[Bug 392356] New: System does not power off on shutdown or suspend

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19 May 2008 19 May '08

22:52

https://bugzilla.novell.com/show_bug.cgi?id=392356 Summary: System does not power off on shutdown or suspend Product: openSUSE 11.0 Version: Factory Platform: i386 OS/Version: openSUSE 11.0 Status: NEW Severity: Normal Priority: P5 - None Component: Basesystem AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: roland.kletzing@materna.de QAContact: qa@suse.de Found By: Beta-Customer on my older duron 800mhz system, on shutdown, i can hear the harddisk spin down, but power doesn`t switch off. video still on and the power supply fan is still active. windows xp power-off works perfect on shutdown and hibernate. happens with latest kotd (also vanilla). maybe related to this in dmesg ? powernow_k8: Unknown symbol acpi_processor_notify_smm powernow_k8: Unknown symbol acpi_processor_unregister_performance powernow_k8: Unknown symbol acpi_processor_register_performance powernow_k7: Unknown symbol acpi_processor_notify_smm powernow_k7: Unknown symbol acpi_processor_unregister_performance powernow_k7: Unknown symbol acpi_processor_register_performance acpi_cpufreq: Unknown symbol acpi_processor_notify_smm acpi_cpufreq: Unknown symbol acpi_processor_unregister_performance acpi_cpufreq: Unknown symbol acpi_processor_preregister_performance acpi_cpufreq: Unknown symbol acpi_processor_register_performance attaching dmesg and lspci -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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19 May 19 May

22:53

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c1 --- Comment #1 from roland kletzing 2008-05-19 16:53:51 MST --- Created an attachment (id=216636) --> (https://bugzilla.novell.com/attachment.cgi?id=216636) dmesg -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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22:54

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c2 --- Comment #2 from roland kletzing 2008-05-19 16:54:45 MST --- Created an attachment (id=216637) --> (https://bugzilla.novell.com/attachment.cgi?id=216637) lspci -v -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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20 May 20 May

05:30

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 Andreas Jaeger changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |kernel-maintainers@forge.provo.novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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22 May 22 May

16:09

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c3 --- Comment #3 from roland kletzing 2008-05-22 10:09:12 MST --- i found this in dmesg: BIOS age (2000) fails cutoff (2001), acpi=force is required to enable ACPI that worked. so my system is too old to have soft-power-off enabled by default ? i`m just curious why this works out of the box with xp but not with linux. isn`t it a little bit complicated to hide such message in dmesg and expecting the average user to find it there, to be able to interpret acpi=force related to soft-power-off? many users don`t even know how to add that to grub config. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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23 May 23 May

11:51

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 Lars Marowsky-Bree changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.provo.novell.com |trenn@novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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12:05

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c4 Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #4 from Thomas Renninger 2008-05-23 06:05:00 MST --- It is not possible to tell what works better at the times when machines' BIOSes switched to ACPI. While XP gets some hints from the vendor, we do blacklisting by year and possibly add specific machines which are known to have problems. It's really not worth doing here anything anymore. If you pass acpi=force at installation time, it will automatically be added and everything should just work fine. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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13:59

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c5 --- Comment #5 from roland kletzing 2008-05-23 07:59:01 MST --- mhh - ok. not really satisfying, but since the average user won`t possibly use recent distro on such old hardware.... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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25 May 25 May

15:06

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c6 Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |cybernerd94@gmail.com --- Comment #6 from Thomas Renninger 2008-05-25 09:06:45 MDT --- *** Bug 394299 has been marked as a duplicate of this bug. *** https://bugzilla.novell.com/show_bug.cgi?id=394299 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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15:09

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c7 Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|WONTFIX | --- Comment #7 from Thomas Renninger 2008-05-25 09:09:09 MDT --- Arghh, I marked bugs as duplicate in a circle, sorry about that... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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15:53

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c9 Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |trenn@novell.com Status|NEW |NEEDINFO Info Provider| |roland.kletzing@materna.de --- Comment #9 from Thomas Renninger 2008-05-25 09:53:05 MDT --- Best you update the kernel, there was one rather broken some days ago, this definitely should not happen: powernow_k8: Unknown symbol acpi_processor_notify_smm Then unload most ACPI related drivers: battery, thermal, ac, fan, button Then increase acpi debug output: echo 0x21F >/sys/modules/acpi/parameters/debug_level Then let the machine shutdown. These messages will not be logged to disk you might have to write down the last three lines (be careful to not add a typo or we will not find the code). Does it hang in a loop and you see messages popping up all the time? Or do you even see an Ooops, a sever kernel error, then we need the last called functions printed out there. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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18:48

