https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c1 Yifan Jiang changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |yfjiang@suse.com QAContact|cwei@suse.com |yfjiang@suse.com --- Comment #1 from Yifan Jiang 2012-02-16 05:17:20 UTC --- Hi Michael, Thanks for reporting, but I could not see the problem in my environment. Would you provide more information about: 1. attach the crash stack when the device selection dialog brings the crash http://en.opensuse.org/openSUSE:Bugreport_LO#How_to_get_backtrace 2. does libreoffice crash in the same place in openSUSE 12.1 when getting scanner connected? 3. does the libreoffice crash in the same place when you try the latest libreoffice build? http://dev-builds.libreoffice.org/pre-releases/ -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c2 Michael Haussmann changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |suse@mh11.de --- Comment #2 from Michael Haussmann 2012-02-20 21:31:28 UTC --- Hi Yi Fan, sorry for the late reponse, I was not at home for some days... 1. I have some troubles creating a backtrace log, I do not know, what the problem is... I installed all the libreoffice*-debuginfo packages using YAST in the correct version 3.4.2.6-2.3.1 When I try to start the gdb debugger, I get: Reading symbols from /usr/lib64/libreoffice/program/soffice.bin...Missing separate debuginfo for /usr/lib64/libreoffice/program/soffice.bin Any ideas? Explanation: you wrote "when the device selection dialog brings the crash". It is not the selection dialog, who brings the crash, instead, the dialog does not open at all, but libre office crashed before the dialog is shown! 2. When connecting the scanner to a (64bit) 12.1 Linux (first having the driver installed, of course;-)), I have the same problem as with SuSE 11.4. I think, this means, we have the first verdict: "it seems to be the driver" When having not connected the device on 11.4, the "selection dialog opens also! But anyway: as well on the 11.4 as the 12.1 system, xsane works fine! Additional info: for the 12.1 system, xsane works only as root (see also https://bugzilla.novell.com/show_bug.cgi?id=732890 - have not check, whether the IDs are equal!) For the 11.4 system, xsane runs w/o problems as user and root. 3. did not try that because on both systems the LO crashes and I think, it really could be a prob of the driver instead of the SuSE / LO itself. I would first like to send you a backtrace log, if you give me some hints about my problem described above. TIA Michael -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c4 Yifan Jiang changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |suse@mh11.de --- Comment #4 from Yifan Jiang 2012-02-28 02:45:02 UTC --- Hi Michael, hehe, some times bugs sticked to Needinfo are out of my radar. Since it is a rare case I get through each bug by clicking and reading...the information is considered (by me) as not provided if it's not been artificially removed :) In this case, you could either change the needinfo field to new, or change the 'From' field of Needinfo to the person whom you want to get info from. About the debug symbol problem, would you provide the result of: zypper se -s libreoffice -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c5 --- Comment #5 from Michael Haussmann 2012-02-28 20:25:44 UTC --- Created an attachment (id=478449) --> (http://bugzilla.novell.com/attachment.cgi?id=478449) Output of "zypper se -s libreoffice" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c7 --- Comment #7 from Michael Haussmann 2012-02-28 21:16:57 UTC --- Created an attachment (id=478456) --> (http://bugzilla.novell.com/attachment.cgi?id=478456) gdb.log @ crash of LO on SuSE 12.1 I was able to create a backtrace, but not on my SuSE 11.4 machine (still the same prob), but on a SuSE 12.1/64 machine. The LO-Version is here 3.4.2.6-4.2.2 but the freezing LO (with dgb) / crasdhing LO (w/o debugger) the same. Hopefully, you can do anything with it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c10 --- Comment #10 from Yifan Jiang 2012-02-29 06:58:35 UTC --- (In reply to comment #8)

In Comment 7, the crash log shows some information but not sufficient from libreoffice. Possibly it doesn't have sufficient debuginfo package enabled either?

