Larry Finger wrote:
On 04/27/2012 11:07 AM, Petr Tesarik wrote:
So, let's define a lesser goal that would still improve the situation with minimum effort. For starter, what about setting X to 6 months and closing bug reports automatically if there is no update for longer than that?
Perhaps 6 months would be too short; however, there are a lot of open bugs that refer to releases that are no longer supported.
The Testing Core Team has run several Open-Bugs-Days. Although they are usually run after MS5 of a new release, we held one event for old bugs, and had very little participation! I concentrated on the really old ones with IDs < 400000. I closed about 150 of them with a WONT-FIX with a comment that the affected release was out of support and asking them to re-open if the problem still was present in the current release (11.4). There were no more than 15 re-opened. On reflection, I should have told them to open a new bug, not re-open the old one.
Hi Petr, Larry I was really just trying to provoke a reaction when I suggested that - I don't think automatically closing bugs is the right thing to do, and exactly what it would improve on isn't very clear either. It might very well just pee off people that take the time to report bugs. I haven't thought this through, but maybe we need to describe a) the problem and b) what causes it before we c) try to come with a solution? As a side note, any solution we consider ought to also take the openSUSE version into account - Factory, current, supported, EOL. Here's my view of the problem: The processing of bug reports takes much too long. I think this is bad for the project overall, as it indirectly discourages people from reporting bugs. (Bugzilla can be a bit of steep learning curve, but it's only made worse when your report _appears_ to be ignored once you've finally scaled it.) Interestingly (perhaps), some bugs are processed in a perfectly timely manner. In the last two-three weeks, I have filed a couple of reports on kernel issues, one is already fixed and closed, one is in progress. Wrt the causes, I'm guessing it's primarily a matter of resources. -- Per Jessen, Zürich (21.8°C) -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org