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c10 --- Comment #10 from roland kletzing 2008-05-25 12:48:19 MDT ---

...

this definitely should not happen: powernow_k8: Unknown symbol acpi_processor_notify_smm

when i boot without acpi=force, then i get: May 26 13:56:24 linux klogd: powernow_k8: Unknown symbol acpi_processor_notify_smm May 26 13:56:24 linux klogd: powernow_k8: Unknown symbol acpi_processor_unregister_performance May 26 13:56:24 linux klogd: powernow_k8: Unknown symbol acpi_processor_register_performance May 26 13:56:24 linux klogd: powernow_k7: Unknown symbol acpi_processor_notify_smm May 26 13:56:24 linux klogd: powernow_k7: Unknown symbol acpi_processor_unregister_performance May 26 13:56:24 linux klogd: powernow_k7: Unknown symbol acpi_processor_register_performance May 26 13:56:24 linux klogd: acpi_cpufreq: Unknown symbol acpi_processor_notify_smm May 26 13:56:24 linux klogd: acpi_cpufreq: Unknown symbol acpi_processor_unregister_performance May 26 13:56:24 linux klogd: acpi_cpufreq: Unknown symbol acpi_processor_preregister_performance May 26 13:56:24 linux klogd: acpi_cpufreq: Unknown symbol acpi_processor_register_performance this also happens with 2.6.25.4-6-default when i boot with acpi=force it looks better. i get: type=1505 audit(1211810874.908:11): operation="profile_load" name="/usr/sbin/tra ceroute" name2="default" pid=1323 powernow-k8: Processor cpuid 631 not supported powernow: No powernow capabilities detected NET: Registered protocol family 10 lo: Disabled Privacy Extensions

...

Then let the machine shutdown. These messages will not be logged to disk you might have to write down the last three lines (be careful to not add a typo or we will not find the code). Does it hang in a loop and you see messages popping up all the time? Or do you even see an Ooops, a sever kernel error, then we need the last called functions printed out there. actually, i see nothing additional. maybe i need to set some other options or add serial console ? i will investigate further...

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19:12

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User cybernerd94@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c11 --- Comment #11 from Julian Medina 2008-05-25 13:12:02 MDT --- Related to bug 331747. This problem has been occurring since 10.3. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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19:13

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 Julian Medina changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Normal |Critical -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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19:18

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 Julian Medina changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P2 - High -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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22:00

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c12 roland kletzing changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Critical |Normal Priority|P2 - High |P3 - Medium --- Comment #12 from roland kletzing 2008-05-25 16:00:45 MDT --- i didn`t set this bug to critical because it`s not critical to me. i cannot see who set this to critical, but i`m changing severity back to normal. there may be more critical bugs in this bugzilla. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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26 May 26 May

12:22

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c13 --- Comment #13 from Thomas Renninger 2008-05-26 06:22:07 MDT ---

...

there may be more critical bugs in this bugzilla. Definetely. I tend to set this to won't fix. The HW is so old... Does acpi=force help to get the machine shut down?

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1 Oct 1 Oct

12:04

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 Gabriel Fróes Franco changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |431231 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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20 Oct 20 Oct

12:23

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 Torsten Duwe changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P3 - Medium |P5 - None -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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26 Oct 26 Oct

20:30

New subject: [Bug 392356] System does not power off on shutdown or suspend

https://bugzilla.novell.com/show_bug.cgi?id=392356 User roland.kletzing@materna.de added comment https://bugzilla.novell.com/show_bug.cgi?id=392356#c14 roland kletzing changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|roland.kletzing@materna.de | Resolution| |WONTFIX --- Comment #14 from roland kletzing 2008-10-26 14:30:35 MDT --- sorry for the late reply - must have overlooked that. yes - acpi=force fixed that, but i already knew - i was just curious, why windows is able to do soft-poweroff, but not linux. anyway - this is old hw and i know a workaround and i`m quite sure kernel-dev`s won`t put work on this..... thanks for help closing now -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 392356] New: System does not power off on shutdown or suspend

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