication medium. I must say I'm always a bit perplexed by this method. We don't integrate IRC, twitter, facebook or all the other communication media with each other, but nevertheless they work together. This is mostly due to people using them being a bit less afraid to change communication media. So an IRC topic just points to the latest release announcement on news.o.o, a mailinglist will send people that want a feature to openfate, if someone complaints about a problem with the distribution on Twitter he will get pointed to the user to user support on the forum or mailinglists and so on. I think this is what you guys need to do in the forum as well. Present the tools that are there, help people overcome their "fear" to leave the forum. Explain to people that if they want to connect on a social level to developers they _have_ to go to a mailinglist, because that’s where the developers choose to mingle, and how to use this medium. Introduce people to Bugzilla and help them to file useful bugs which means something else then posting a forum entry into the tracker. This is how we will connect the forum to other parts of the project better and make everybody benefit. Simply dropping forum posts into the mailinglists, or for that matter any other medium, won't help us. Henne -- Henne Vogelsang, openSUSE. Everybody has a plan, until they get hit. - Mike Tyson -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org