[Bug 426580] New: Every time I plug in my USB printer, I' m prompted for my root password.

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bugzilla_noreply＠novell.com

16 Sep 2008 16 Sep '08

12:05

https://bugzilla.novell.com/show_bug.cgi?id=426580 Summary: Every time I plug in my USB printer, I'm prompted for my root password. Product: openSUSE 11.0 Version: Final Platform: Other OS/Version: openSUSE 11.0 Status: NEW Severity: Normal Priority: P5 - None Component: GNOME AssignedTo: bnc-team-gnome@forge.provo.novell.com ReportedBy: robin.listas@telefonica.net QAContact: qa@suse.de Found By: --- Created an attachment (id=239807) --> (https://bugzilla.novell.com/attachment.cgi?id=239807) capture of prompt for password. It presumably wants to configure my printer, which is already configured by Yast and CUPS. I removed package cups-autoconfig and restarted hal to no avail. Printer is HP CP1515n, and I have hplip 2.8.7-16.1 from jsmeix (necessary for this printer). It works fine. I use the gnome version that came with the distro plus security updates only. The prompt (see attached photo) does not say what it wants the root password for. It would be better to ask the user whether he wants to configure this printer now, or not now, or not ever, or not ever any printer at all, before asking for the root password. And what if he is not root, but a user on the move? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

20 Sep 20 Sep

18:13

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 JP Rosevear changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-gnome@forge.provo.novell.com |crivera@novell.com Priority|P5 - None |P2 - High -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

22 Sep 22 Sep

15:10

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User crivera@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c1 Chris Rivera changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |robin.listas@telefonica.net --- Comment #1 from Chris Rivera 2008-09-22 09:10:41 MDT --- gnome-volume-manager runs add-unknown-printer when a new printer is plugged in. It tries to figure out if the printer you plugged in is already configured via cups. If it isn't then it runs gnome-cups-add, which requires root. add-unknown-printer doesn't think your printer is configured. Can you please attach: 1. the output of hal-device with the printer plugged in. 2. the output of /usr/lib/cups/backend/usb and /usr/lib/cups/backend/hp (as root) 3. /var/log/cups-autoconfig.log after you plug in the printer -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:47

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c2 --- Comment #2 from Carlos Robinson 2008-09-22 12:47:42 MDT --- Created an attachment (id=240976) --> (https://bugzilla.novell.com/attachment.cgi?id=240976) 1. the output of hal-device with the printer plugged in. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:48

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c3 --- Comment #3 from Carlos Robinson 2008-09-22 12:48:38 MDT --- Created an attachment (id=240977) --> (https://bugzilla.novell.com/attachment.cgi?id=240977) output of /usr/lib/cups/backend/hp -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:49

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c4 --- Comment #4 from Carlos Robinson 2008-09-22 12:49:10 MDT --- Created an attachment (id=240978) --> (https://bugzilla.novell.com/attachment.cgi?id=240978) the output of /usr/lib/cups/backend/usb -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:56

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c5 Carlos Robinson changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|robin.listas@telefonica.net | --- Comment #5 from Carlos Robinson 2008-09-22 12:56:52 MDT --- (In reply to comment #1 from Chris Rivera)

...

gnome-volume-manager runs add-unknown-printer when a new printer is plugged in. It tries to figure out if the printer you plugged in is already configured via cups. If it isn't then it runs gnome-cups-add, which requires root. add-unknown-printer doesn't think your printer is configured.

Can you please attach: 1. the output of hal-device with the printer plugged in.

https://bugzilla.novell.com/attachment.cgi?id=240976

...

2. the output of /usr/lib/cups/backend/usb and /usr/lib/cups/backend/hp (as root)

https://bugzilla.novell.com/attachment.cgi?id=240977 https://bugzilla.novell.com/attachment.cgi?id=240978

...

