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Sven Burmeister 11/20/11 12:47 PM >>> Am Sonntag, 20. November 2011, 07:36:35 schrieb James Knott: Also, as I own my computers, this issue barely qualifies as annoying, but it's a show stopper for corporate users. If a corporate customer has paid for support, are they also supposed to take it upstream?

As Gerald has pointed out, the openSUSE project does not sell boxed sets nor offer paid-for support. 3rd parties may so do, but if you are a corporate user of openSUSE with an agreement with one of those 3rd parties, it would be them (not openSUSE nor upstream) who would probably make sense to be your first point of contact However, a corporate user might wish to consider purchasing an enterprise linux distro, something like SLED, where support by professionals is abundant and their more paced development strategy should ensure that issues like this would be ironed out before they'd ever reach corporate users. As a community distro, I think our focus should be meeting the needs of this community, responding to our real users concerns and feedback, free from having to worry about theoretical corporate users who may or may not exist. Such an approach allows us to make daring changes to our distribution and push things forward - sometimes we'll (as a group) make decisions that in retrospect don't make much sense, but then feedback through bugzilla (where to me it seems this issue is already being worked on) and mailinglists like this get the issues the attention they deserve, so they can be fixed in due course, either in the distribution, or taken to the appropriate upstream projects to get it fixed up there. It may not be a perfect approach but it seems to have produced a pretty awesome 12.1 version.. please keep the feedback coming :) -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-factory+owner@opensuse.org