[Bug 242934] New: USB external disk 'device not accepting address'
https://bugzilla.novell.com/show_bug.cgi?id=242934 Summary: USB external disk 'device not accepting address' Product: openSUSE 10.2 Version: Final Platform: i586 OS/Version: SuSE Other Status: NEW Severity: Major Priority: P5 - None Component: Kernel AssignedTo: kernel-maintainers@forge.provo.novell.com ReportedBy: mvdv@spamcop.net QAContact: qa@suse.de Hi, My own fault for not spending a few days reading around before trying/doing the following: Plug in a new external usb drive (details below). Use yast to partiton the drive, as ext3, no automount (details below). There are no error reported. Unplug the drive and plug back in to the usb port. Now the drive isn't recognized byu the system. Before trying to report this as a bug, I'd appreciate any suggestions - I'm new to linux (having just switched from XP), so am finding it very ironic to constantly read suggestions along the lines of: 'plug the device in to Windoze to format' and then you should be able to access from Linux.... is this really my only chance? I don't have access to windows - It seems I was foolish enough to remove it from my computers.... sad.gif /etc/fstab entry is /dev/disk/by-id/usb-LaCie_BigDisk_Extreme_AAE0830D2809-part1 /media/taq ext3 user,noauto,acl,user_xattr 0 0 there is no such 'file/link' (?) in /dev/disk/by-id The messages I can see when I plug the device in are: Feb 7 11:52:08 mv-laptop kernel: usb 1-1: new full speed USB device using uhci_hcd and address 3 Feb 7 11:52:08 mv-laptop kernel: usb 1-1: new device found, idVendor=059f, idProduct=0525 Feb 7 11:52:08 mv-laptop kernel: usb 1-1: new device strings: Mfr=3, Product=2, SerialNumber=1 Feb 7 11:52:08 mv-laptop kernel: usb 1-1: Product: BigDisk Extreme Feb 7 11:52:08 mv-laptop kernel: usb 1-1: Manufacturer: LaCie Group.SA Feb 7 11:52:08 mv-laptop kernel: usb 1-1: SerialNumber: AAE0830D2809 Feb 7 11:52:08 mv-laptop kernel: usb 1-1: configuration #1 chosen from 1 choice Feb 7 11:52:08 mv-laptop kernel: scsi14 : SCSI emulation for USB Mass Storage devices Feb 7 11:52:08 mv-laptop kernel: usb-storage: device found at 3 Feb 7 11:52:08 mv-laptop kernel: usb-storage: waiting for device to settle before scanning Feb 7 11:52:15 mv-laptop kernel: usb 1-1: reset full speed USB device using uhci_hcd and address 3 Feb 7 11:52:18 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:52:34 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:52:34 mv-laptop kernel: usb 1-1: reset full speed USB device using uhci_hcd and address 3 Feb 7 11:52:37 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:52:52 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:52:52 mv-laptop kernel: usb 1-1: reset full speed USB device using uhci_hcd and address 3 Feb 7 11:53:03 mv-laptop kernel: usb 1-1: device not accepting address 3, error -110 Feb 7 11:53:03 mv-laptop kernel: usb 1-1: reset full speed USB device using uhci_hcd and address 3 Feb 7 11:53:13 mv-laptop kernel: usb 1-1: device not accepting address 3, error -110 Feb 7 11:53:13 mv-laptop kernel: usb 1-1: USB disconnect, address 3 Feb 7 11:53:13 mv-laptop kernel: scsi 14:0:0:0: scsi: Device offlined - not ready after error recovery Feb 7 11:53:13 mv-laptop kernel: usb-storage: device scan complete Feb 7 11:53:14 mv-laptop kernel: usb 1-1: new full speed USB device using uhci_hcd and address 4 Feb 7 11:53:17 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:53:32 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:53:32 mv-laptop kernel: usb 1-1: new full speed USB device using uhci_hcd and address 5 Feb 7 11:53:35 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:53:47 mv-laptop syslog-ng[2851]: STATS: dropped 0 Feb 7 11:53:50 mv-laptop kernel: usb 1-1: device descriptor read/64, error -110 Feb 7 11:53:51 mv-laptop kernel: usb 1-1: new full speed USB device using uhci_hcd and address 6 Feb 7 11:54:01 mv-laptop kernel: usb 1-1: device not accepting address 6, error -110 Feb 7 11:54:01 mv-laptop kernel: usb 1-1: new full speed USB device using uhci_hcd and address 7 Feb 7 11:54:12 mv-laptop kernel: usb 1-1: device not accepting address 7, error -110 Finally, as some have suggested since 2004, if I try rmmod ehci_hcd; modprobe ehci_hcd or rmmod uhci_hcd; modprobe uhci_hcd there is no improvement, in fact my system goes hay-wire for a time - I don't recommend this to anyone. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 ------- Comment #1 from mvdv@spamcop.net 2007-02-06 19:18 MST ------- PS The device is externally powered, and the power seems to be fine (and is brand new). I have tried with a USB cable from a 'good' device and see the same behavior. The drive connected fine before I set Yast upon it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 ------- Comment #2 from mvdv@spamcop.net 2007-02-07 18:15 MST ------- This may be related to bug 231118? But I'm not 100% certain. