[Bug 232013] New: Installation failed on AMD x86-64 dual core and SATA Disk
https://bugzilla.novell.com/show_bug.cgi?id=232013 Summary: Installation failed on AMD x86-64 dual core and SATA Disk Product: openSUSE 10.2 Version: RC 5 Platform: x86-64 OS/Version: Other Status: NEW Keywords: Customer_Relevant Severity: Blocker Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: max.janvier@free.fr QAContact: jsrain@novell.com Hello, When I boot on the Installation DVD Suse 10.2, the kernel don't see any HDD. My config is motherboard Asus M2N SLI Deluxe, AMD X2 4200+, 1 HDD SATA WD. The single and primary IDE port is used by CD/DVD, the HDD is on the first SATA port. Same problem with Suse 10.2 32 bits and Suse Linux Enterprise Desktop 10. Finally, the installation begins with the options maxcpus=0. Could you confirm the bug and explain to me the consequence of this options during the installation ? Is the dual core really used ? Thanks a lot Best regards Max -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 chrubis@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team- |kernel-maintainers@forge.provo.novell.com |screening@forge.provo.novell| |.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 lmb@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Blocker |Critical Status|NEW |NEEDINFO Info Provider| |max.janvier@free.fr ------- Comment #1 from lmb@novell.com 2007-01-05 08:59 MST ------- Can you please attach the logfiles from booting the system, as well as hwinfo from the system booted with maxcpus=0? Also, please report the results from running http://www.linuxfirmwarekit.org/ (As 10.2 is already shipped, this can't be a blocker issue.) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #2 from lmb@novell.com 2007-01-05 09:00 MST ------- (Note: The firmwarekit tools should be included on the 10.2 boot media.) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 lmb@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |Joseph.Comfort@asu.edu ------- Comment #3 from lmb@novell.com 2007-01-05 09:09 MST ------- *** Bug 231059 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 max.janvier@free.fr changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|max.janvier@free.fr | ------- Comment #4 from max.janvier@free.fr 2007-01-06 10:09 MST ------- Created an attachment (id=111731) --> (https://bugzilla.novell.com/attachment.cgi?id=111731&action=view) hwinfo file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #5 from max.janvier@free.fr 2007-01-06 10:15 MST ------- Created an attachment (id=111732) --> (https://bugzilla.novell.com/attachment.cgi?id=111732&action=view) Begin of the yast log file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #6 from Joseph.Comfort@asu.edu 2007-01-06 17:43 MST ------- Because Bug 231059 is marked as duplicate, I will copy information from it and 231056 here. (See also bug 229217.) Computer: HP Pavilion a1520n. Motherboard: Asus A8N-LA (Nagami2-GL8E). AMD dual X2 3800+ cup. 1 GB memory. 2 SATA disks (one added for Linux). x64_64 dvd iso downloaded and burned. All md5sums are OK. None of the installation options work unless boot parameters are used. Without them, the booting stops at "Starting udev..." A hand copy of the screen has: [About 40% of the screen is blank.] Console: switching to colour frame buffer device 156x60 fb0: VESA VGA frame buffer device Real Time Clock Driver v1.12ac Non-volatile memory driver v1.2 Linux agpgart interface v0.01 (c) Dave Jones Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled RAMDISK drive initialized: 16 RAM disks of 128000K size 1024 blocksize serio: 18042 AUX port at 0x60,0x64 irq 12 serio: 18042 KBD port at 0x60,0x64 irq 1 mice: PS/2 mouse device common for all mice input: PC Speaker as /class/input/input0 input: AT Translated Set 2 keyboard as /class/input/input1 input: ImPS/2 Logitech Wheel Mouse as /class/input/input2 md: md driver 0.90.3 MAX_MD_DEVS=256, MD_SB_DISKS=27 md: bitmap version 4.39 NET: Registered protocol family 1 ACPI: (supports S0 S1 S3 S4 S5) Freeing unused kernel memory" 188k freed Moving into tmpfs... done.
openSUSE installation program v2.1.17 (c) 1996-2006 SUSE Linux Products GmbH <<< Starting udev...
