[Bug 856796] New: printer setup via yast2: no drivers shown
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c0 Summary: printer setup via yast2: no drivers shown Classification: openSUSE Product: openSUSE 13.1 Version: Final Platform: Other OS/Version: Other Status: NEW Severity: Major Priority: P5 - None Component: YaST2 AssignedTo: yast2-maintainers@suse.de ReportedBy: axel.braun@gmx.de QAContact: jsrain@suse.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:26.0) Gecko/20100101 Firefox/26.0 For whatever reason...printer configuration in Yast is a nightmare since ages. Reproducible: Always Steps to Reproduce: 1. Select printing via network and enter ipp: data 2. Check connection to print server: Connection OK 3. Enter HP as printer manufacturer 4. Try to find a printer driver: You can enter any search string or leave it blank, no printer driver is found 5. you cant finalize the printer configuration Actual Results: No printer drivers displayed, although all required packages are installed Expected Results: I just want a postscript printer driver...... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c Arvin Schnell <aschnell@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|yast2-maintainers@suse.de |jsmeix@suse.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c1 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Platform|Other |All Found By|--- |Community User InfoProvider| |axel.braun@gmx.de OS/Version|Other |openSUSE 13.1 --- Comment #1 from Johannes Meixner <jsmeix@suse.com> 2014-01-07 15:00:21 CET --- http://en.opensuse.org/SDB:How_to_Report_a_Printing_Issue -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c2 Axel Braun <axel.braun@gmx.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|axel.braun@gmx.de | --- Comment #2 from Axel Braun <axel.braun@gmx.de> 2014-01-12 13:57:51 UTC ---
Always tell the openSUSE version
openSUSE 13.1
Always tell the exact printer model name
HP Color Laserjet 2550L
Always tell how the printer is connected
Via network, see 1.)above
Always tell which printer driver is used
Generic postscript level 2 printer driver should be used. Bus as described above, no printer drivers were listed.
Which printer setup tool are you using? YaST 2 printer tool, as written above
I solved teh setup-problem by copying the /etc/cups tree from another openSUSE laptop. But in fact this does not solve the malfunction of the YaST2 Printer setup. The attached screenshot shows that - beside the existing driver - it does not show any drivers at all when searching for postscript -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c3 --- Comment #3 from Axel Braun <axel.braun@gmx.de> 2014-01-12 13:58:36 UTC --- Created an attachment (id=574102) --> (http://bugzilla.novell.com/attachment.cgi?id=574102) screenshot of printer dialog -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c4 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |axel.braun@gmx.de --- Comment #4 from Johannes Meixner <jsmeix@suse.com> 2014-01-14 10:26:58 CET --- For me it works. When I enter HP as printer manufacturer, I get very many drivers where the driver description matches "hp" (in particular all drivers for HP printers). When I enter "postscript", I get very many drivers where the driver description matches "postscript". When I enter "hp postscript", I get many drivers where the driver description matches "hp" and "postscript" (basically all drivers for HP PostScript printers in particular for the "HP Color Laserjet 2550"). Perhaps you do not have the various RPM packages installed that provide all the various kind of drivers, see http://en.opensuse.org/YaST_Printer#Driver and "openSUSE printer driver software packages" at http://en.opensuse.org/Concepts_printing When you have openSUSE printer driver software packages installed then YaST basically shows what the CUPS command "lpinfo -m" shows. Does "lpinfo -m" (run it as root) show very many driver descriptions? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c5 Axel Braun <axel.braun@gmx.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|axel.braun@gmx.de | --- Comment #5 from Axel Braun <axel.braun@gmx.de> 2014-01-18 08:08:08 UTC --- (In reply to comment #4)
When you have openSUSE printer driver software packages installed then YaST basically shows what the CUPS command "lpinfo -m" shows.
I did a zypper dup from 12.3, so whatever is installed in standard should be installed
Does "lpinfo -m" (run it as root) show very many driver descriptions?
Not really: Z60:~ # lpinfo -m lpinfo: Success Z60:~ # On the other other hand, the YaST driver package installation claims to have everything installed (see screenshot) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c6 --- Comment #6 from Axel Braun <axel.braun@gmx.de> 2014-01-18 08:08:48 UTC --- Created an attachment (id=574860) --> (http://bugzilla.novell.com/attachment.cgi?id=574860) screenshot: driver package -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856796 https://bugzilla.novell.com/show_bug.cgi?id=856796#c7 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |DUPLICATE --- Comment #7 from Johannes Meixner <jsmeix@suse.com> 2014-01-21 09:44:19 CET --- When "lpinfo -m" results only "lpinfo: Success" but no printer driver descriptions are shown, it is bnc#727911 It seems it only happens on a few machines and/or under a few special circumstances. "Something" in CUPS causes it but it is currently unknown what exactly causes it so that it cannot be fixed. The current workaround is to retry "lpinfo -m" (as root) until it actually shows printer driver descriptions. Then also YaST will show the printer driver descriptions. *** This bug has been marked as a duplicate of bug 727911 *** http://bugzilla.novell.com/show_bug.cgi?id=727911 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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