3. /var/log/cups-autoconfig.log after you plug in the printer

Empty file: -rw-r--r-- 1 root root 0 2008-09-11 11:25 /var/log/cups-autoconfig.log Remember I removed the cup-autoconf package in an attempt to solve this. Note: The first time this prompt occurred, I went ahead and added the printer this way. I printed a test page, the margin was off by a centimeter; I had no clue how to adjust, so I removed the config in gnome and went the yast and cups route only. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18 Dec 18 Dec

18:02

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 Chris Rivera changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|crivera@novell.com |vuntz@novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

19 Dec 19 Dec

08:31

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User vuntz@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c6 Vincent Untz changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |robin.listas@telefonica.net --- Comment #6 from Vincent Untz 2008-12-19 01:31:13 MST --- If you removed cups-autoconfig, you probably want to disable autoconfiguration of printers in gnome-volume-manager. Can you try this? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:02

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c7 --- Comment #7 from Carlos Robinson 2008-12-19 07:02:27 MST --- I tried to reproduce, but it is difficult to say. I've been using the printer via network instead, so to check this now I have connected it via USB, and got this in the kernel log: Dec 19 14:44:15 nimrodel kernel: ehci_hcd 0000:02:02.2: HC died; cleaning up Dec 19 14:44:15 nimrodel kernel: hub 2-0:1.0: hub_port_status failed (err = -19) Dec 19 14:44:15 nimrodel kernel: hub 2-0:1.0: connect-debounce failed, port 4 disabled Dec 19 14:44:15 nimrodel kernel: hub 2-0:1.0: cannot disable port 4 (err = -19) And the "HP device manager" says there is a communication error with the printer. I tried connecting to another USB port, no further kernel messages. My entire USB subsystem has died, I can't communicate with *any* USB device. I'll try rebooting :-/ -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:16

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User vuntz@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c8 --- Comment #8 from Vincent Untz 2008-12-19 07:16:39 MST --- Ouch. Hopefully, this won't happen again... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:38