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 mvdv@spamcop.net changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mvdv@spamcop.net ------- Comment #3 from mvdv@spamcop.net 2007-02-07 18:59 MST ------- I don't think that bug 231118 is related since they deal there with 64 bit arichectures and my machine is a dell inspirion 9300 laptop. bug 233998 suggests changing the usb wait delye/interval. I tried echo 20 > /sys/module/usb_storage/parameters/delay_use This changed the messages log but did not fix the basic problem. /var/log/messages showed: Feb 8 12:34:52 mv-laptop kernel: st: Version 20050830, fixed bufsize 32768, s/g segs 256 Feb 8 12:53:07 mv-laptop kernel: usb 5-5: new high speed USB device using ehci_hcd and address 8 Feb 8 12:53:07 mv-laptop kernel: usb 5-5: new device found, idVendor=059f, idProduct=0525 Feb 8 12:53:07 mv-laptop kernel: usb 5-5: new device strings: Mfr=3, Product=2, SerialNumber=1 Feb 8 12:53:07 mv-laptop kernel: usb 5-5: Product: BigDisk Extreme Feb 8 12:53:07 mv-laptop kernel: usb 5-5: Manufacturer: LaCie Group.SA Feb 8 12:53:07 mv-laptop kernel: usb 5-5: SerialNumber: AAE0830D2809 Feb 8 12:53:07 mv-laptop kernel: usb 5-5: configuration #1 chosen from 1 choice Feb 8 12:53:07 mv-laptop kernel: scsi3 : SCSI emulation for USB Mass Storage devices Feb 8 12:53:07 mv-laptop kernel: usb-storage: device found at 8 Feb 8 12:53:07 mv-laptop kernel: usb-storage: waiting for device to settle before scanning Feb 8 12:53:33 mv-laptop kernel: usb 5-5: reset high speed USB device using ehci_hcd and address 8 Feb 8 12:53:37 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:53:52 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:53:52 mv-laptop kernel: usb 5-5: reset high speed USB device using ehci_hcd and address 8 Feb 8 12:53:55 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:54:10 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:54:11 mv-laptop kernel: usb 5-5: reset high speed USB device using ehci_hcd and address 8 Feb 8 12:54:21 mv-laptop kernel: usb 5-5: device not accepting address 8, error -110 Feb 8 12:54:21 mv-laptop kernel: usb 5-5: reset high speed USB device using ehci_hcd and address 8 Feb 8 12:54:31 mv-laptop kernel: usb 5-5: device not accepting address 8, error -110 Feb 8 12:54:31 mv-laptop kernel: usb 5-5: USB disconnect, address 8 Feb 8 12:54:31 mv-laptop kernel: scsi 3:0:0:0: scsi: Device offlined - not ready after error recovery Feb 8 12:54:31 mv-laptop kernel: usb-storage: device scan complete Feb 8 12:54:32 mv-laptop kernel: usb 5-5: new high speed USB device using ehci_hcd and address 9 Feb 8 12:54:35 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:54:50 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:54:50 mv-laptop kernel: usb 5-5: new high speed USB device using ehci_hcd and address 10 Feb 8 12:54:53 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:55:08 mv-laptop kernel: usb 5-5: device descriptor read/64, error -110 Feb 8 12:55:09 mv-laptop kernel: usb 5-5: new high speed USB device using ehci_hcd and address 11 Feb 8 12:55:19 mv-laptop kernel: usb 5-5: device not accepting address 11, error -110 Feb 8 12:55:19 mv-laptop kernel: usb 5-5: new high speed USB device using ehci_hcd and address 12 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 lmb@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel- |oneukum@novell.com |maintainers@forge.provo.nove| |ll.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 oneukum@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED ------- Comment #4 from oneukum@novell.com 2007-02-08 05:44 MST -------
Feb 8 12:55:19 mv-laptop kernel: usb 5-5: new high speed USB device using ehci_hcd and address 12
Did you truncate the log here or did it really stop here? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 oneukum@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |mvdv@spamcop.net ------- Comment #5 from oneukum@novell.com 2007-02-08 06:47 MST ------- Hi, I should explain a few things. Your disk is being recognised, but the partition table cannot be read. Therefore /dev/disk/by-id/usb-LaCie_BigDisk_Extreme_AAE0830D2809-part1 is not created. Most likely your disk is slightly quirky and needs to be included in the list of quirky devices. However, as there are several kinds of quirks, I need to have the debugging output of your disk. Can you compile your kernel or do you want me to send you a kernel rpm with debugging enabled? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 mvdv@spamcop.net changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|mvdv@spamcop.net | ------- Comment #6 from mvdv@spamcop.net 2007-02-08 18:20 MST ------- Thanks for looking at this Oliver. The above log stops there - the disk seems to 'spin up' a couple/few (2/3) times and then stops.
