[Bug 784173] New: hp-toolbox can't be started
https://bugzilla.novell.com/show_bug.cgi?id=784173 https://bugzilla.novell.com/show_bug.cgi?id=784173#c0 Summary: hp-toolbox can't be started Classification: openSUSE Product: openSUSE 12.2 Version: Final Platform: x86-64 OS/Version: openSUSE 12.2 Status: NEW Severity: Major Priority: P5 - None Component: Printing AssignedTo: jsmeix@suse.com ReportedBy: martin.jakl@qbicon.cz QAContact: jsmeix@suse.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.92 Safari/537.4 Can't run hp-toolbox anymore it says: HP Linux Imaging and Printing System (ver. 3.12.4) HP Device Manager ver. 15.0 Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Traceback (most recent call last): File "/usr/bin/hp-toolbox", line 257, in <module> toolbox = DevMgr5(__version__, device_uri, None) File "/usr/share/hplip/ui4/devmgr5.py", line 204, in __init__ if not utils.Is_HPLIP_older_version( installed_version, self.user_settings.latest_available_version): File "/usr/share/hplip/base/utils.py", line 1795, in Is_HPLIP_older_version if(int(installed_array[cnt]) < int(available_array[cnt])): ValueError: invalid literal for int() with base 10: "10 Public Release</a><br />')" Reproducible: Always -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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Johannes Meixner
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--- Comment #2 from Johannes Meixner
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--- Comment #3 from Johannes Meixner
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--- Comment #4 from Bernhard Wiedemann
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James McDaniel
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Sven Burmeister
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Johannes Meixner
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--- Comment #8 from Wolfgang Rosenauer
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--- Comment #10 from Johannes Meixner
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--- Comment #11 from Wolfgang Rosenauer
Who knows "if the risk is small enough to break even more"?
I can only tell who knows best and that is most probably the maintainer.
Of course - as always - there are issue reports like https://answers.launchpad.net/hplip/+question/216359 and who knows about the risk for openSUSE?
I have no idea. I still can print but a completely non-working hp-toolbox is not quite nice. So I can only guess that an update would improve things. As always there is the possibility of regressions and still the one who knows best about the risks is the maintainer usually. So I guess you need to decide. If your decision is "no update" than I guess you have valid reasons and it's fine as well. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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--- Comment #12 from Johannes Meixner
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--- Comment #13 from Sven Burmeister
Bottom line: I cannot decide about the risk on my own.
Then let me decide for you -> ship the update.
Only plenty of testing and feedback by various openSUSE users with various kind of printers and all-in-one devices would help that the maintenance team could decide about the risk which means in the end that the openSUSE community decides about the risk.
No. hptoolbox is broken and needs a fix, it's as simple as that. Since this is an update, users can revert to the previous version with the update module in YaST, i.e. there is no risk of anybody being forced to accept regressions if the update is shipped and contains any. However, if the update is not shipped users are forced to not be able to print (other bugs in the current 12.2 version) and are forced to not be able to use the hp-toolbox. So not shipping the update disregards the needs of more users than shipping it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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--- Comment #14 from Johannes Meixner
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--- Comment #15 from Sven Burmeister
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--- Comment #16 from Sven Burmeister
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--- Comment #17 from Johannes Meixner
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--- Comment #18 from Sven Burmeister
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--- Comment #19 from Johannes Meixner
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--- Comment #20 from Johannes Meixner
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--- Comment #21 from Sven Burmeister
Regarding "testing" in comment#18: SUSE pays for testing and of course openSUSE benefits from it. But no company can test "all and everything completely". In particular regarding HPLIP: Even HP does not test everything in their own HPLIP completely. Otherwise HPLIP would be the first software without any bug. In particular HPLIP would not have this upstream bug. I am a bit astonished why you seem to demand that it is SUSE that must test everything in HPLIP for you?
Because you did not understand what I was refering to. I do not even know how you came to the conclusion that I could think that a product which is released well after the openSUSE release which it bases on could do any testing for that openSUSE release. It's the other way around. openSUSE does the testing for SLED. "I am not paid for openSUSE. I maintain HPLIP primarily for our business products SELS/SLED (i.e. for the SUSE customers who pay in the end my salary)." This and the rest of your comment makes it look as if openSUSE was getting anything for free because of SLED. And since you are only payed for SLED it would be OK to treat openSUSE and its users as second-class citizens. That point of view would be very, very short-sighted since openSUSE is in fact testing software you sell as part of SLED. openSUSE users testing software and filing bugs downstream and upstream do not get payed. Usually testing does get payed. Not treating openSUSE as a second-class citizen would be the least you could do in order to appreciate the unpayed testing that is done for you and the product that pays your salary. Unless of course you think it would be ok if people do not appreaciate your packaging of hplip and treat you as a second-class citizen as well just because you do it without getting payed for it. I guess upstream would be happy about less "already fixed" bugs reported by openSUSE users which use the hplip version of their openSUSE release instead of the latest upstream bugfix release. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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--- Comment #22 from Johannes Meixner
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Darren Freeman
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--- Comment #24 from Darren Freeman
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--- Comment #25 from Darren Freeman
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--- Comment #26 from Johannes Meixner
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