If one invokes acpi=off (or =noirq), the installation gets further but dies when no hard disks (sata) are found. In aborting back to text mode, I can display (but do not know how to capture on media) the Kernel Messages. It appears that 2 processors are detected and set up, prior to the switching to color frame buffer device. Later messages include: libata version 2.00 loaded sata_nv 0000:00:0e.0: version 2.00 PCI: Setting latency timer of device 0000:00:0e.0 to 64 ata1: SATA max UDMA/133 cmd 0x9F0 ctl 0xBF2 bmda 0xF800 irq 153 ata2: SATA max UDMA/133 cmd 0x970 ctl 0xB72 bmda 0xF808 irq 153 sata_nv 0000:00:0e.e: irq 153 request failed: -38 PCI: Setting latency timer of device 0000:00:0f.0 to 64 ata3: SATA max UDMA/133 cmd 0x9E0 ctl 0xBE2 bmda 0xF300 irq 161 ata4: SATA max UDMA/133 cmd 0x960 ctl 0xB62 bmda 0xF308 irq 161 sata_nv 0000:00:0f.0: irq 161 request failed: -38 usbcore: registered new driver usbfs usbcore: registered new driver hub PCI: No IRQ known for interrupt pin B device 0000:00:0b.1. Probably buggy MP table ehci_hcd 0000:00:0b.1: Found HC with no IRQ. Check BIOS/PCI 0000:00:0b.1 setup! ehci hcd 0000:00:0b.1: init 0000:00:0b.1 fail, -19 [3 lines] [3 lines as above, but for pin A and device ohci_hcd 0000:00:0b.0] By adding a "maxcpus=0" parameter, I can complete the installation. However, it appears that I have only one active cpu processor. The system will not boot if I change maxcpus to 1 or 2. Note that SuSE 10.1 installed without any extra parameters. Also, I found that an i585 install dvd does not need extra parameters. I aborted before the actual installation, but I'm sure it would be successful. The problem is somewhere in the x86_64 installation for 10.2 (only). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #7 from Joseph.Comfort@asu.edu 2007-01-06 17:55 MST ------- I tried the firmware check. The version on the SuSE install dvd does not fully work. It completes, but my thumb drive was not recognized and nothing could be written. I downloaded and used the later version from the site mentioned above. It worked, and was also able to write to my thumb drive. There are several files, including a DSDT.dat and DSDT.xml. An acpidump file is empty. (I had to use acpi=off.) The results.xml file is attached below. The original file from my semi-successful installation (down only to the selection of the installation option), a file from hwinfo, and a boot.msg file from a recent boot-up are also attached below. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #8 from Joseph.Comfort@asu.edu 2007-01-06 17:59 MST ------- Created an attachment (id=111743) --> (https://bugzilla.novell.com/attachment.cgi?id=111743&action=view) original y2log file of installation Original y2log file of semi-successful installation (down to the partitioning and software selection options) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #9 from Joseph.Comfort@asu.edu 2007-01-06 18:01 MST ------- Created an attachment (id=111744) --> (https://bugzilla.novell.com/attachment.cgi?id=111744&action=view) boot,msg of recent boot -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #10 from Joseph.Comfort@asu.edu 2007-01-06 18:03 MST ------- Created an attachment (id=111745) --> (https://bugzilla.novell.com/attachment.cgi?id=111745&action=view) Results of firmware check -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #11 from Joseph.Comfort@asu.edu 2007-01-06 18:04 MST ------- Created an attachment (id=111746) --> (https://bugzilla.novell.com/attachment.cgi?id=111746&action=view) hwinfo lof file for my system (HP a1520n) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #13 from max.janvier@free.fr 2007-01-09 14:24 MST ------- About comment #1, I try to boot with http://www.linuxfirmwarekit.org/ but I am not able to write the report on my usb key. I try it with another key next WE. About comment #6, I have read this bug and this is the reason why I try the boot option MAXCPUS=0. About comment #7, I install with the apci=off and MAXCPUS=0. Do I understand that the CDs are better than DVD ? If yes, I can try to download the CDs and test another installation with those media. Could you confirm because I don't want to burn 5 CD for nothing ;) Thank a lot Max -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #14 from Joseph.Comfort@asu.edu 2007-01-09 14:53 MST ------- (In reply to comment #13) I think you were referring to the tail end of Comment #6. The installation with the x86_64 downloaded dvd iso hangs unless the acpi=off (or noirq) and the maxcpus=0 parameters are used. The installation is successful, *except* that I have only 1 out of 2 processors. I also checked with the x86_64 CD1 iso. The hangups are the same. However, when I tried the i586 *dvd* iso, I did not need any parameters. The installation got to the point where I would partition the disk, but I aborted to keep the 64-bit version installed. My guess is that it would be successful. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 trenn@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |pnemec@novell.com ------- Comment #15 from trenn@novell.com 2007-01-11 04:39 MST ------- *** Bug 227551 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 trenn@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|trenn@novell.com |ak@novell.com ------- Comment #16 from trenn@novell.com 2007-01-11 04:50 MST ------- Summary: - all are nforce chipsets (not sure, is this correct?) - all are x86_64 machines - this is interrupt related, but not apic specific (oh or does the noapic option only get effectiv with maxcpu=0, not sure) - i386 kernel works I doubt this is an ACPI bug, rather sounds like an APIC x86_64 bug, maybe because of nforce workarounds/blacklists/quirks? After installing with workaround boot parameters, can you try to install the latestet kernel of the day from here: ftp://ftp.suse.com/pub/projects/kernel/kotd/x86_64/HEAD/kernel-default.x86_64.rpm Best is you install with rpm -ivh (not overriding the old one, possibly --nodeps and --force is also needed), also /boot/grub/menu.lst could need adjustance -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 trenn@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lorantruckert@yahoo.com ------- Comment #17 from trenn@novell.com 2007-01-11 06:31 MST ------- *** Bug 231163 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #18 from rpace@sbcglobal.net 2007-01-11 21:06 MST ------- For what it's worth, I've been sort of monitoring this record because it has some similarity to one I reported, 231118. So I took the suggestion in comment #16 and installed the latest x86_64 kernel. It fixed my problem. Initially, it did not work. However, that was because the boot parameters still had acpi=off (which the 10.2 final version required on my PC in order to install and boot). So I removed acpi=off. So this latest kernel allowed me boot with acpi support and that made all the difference. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #19 from Joseph.Comfort@asu.edu 2007-01-11 21:38 MST ------- (In reply to comment #16) Hooray! As in comment #18, the latest kotd works beautifully for me also. No extra boot parameters are needed. xosview shows 2 cpus. The YaST hardware configuration shows 2 cpus. 'top' does not distinguish 2 cpus, but maybe it doesn't have that feature. (It did at one time, but that was with 2 chips, not dual core.) In addition (!) the problem I had with the thumb drive not being detected is also solved. (Reported in the opensuse mailinglist on Jan. 2.) There are several other related bug reports, e.g. 231056 and 229217 to begin with. In bug 231205, someone found evidence that the problem arose in a SuSE kernel patch, not yet identified. I hope the people looking at these bugs coordinate their work. As soon as the dust settles, I think new install iso files should be posted on the download pages. The issue is truly a 'blocker' for some people. Maybe a new mastering? How will I know that a new kernel available in the updaters has the proper fixes? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 max.janvier@free.fr changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |max.janvier@free.fr ------- Comment #20 from max.janvier@free.fr 2007-01-18 13:48 MST ------- Hello everybody, For me, the latest kernel (2.6.20-rc4) don't solve my problem. After many installations, I have to boot with option acpi=off and maxcpus=0. If I suppress one of these options the sata disk is not mounted correctly. So I use only one CPU ! The driver of my nvidia video card doesn't accept the latest version of the kernel. With the openSuse 10.2 kernel (2.6.18.2-34), the nvidia driver is compatible, so I use compiz with success. Abstract of my hardware configuration : motherboard ASUS M2N-SLI Deluxe (with nvidia nForce 570 chipset) + 1 sata disk. The CPU is AMD Athlon X2 4200+ so x86-64. With openSuse 10.0 32 bits, openSuse 10.1 32 bits, openSuse 10.2 32 bits and SUSE Linux Enterprise Desktop 10 I have exactly the problem. I don't try an install with boot options acpi=off maxcpus=0. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #21 from Joseph.Comfort@asu.edu 2007-01-19 21:57 MST ------- (In reply to comment #20) I rechecked with the latest x86_64 default kernels in the kotd. The kernel-default-2.6.18.5-SL102_BRANCH... kernel behaves like the installed version (2.6.18.2-34). The kernel-default-2.6.20_rc5... (from HEAD) does not have boot problems, as was the case with rc4. Both rc4 and rc5 show some problems elsewhere. For example AppArmor does not start. But that is not an issue for me. My chipset is nVidia 430 (MCP51). If anyone is interested, I kept copies of boot.msg, Xorg.0.log, and the relevant sections of the message and warn files for both of the kernels above. There is some focussed effort along with reports of success and failure with recent kotd's in bug 231205. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 tony.kissell@xtra.co.nz changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |tony.kissell@xtra.co.nz ------- Comment #22 from tony.kissell@xtra.co.nz 2007-01-28 00:22 MST ------- Hi, I managed to resolve this problem by using kernel-default-2.6.20_rc6-20070125194727.x86_64 The system worked perfectly after a re-boot with no further setting changes needed. All USB devices instantly recognised. Originaly I had to install the system with ACPI disabled but it is now set to on. One small fault I have noticed is that when the system is restored after a suspend to disk one of CPU stays permanently at 100% after it is restored and stays that way until a reboot is done. Not a problem for me as suspend to disk isn't something i use often. AppArmor also fails to start on boot -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 hermanns@dirk-hermanns.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hermanns@dirk-hermanns.com ------- Comment #23 from hermanns@dirk-hermanns.com 2007-02-04 15:39 MST ------- When booting OpenSuse 10.2 (x86_64 DVD, i386 DVD, and i386 live DVD) no SATA hard disks are detected. I have a MSI K9N Ultra 2-F (MS-7500, nVidia nForce 570; BIOS 3.30 from Dec, 2006), my CPU is an Athlon64 X2 4200+. Here are the correspondig lines from dmesg (i386 live DVD) --- cut --- scsi0 : sata_nv ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300) ata1.00: qc timeout (cmd 0xec) ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4) ata1: SRST failed (status 0xFF) ata1: SRST failed (err_mask=0x100) ata1: follow-up softreset failed, retrying in 5 secs --- cut --- After that I sucessfully installed OpenSuse 10.1 (SUSE-Linux-10.1-Remastered-DVD-x86_64.iso) on my PC. Nevertheless I want to switch to OpenSuse 10.2 x86_64. Since Fedora Core 6 (2.6.18) behaves like OpenSuse 10.2 and Ubuntu 6.10 (2.6.17) behaves like OpenSuse 10.1, I think that the problems are related to the major changes of sata_nv/libata. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 ------- Comment #24 from ak@novell.com 2007-02-05 07:42 MST ------- Dirk H, The problem in #23 is likely different. Please open a separate bug for that. In general folks it is useless to put many different problems in a single bug report. e.g. that applies to #22 from Tony Kissell. If you have suspend or AppArmor problems please open separate bugs. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 trenn@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jhn_gleeson@yahoo.ie ------- Comment #25 from trenn@novell.com 2007-03-05 11:04 MST ------- *** Bug 206513 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013 trenn@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fkamogee@yahoo.com ------- Comment #26 from trenn@novell.com 2007-03-05 11:06 MST ------- *** Bug 231205 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=232013#c27
Allen J Otis
https://bugzilla.novell.com/show_bug.cgi?id=232013
User ak@novell.com added comment
https://bugzilla.novell.com/show_bug.cgi?id=232013#c28
Andi Kleen
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