Ah...perhaps this is the log problem in 12.1: when the crash happens, please give a command "backtrace" to get a trace log and "thread apply all bt" for threads log :) The wiki page shows everything you need to get a rich information back strace: http://en.opensuse.org/openSUSE:Bugreport_LO#How_to_get_backtrace -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c12 Michael Haussmann changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #478456|0 |1 is obsolete| | --- Comment #12 from Michael Haussmann 2012-02-29 12:42:47 UTC --- Created an attachment (id=478614) --> (http://bugzilla.novell.com/attachment.cgi?id=478614) New gdb-log from 12.1 system ok, now the results from the 12.1 system. Hopefully with this more detailled log, you are able to find the reason! Anyway, let me say at this time: many thanks for your effort! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c14 Michael Haussmann changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |REOPENED Component|OpenOffice.org |LibreOffice InfoProvider|kendy@suse.com | Product|openSUSE 11.4 |openSUSE 12.1 QAContact|yfjiang@suse.com |cwei@suse.com OS/Version|openSUSE 11.4 |openSUSE 12.1 --- Comment #14 from Michael Haussmann 2012-03-18 13:02:39 UTC --- Changed product to 12.1 (problem exists on 11.4 and 12.1!) Reopended issue (due to not getting repsonse for over 2 weeks). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c17 Michael Haussmann changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|kendy@suse.com | --- Comment #17 from Michael Haussmann 2012-04-03 20:50:38 UTC --- Yes, you are right, the crash happens in libsane-brother3.so.1 (and this is brother specific, not part of sane) But in my opinion that does not necessarily mean that there is the bug. As I wrote in my original description xsane and other tools work fine, this means, they do not call sane_brother3_get_devices or they call in in another context or with different parameters (or, or, or,...). On the other side, as I also wrote, it seems that this happens with different scanners (not self tested, only read in the net) and this should mean that also other drivers have problems when LO calls the "...get_device" function. These all are the reasons, why I reported this problem here (under Component: LO) and for another component. So, if there are more ideas how to solve that problems, I would be glad. (Anyway, Johannes, thx for the comment: it does at least contain correct information!) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c19 --- Comment #19 from Johannes Meixner 2012-04-04 08:31:37 UTC --- Currently I do not have an openSUSE 12.1 system installed. I mainly have SUSE Linux Enterprise systems installed (i.e. what our business customers pay for ;-) Therefore I would appreciate it if someone who has a scanner and an openSUSE 12.1 system could try out if it works to insert a picture from his scanner in LibreOffice (see comment #0 "Steps to Reproduce"). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c21 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Found By|--- |Community User InfoProvider|jsmeix@suse.com |yfjiang@suse.com Summary|LibreOffice crashes when |LibreOffice crashes when |trying to insert a picture |trying to insert picture |from scanner using |from scanner (since |Brother's brscan3 driver |openSUSE 11.4 - had worked | |with 11.3) --- Comment #21 from Johannes Meixner 2012-04-05 08:06:13 UTC --- In comment #20 you wrote "worked fine while I was on openSuSE 11.3 ... When I switched to openSuSE 11.4 and 12.1, the problem occurs" That comment helped a lot! Because I have an openSUSE 11.4 system and - voila ! - I can reproduce it there with my Canon CanoScan N1240U/LiDE30 (using the SANE driver "plustek"): xsane works and also from Gimp I can import from my scanner (via menue -> "File" -> "Create" -> both via "XSane: Device dialog..." and "XSane: plustek...") but in LibreOffice via menue -> "Insert" -> "Picture" -> "Scan" -> "Select Source..." LibreOffice crashes. Therefore it could be either an issue in the SANE software - in openSUSE 11.3 we had sane-backends 1.0.21 - in openSUSE 11.4 and 12.1 we have sane-backends 1.0.22 or an issue in the office software: On my openSUSE 11.4 64-bit x86_64 system I manually downgraded (via plain "rpm") sane-backends to sane-backends 1.0.21 from http://download.opensuse.org/distribution/11.3/repo/oss/suse/x86_64/ and LibreOffice still crashes. Therefore - from my current point of view - the issue is in LibreOffice in particular because only LibreOffice crashes while other applications which use scanners (like xsane and gimp) work. I think now the LibreOffice experts should have a closer look (I am not at all a LibreOffice expert): Yi Fan Jiang, in comment #1 you wrote "I could not see the problem in my environment". Could you please describe your environment in more detail. E.g. does it perhaps work in a 32-bit i586 environment? Or does it perhaps work by chance with a particular scanner driver (i.e. which scanner did you use to reproduce it)? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=747233 https://bugzilla.novell.com/show_bug.cgi?id=747233#c24 --- Comment #24 from Yifan Jiang 2012-04-09 10:09:08 UTC --- A further experiment I have done was enabling sane-test device (that's the only thing I could make the devices selectable by LO), it doesn't crashes on LO 3.4.2.6/openSuSE 12.1 x86_64 (both gnome and kde). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.