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c9 Carlos Robinson changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|robin.listas@telefonica.net | --- Comment #9 from Carlos Robinson 2008-12-19 07:38:52 MST --- Ok, I'm back. I got an "oops", I think. The log continued: Dec 19 14:45:37 nimrodel kernel: possible SYN flooding on port 6881. Sending cookies. Dec 19 15:05:02 nimrodel kernel: irq 16: nobody cared (try booting with the "irqpoll" option) Dec 19 15:05:02 nimrodel kernel: Pid: 0, comm: swapper Tainted: G N 2.6.25.18-0.2-pae #1 Dec 19 15:05:02 nimrodel kernel: [<c01071d9>] dump_trace+0x63/0x227 Dec 19 15:05:02 nimrodel kernel: [<c0107c8a>] show_trace+0x15/0x29 Dec 19 15:05:02 nimrodel kernel: [<c02e2e65>] dump_stack+0x5b/0x65 Dec 19 15:05:02 nimrodel kernel: [<c01559ac>] __report_bad_irq+0x2e/0x6f Dec 19 15:05:02 nimrodel kernel: [<c0155bac>] note_interrupt+0x1bf/0x217 Dec 19 15:05:02 nimrodel kernel: [<c015615c>] handle_fasteoi_irq+0x8f/0xaf Dec 19 15:05:02 nimrodel kernel: [<c010830c>] do_IRQ+0x71/0x89 Dec 19 15:05:02 nimrodel kernel: [<c0106a33>] common_interrupt+0x23/0x30 Dec 19 15:05:02 nimrodel kernel: [<c02734a5>] cpuidle_idle_call+0x75/0x92 Dec 19 15:05:02 nimrodel kernel: [<c0104a39>] cpu_idle+0xa0/0xc0 Dec 19 15:05:02 nimrodel kernel: [<c02d78b5>] rest_init+0x49/0x4b Dec 19 15:05:02 nimrodel kernel: [<c04958a0>] start_kernel+0x32a/0x332 Dec 19 15:05:02 nimrodel kernel: ======================= Dec 19 15:05:02 nimrodel kernel: handlers: Dec 19 15:05:02 nimrodel kernel: [<f9071fd1>] (usb_hcd_irq+0x0/0x7d [usbcore]) Dec 19 15:05:02 nimrodel kernel: [<f91bce01>] (rtl8139_interrupt+0x0/0x371 [8139too]) Dec 19 15:05:02 nimrodel kernel: Disabling IRQ #16 Dec 19 15:05:25 nimrodel kernel: NETDEV WATCHDOG: eth0: transmit timed out Dec 19 15:05:28 nimrodel kernel: eth0: Transmit timeout, status 0c 0005 c07f media 10. Dec 19 15:05:28 nimrodel kernel: eth0: Tx queue start entry 552257 dirty entry 552253. Dec 19 15:05:28 nimrodel kernel: eth0: Tx descriptor 0 is 0008a04a. Dec 19 15:05:28 nimrodel kernel: eth0: Tx descriptor 1 is 0008a04a. (queue head) Dec 19 15:05:28 nimrodel kernel: eth0: Tx descriptor 2 is 0008a04a. Dec 19 15:05:28 nimrodel kernel: eth0: Tx descriptor 3 is 0008a04a. Dec 19 15:05:28 nimrodel kernel: eth0: link up, 100Mbps, full-duplex, lpa 0x45E1 Dec 19 15:05:37 nimrodel kernel: NETDEV WATCHDOG: eth0: transmit timed out Dec 19 15:05:40 nimrodel kernel: eth0: Transmit timeout, status 0c 0005 c07f media 10. Dec 19 15:05:40 nimrodel kernel: eth0: Tx queue start entry 4 dirty entry 0. Dec 19 15:05:40 nimrodel kernel: eth0: Tx descriptor 0 is 0008a061. (queue head) Dec 19 15:05:40 nimrodel kernel: eth0: Tx descriptor 1 is 0008a04a. Dec 19 15:05:40 nimrodel kernel: eth0: Tx descriptor 2 is 0008a061. Dec 19 15:05:40 nimrodel kernel: eth0: Tx descriptor 3 is 0008a061. and many more. Network died. I'm not blaming this test for this, it could be the last YOU update (or aria2c downloading 11.1?). I don't know if it is worth a Bugzilla or is just a transient glitch. Now, to the printer testing. I rebooted, reconnected, got the dialog. Aborted. Run "gnome-volume-properties", disabled the "Automatically run a program when a printer is connected". Reconnected the printer, and got no dialog. Good! However, the question remains, why should I get a dialog for a printer that is already configured. The dialog can help for a new printer, but not if you get it all times for the same printer. Interestingly, there is another similar setting for the scanner, and I nerver get the dialog for that one. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:53

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User vuntz@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c10 Vincent Untz changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #10 from Vincent Untz 2008-12-19 07:53:55 MST --- Thanks for your quick help, that's very valuable! (In reply to comment #9 from Carlos Robinson)

...

Now, to the printer testing. I rebooted, reconnected, got the dialog. Aborted. Run "gnome-volume-properties", disabled the "Automatically run a program when a printer is connected". Reconnected the printer, and got no dialog. Good!

Good, indeed :-)

...

However, the question remains, why should I get a dialog for a printer that is already configured. The dialog can help for a new printer, but not if you get it all times for the same printer.

So, for this feature to work as intended, you need to have cups-autoconfig installed... The dialog shouldn't appear in that case. Note that we can't fix this in 11.0 since this is an intrusive change, and the way it works in 11.1 is completely different (we don't have gnome-volume-manager anymore) and so it shouldn't happen there. So I'll close the bug as WONTFIX. This is not really satisfying, but there's not a lot we can do there.

...

Interestingly, there is another similar setting for the scanner, and I nerver get the dialog for that one.

Scanner is handled in a different way, I think. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

15:19

New subject: [Bug 426580] Every time I plug in my USB printer, I' m prompted for my root password.

https://bugzilla.novell.com/show_bug.cgi?id=426580 User robin.listas@telefonica.net added comment https://bugzilla.novell.com/show_bug.cgi?id=426580#c11 --- Comment #11 from Carlos Robinson 2008-12-19 08:19:05 MST --- Alright, thanks :-) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 426580] New: Every time I plug in my USB printer, I' m prompted for my root password.

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