I am writing to comment on the article 'May the source be with you', Thursday May 9, 2002. http://www.guardian.co.uk/Archive/Article/0,4273,4410011,00.html I have emailed the 'editor..' as no 'online' section is listed on the contacts page, though I have also made an educated guess... ---- Dear Editor, I am a GNU/Linux user, and have been for 4 years. I have seen the 'product' improve, along my skill and knowledge. In the article 'May the source be with you' Manek Dubash describes his experience with installing Linux as a 'newbie'. He does a good job of documenting his praises and issues, but I feel that he is being unfair in one respect. He instantly dismisses the idea of purchasing a 'box set' (a package containing disk, manuals and a support contract from a distributor) simple because it costs money. Instead he decided to download the disks and install without a manual or the option of (professional) support. This means that the comparison with his favoured Windows is unfair, as no doubt he has a CD for that, possibly manuals, and almost certainly has referred to a helpline at some point. I feel that perhaps he should have, at least, suggested that the usual introduction to a newbie is to purchase a 'box set'. Your faithfully, Simon Wood Bradford, UK.