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As you probably know, we have a "help" icon on the desktop that points your $FAVOURITE_BROWSER to http://help.opensuse.org
The pages there are then served depending on what your $FAVOURITE_BROWSER sends as preferred language (Apache content negotiation). It's just a set of static HTML files that have been designed by Jacob "spin" Caudill and Robert Lihm, with most of the initial content written by me. The current translations have been provided by many I've contacted on IRC and on the opensuse-translation mailing-list.
Basically, the idea behind help.o.o was to replace the somewhat short "how to get help" section of the greeter by a *simple* *overview* for beginners on how to get in touch with other openSUSE users to get *help* (the three fundamental qualities are in *bold*). The idea is also to make the path as short as two or three clicks.
I don't have any numbers and I have no idea whether it is actually helpful or just a waste of time. I tend to believe that the idea is good and that it should be pretty useful (after all, who wouldn't click a "help" icon on the desktop in order to get... help).
Up to now, it was pretty much a one man activity wrt keeping an eye on it, which means that nothing has happened since quite some time. I'd like to see those pages endorsed by a somewhat larger scope of people, with the marketing team being the most adequate for that task (IMHO).
1) Please have a look , and let's share and debate about ideas and criticisms. I do have SVN  commit access to those pages, which means I can act as a review+commit hub. Everyone has read-only access so you can check the sources out ("svn checkout " + the URL referenced at ), make changes, generate diffs (using "svn diff") and send them to me (please make sure to use HTML entities such as é instead of é, ä instead of ä, etc...).
2) One of the first things to address would certainly be more translations. I'd love to have a Japanese translation, for example.
3) We should also rework the "forums" section, in order to add a direct link to the official openSUSE forums, at least for the English version.
4) Robert, what needs to be done in order to update the CSS+images to the latest version (and match en.opensuse.org) ?
5) I think that the wiki pages that are linked from help.o.o should be translated, and some of them currently aren't, such as the mailing list netiquette page 
 SVN repository is here: https://forgesvn1.novell.com/svn/opensuse/trunk/infrastructure/help.o.o/