https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c2 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |jsmeix@suse.com InfoProvider| |jdd@dodin.org --- Comment #2 from Johannes Meixner 2011-11-03 08:22:59 UTC --- http://en.opensuse.org/SDB:How_to_Report_a_Printing_Issue -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c4 Jean-Daniel Dodin changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|jdd@dodin.org | --- Comment #4 from Jean-Daniel Dodin 2011-11-03 11:39:46 UTC --- Created an attachment (id=460183) --> (http://bugzilla.novell.com/attachment.cgi?id=460183) yast2 logs yast2 logs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c Andreas Jaeger changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |jsmeix@suse.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|yast2-printer or cups: |yast2-printer or cups: |initially no PPDs found |initially no PPDs found |(but it works on a second |(but later it works) |run) | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c8 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P3 - Medium Status|NEEDINFO |NEW Component|YaST2 |Printing Platform|i686 |All InfoProvider|msvec@suse.com | Summary|yast2-printer or cups: |cups: initially "lpinfo -m" |initially no PPDs found |fails with "lpinfo: |(but later it works) |Unknown" (but a few minutes | |later it works) QAContact|jsrain@suse.com |jsmeix@suse.com --- Comment #8 from Johannes Meixner 2011-11-25 12:15:43 UTC --- I get it now on a new from scratch installed openSUSE 12.1 when I switch directly after the installation finished to a system text console and there run as root: # rccups status redirecting to systemctl cups.service - LSB: CUPS printer daemon Loaded: loaded (/etc/init.d/cups) Active: active (exited) since Fri, 25 Nov 2011 12:51:41 +0100; 15min ago Process: 10493 ExecStart=/etc/init.d/cups start (code=exited, status=0/SUCCESS) CGroup: name=systemd:/system/cups.service # lpinfo -m lpinfo: Unknown #echo $? 1 Therefore this is not an issue in YaST because it is "lpinfo" itself which returns with "lpinfo: Unknown" and non-zero exit code. After a few minutes waiting "lpinfo -m" works. In the CUPS 1.5.0 sources in systemv/lpinfo.c there is a few times --------------------------------------------------------------------- _cupsLangPrintf(stderr, "lpinfo: %s", cupsLastErrorString()); .. return (1); --------------------------------------------------------------------- Currently I don't know the root cause that lets lpinfo initially fail with "lpinfo: Unknown". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c9 Thomas Göttlicher changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |nice@titanic.nyme.hu --- Comment #9 from Thomas Göttlicher 2011-12-13 10:30:44 UTC --- *** Bug 734129 has been marked as a duplicate of this bug. *** http://bugzilla.novell.com/show_bug.cgi?id=734129 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c11 Hugo Costelha changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hugo.costelha@gmail.com --- Comment #11 from Hugo Costelha 2012-01-13 17:28:38 UTC --- I am using a laptop, thus just printing to remote printers. Although I can find the printer (samba), I am unable to add it because it cannot find any drivers. Any suggestion on what can I do in order to be able to print anything? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c13 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |s.mroczek@wasko.pl --- Comment #13 from Johannes Meixner 2012-02-24 11:08:29 UTC --- *** Bug 748835 has been marked as a duplicate of this bug. *** http://bugzilla.novell.com/show_bug.cgi?id=748835 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c15 --- Comment #15 from Johannes Meixner 2012-03-06 09:40:32 UTC --- I am afraid, I cannot debug it. I guess it is somewhere a timeout (perhaps related to cups-driverd) that lets "lpinfo -m" initially fail with "lpinfo: Unknown". I geuss that once after /var/cache/cups/ppds.dat exists (initially it does not exist and it needs time to build it) it is sufficiently fast so that the timeout does no longer happen. I guess it does not matter whatever one does (launch another printer setup tool, provide a PPD file manualle, whatever else...), I guess all what meatters is to wait some time. I cannot reproduce it neither with # rm /var/cache/cups/ppds.dat ; time lpinfo -m | grep -v ppd nor with # rccups stop ; rm /var/cache/cups/ppds.dat ; \ rccups start ; sleep 1 ; time lpinfo -m | grep -v ppd On my 3GHz 500MB i586 workstation the needed time is always about 7 seconds. On my 2GHz 4GB x86_64 workstation the needed time is always about 3 seconds. If I could reproduce the issue or if the error message was a tiny bit more informative than "Unknown"... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c17 --- Comment #17 from Darren Freeman 2012-03-06 13:46:04 UTC --- I am running a 4 GHz quad core Phenom II with 8 GB of RAM.. and if this really is the explanation, then it's slow enough that the user needs some feedback to stop them from giving up and/or snapping their SUSE install disc and binning it. It could be as simple as the Microsoft flashlight scanning from side to side - anything to indicate that it's still busy. Simply reporting that there are no drivers is cause for aggravation. You can't save a partial config with no driver and come back to it, so after all this effort to configure the printer you don't want to give up, but it seems like you have to. I usually run the package manager at this point (without closing the printer configurator) and try to figure out what I'm missing, and then I see that I have all of the relevant packages. I check where the files are installed, because I will need one for the manual PPD entry. This still isn't enough time for the problem to be fixed all by itself, so I don't know whether to believe your explanation. It would be worth installing a minimal install into a virtual machine to prove that it fixes itself after a long enough time.. I don't believe that it does. I think the user has to trigger an event. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c19 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Found By|--- |Community User Summary|cups: initially "lpinfo -m" |cups: "lpinfo -m" fails |fails with "lpinfo: |with "lpinfo: Unknown" (but |Unknown" (but a few minutes |sometimes it works later |later it works) |somehow) OS/Version|SUSE Other |openSUSE 12.1 --- Comment #19 from Johannes Meixner 2012-04-10 09:54:18 UTC --- Only a guess: See http://www.cups.org/newsgroups.php?s1+gcups.general+v2+T0+Q%22A+complex+prob... ----------------------------------------------------------------------------- ... cups 1.5.0 ... After that entered to web-interface and tried to add printer, but have got error "Unable to add printer: Unknown". Besides didn't work list of printers, list of groups (in web-interface) with the same error "Unknown". ... Updating to 1.5.2 helps ----------------------------------------------------------------------------- Perhaps this is http://www.cups.org/str.php?L3902 Perhaps the "Unknown" there is the same as the "Unknown" here and then upgrading to CUPS 1.5.2 from the openSUSE development project "Printing" might help. Carefully read https://build.opensuse.org/project/show?project=Printing Warning: I you use a non-English locale CUPS 1.5.2 has another issue, see bnc#755627 Users which use a English locale might upgrade to CUPS 1.5.2 from the openSUSE development project "Printing" to test whether or not the issue is gone in CUPS 1.5.2. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c21 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|WONTFIX |UPSTREAM Summary|cups: "lpinfo -m" fails |cups: "lpinfo -m" may fail |with "lpinfo: Unknown" (but |with "lpinfo: Unknown" or |sometimes it works later |"lpinfo: Success" (but some |somehow) |time later it works) --- Comment #21 from Johannes Meixner 2012-08-01 08:02:32 UTC --- Right now with CUPS 1.5.3 on my SLED-11-SP1 workstation a first run of yast2-printer got no PPDs/drivers listed and in /var/log/YaST2/y2log there is: ----------------------------------------------------------------------------- 2012-08-01 09:43:14 ... [YCP] Printerlib.ycp:66 Executing bash commandline: /usr/lib/YaST2/bin/create_printer_ppd_database

/var/lib/YaST2/printer_ppd_database.ycp 2012-08-01 09:44:14 ... [bash] ShellCommand.cc(shellcommand):78 lpinfo: Success

I closed yast2-printer and restarted it and then it works and in /var/log/YaST2/y2log there is no "lpinfo:..." message. Therefore it seems even with CUPS 1.5.3 the root issue is not solved but only the lpinfo message has changed from "lpinfo: Unknown" to "lpinfo: Success" regardless that actually lpinfo was not successful to produce the PPDs/drivers listing. I change the bug status from "wontfix" to "upstream" according to https://bugzilla.novell.com/page.cgi?id=fields.html#status -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c23 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bg@suse.com --- Comment #23 from Johannes Meixner 2012-10-18 16:39:18 CEST --- Berthold, if I remember correctly you told me that this issue also happened for you with SLE11-SP2 i.e. with CUPS 1.3.9 which would mean it is an very old issue in CUPS. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=727911 https://bugzilla.novell.com/show_bug.cgi?id=727911#c25 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |axel.braun@gmx.de --- Comment #25 from Johannes Meixner 2014-01-21 09:44:20 CET --- *** Bug 856796 has been marked as a duplicate of this bug. *** http://bugzilla.novell.com/show_bug.cgi?id=856796 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.