From what I've read around I'm not surprised if it is a quirky drive - there seem to be many issues with USB cables, ports, hubs, etc. Unfortunately this machine only has USB ports.
I'm not yet up to compiling the kernel, if you could provide an rpm that would be the safest option...? :) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 oneukum@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |mvdv@spamcop.net ------- Comment #7 from oneukum@novell.com 2007-02-09 03:08 MST ------- You can find kernels for i386 and AMD64 here: http://beta.suse.com/private/oneukum/242934/ please provide /var/log/messages with and without the increased delay. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 ------- Comment #8 from mvdv@spamcop.net 2007-02-09 15:13 MST ------- Hi, I am writing this from my work computer - you can probably guess that things haven't gone well. I downloaded and installed the kernel rpm. There were no errors or warnings visible. A YaST dialog indicated to reboot. On rebooting there was an extra menu item indicating the kernel that was just installed. I selected that menu item. The computer boots to a command prompt. I login as root. Then type 'startx' this fails complaining about an nvidia driver. I reboot and select the opensus 10.2 startup option - my standard startup choice. This does the same: boots to a command prompt rather than KDE, and startx fails with the same/similar error message about an nvidia driver. Is it possible for me to return to my initial setup? If so will I have a 'bizarre'/non-standard setup, or will my setup really be 'as it was'? I really don't have time at the moment to become involved is in a drawn out debug exercise - I'm going to try and return the HDD. I'm sorry I couldn't be more help at this time. I look forward to your reponse. Regards -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 ------- Comment #9 from mvdv@spamcop.net 2007-02-11 18:08 MST ------- Hi, I resolved the startx nvidia problem - unrelated to your kernel rpm. I returned the USB disk today. Before doing so I tried connecting and attach the /var/log/messages file (look for the date 2007/02/15) I did the following: - Tried to format the drive using WindowsXP (failed half way) - booted using the kernel supplied above - Attached the drive (this time it was recognized - seems the ext3 format was the problem?). - Was not able to mount the drive. - Yast>>Partitioner>FAT (all seems to go OK). - change the timing as indicated above. - Attached the drive (seems to be recognized) - Was able to mount and create delete a file. /var/log/mesasges is attached. Hope this helps? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 mvdv@spamcop.net changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|mvdv@spamcop.net | ------- Comment #10 from mvdv@spamcop.net 2007-02-11 20:49 MST ------- I've tried attaching the messages log file, however the upload page keeps indicating the 'file is empty'... the ls -lfh output is below: -rw-r----- 1 root root 261K Feb 12 14:51 /var/log/messages-20070212.bz2 -rw-r----- 1 root root 447K Feb 12 12:41 /var/log/messages-20070212.gz Let me know if you'd like these emailed directly. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 ------- Comment #11 from oneukum@novell.com 2007-02-12 01:03 MST ------- Yes, if you cannot attach them, mail them to me. I'll look at them and try attaching them. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 ------- Comment #12 from mvdv@spamcop.net 2007-02-12 14:25 MST ------- Created an attachment (id=118723) --> (https://bugzilla.novell.com/attachment.cgi?id=118723&action=view) messages log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=242934 oneukum@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |INVALID ------- Comment #13 from oneukum@novell.com 2007-02-13 01:09 MST ------- I am afraid this log does not show conclusively what caused the error. As you've returned the disk, I must close this bug report. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
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