[Bug 1226280] New: No sound from speakers on Dell XPS laptop
https://bugzilla.suse.com/show_bug.cgi?id=1226280 Bug ID: 1226280 Summary: No sound from speakers on Dell XPS laptop Classification: openSUSE Product: openSUSE Distribution Version: Leap 15.6 Hardware: x86-64 OS: Other Status: NEW Severity: Normal Priority: P5 - None Component: Sound Assignee: tiwai@suse.com Reporter: aleksey.rukhlenko@gmail.com QA Contact: qa-bugs@suse.de Target Milestone: --- Found By: --- Blocker: --- The sound from speakers randomly appears and disappears after laptop reboot or sleep/wake. The sound from Bluetooth speakers and microphone work OK. If sound from speakers does work, there are no error messages in dmesg related to sound. If sound does not work, here are the error messages from dmesg:
sudo dmesg | grep -i error
[ 0.730504] RAS: Correctable Errors collector initialized. [ 13.590627] ucsi_acpi USBC000:00: unknown error 0 [ 22.640402] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -110 [ 22.640406] SDW0-Playback: ASoC: error at __soc_pcm_open on SDW0-Playback: -110 [ 22.640409] Jack Out: ASoC: error at dpcm_be_dai_startup on Jack Out: -110 [ 22.640412] Jack Out: ASoC: error at dpcm_fe_dai_startup on Jack Out: -110 [ 23.187840] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -22 [ 23.187846] SDW0-Playback: ASoC: error at __soc_pcm_open on SDW0-Playback: -22 [ 23.187849] Jack Out: ASoC: error at dpcm_be_dai_startup on Jack Out: -22 [ 23.187851] Jack Out: ASoC: error at dpcm_fe_dai_startup on Jack Out: -22 [ 23.187912] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -22 [ 23.187916] SDW0-Capture: ASoC: error at __soc_pcm_open on SDW0-Capture: -22 [ 23.187918] Jack In: ASoC: error at dpcm_be_dai_startup on Jack In: -22 [ 23.187920] Jack In: ASoC: error at dpcm_fe_dai_startup on Jack In: -22 [ 23.750769] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -22 [ 23.750777] SDW0-Playback: ASoC: error at __soc_pcm_open on SDW0-Playback: -22 [ 23.750779] Jack Out DeepBuffer: ASoC: error at dpcm_be_dai_startup on Jack Out DeepBuffer: -22 [ 23.750782] Jack Out DeepBuffer: ASoC: error at dpcm_fe_dai_startup on Jack Out DeepBuffer: -22 [ 23.759893] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -22 [ 23.759902] SDW0-Playback: ASoC: error at __soc_pcm_open on SDW0-Playback: -22 [ 23.759906] Jack Out: ASoC: error at dpcm_be_dai_startup on Jack Out: -22 [ 23.759910] Jack Out: ASoC: error at dpcm_fe_dai_startup on Jack Out: -22 [ 23.791799] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -22 [ 23.791806] SDW0-Playback: ASoC: error at __soc_pcm_open on SDW0-Playback: -22 [ 23.791809] Jack Out DeepBuffer: ASoC: error at dpcm_be_dai_startup on Jack Out DeepBuffer: -22 [ 23.791811] Jack Out DeepBuffer: ASoC: error at dpcm_fe_dai_startup on Jack Out DeepBuffer: -22 [ 23.792460] rt711 sdw:0:0:025d:0711:00: ASoC: error at snd_soc_pcm_component_pm_runtime_get on sdw:0:0:025d:0711:00: -22 [ 23.792467] SDW0-Capture: ASoC: error at __soc_pcm_open on SDW0-Capture: -22 [ 23.792471] Jack In: ASoC: error at dpcm_be_dai_startup on Jack In: -22 [ 23.792474] Jack In: ASoC: error at dpcm_fe_dai_startup on Jack In: -22 At my laptop all sound goes through pipewire, no other servers running:
inxi -Aa
Audio: Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: sof-audio-pci-intel-cnl alternate: snd_hda_intel, snd_soc_skl, snd_sof_pci_intel_cnl bus-ID: 00:1f.3 chip-ID: 8086:06c8 class-ID: 0401 API: ALSA v: k6.4.0-150600.21-default status: kernel-api with: aoss type: oss-emulator tools: alsactl,alsamixer,amixer Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl Please help. Hardware: Dell XPS 17 9700 OS: Fresh install of OpenSUSE 15.6 64-bit. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c2 --- Comment #2 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875497 --> https://bugzilla.suse.com/attachment.cgi?id=875497&action=edit Output of the alsa-info.sh -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c4 --- Comment #4 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875501 --> https://bugzilla.suse.com/attachment.cgi?id=875501&action=edit Output of the alsa-info.sh for backport kernel No sound for the backport kernel. Report attached. BTW, offloaded (using suse-prime) nvidia driver also does not work on backport kernel. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c7 --- Comment #7 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875604 --> https://bugzilla.suse.com/attachment.cgi?id=875604&action=edit Output of the alsa-info.sh for backport 6.10-rc kernel No sound with 6.10-rc kernel from http://download.opensuse.org/repositories/Kernel:/HEAD:/Backport/standard/ -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c8 --- Comment #8 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875608 --> https://bugzilla.suse.com/attachment.cgi?id=875608&action=edit Output of the alsa-info.sh for the 6.8.9 kernel -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c9 --- Comment #9 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- No sound on 6.8.9, output previously attached. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c10 --- Comment #10 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875609 --> https://bugzilla.suse.com/attachment.cgi?id=875609&action=edit Output of the alsa-info.sh for the 6.7.9 kernel No sound still. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c12 --- Comment #12 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875610 --> https://bugzilla.suse.com/attachment.cgi?id=875610&action=edit Output of the alsa-info.sh for the 6.6.11 kernel No sound still. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c13 Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Flags|needinfo?(aleksey.rukhlenko | |@gmail.com) | Assignee|tiwai@suse.com |aleksey.rukhlenko@gmail.com --- Comment #13 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875611 --> https://bugzilla.suse.com/attachment.cgi?id=875611&action=edit Output of the alsa-info.sh for the kernel from http://download.opensuse.org/repositories/Kernel:/SLE15-SP6/pool/ Kernel taken from: http://download.opensuse.org/repositories/Kernel:/SLE15-SP6/pool/ No sound still. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c14 --- Comment #14 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Anything else to test? -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c15 --- Comment #15 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- (In reply to Takashi Iwai from comment #11)
Thanks!
Just from curiosity: what happens if you reload the sound driver? That is, runr as root: modprobe -r snd_sof_pci_intel_cnl modprobe snd_sof_pci_intel_cnl
You might need to go out of the desktop once (e.g. via ctrl-alt-F1) and perform the above there, as otherwise PulseAudio or pipewire would keep accessing the device.
No changes. Any dmesg output needed? -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c17 --- Comment #17 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875612 --> https://bugzilla.suse.com/attachment.cgi?id=875612&action=edit Output of the alsa-info.sh when sound was reloaded I logged out, reloaded driver in Ctrl+Alt+F1, and then logged in again. Here is the result. No sound still. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c18 --- Comment #18 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Created attachment 875613 --> https://bugzilla.suse.com/attachment.cgi?id=875613&action=edit zip-archive with various dmesg outputs after reloading sound driver Just in case, I played with dmesg and grep, here are different outputs. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c20 --- Comment #20 from Oleksii Rukhlenko <aleksey.rukhlenko@gmail.com> --- Thank you, done: https://github.com/thesofproject/linux/issues/5077 -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 Pablo Sanchez <pablo@blueoakdb.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |1230350 -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 Pablo Sanchez <pablo@blueoakdb.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks|1230350 | -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c21 Sebastian Turzański <dpbasti@wp.pl> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dpbasti@wp.pl --- Comment #21 from Sebastian Turzański <dpbasti@wp.pl> --- I confirm on Dell xps 9700 where tumbleweed sound works on kernel 6.10.7 (fails on 6.10.8) , I booted Leap 15.6 livecd kde iso. No sound at all http://alsa-project.org/db/?f=822620088fa10c11929555749ad730e5e15318cd -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c23 --- Comment #23 from Sebastian Turzański <dpbasti@wp.pl> --- @takashi(In reply to Takashi Iwai from comment #22)
(In reply to Sebastian Turzański from comment #21)
I confirm on Dell xps 9700 where tumbleweed sound works on kernel 6.10.7 (fails on 6.10.8) ,
It's likely a different issue. Check with the latest kernel in OBS Kernel:stable repo.
I booted Leap 15.6 livecd kde iso.
No sound at all http://alsa-project.org/db/?f=822620088fa10c11929555749ad730e5e15318cd
Just missing sof-firmware package.
Are you able to answer https://github.com/thesofproject/linux/issues/5077#issuecomment-2343560481 ? I have no idea if leap 15.6 kernel contains this commit and I don't think this questions can be answered by a regular user like me. I just booted it from livecd to check the case -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c25 --- Comment #25 from Sebastian Turzański <dpbasti@wp.pl> --- I did a zypper dup today on tumgleweed that has 6.10.9-1-default and not sound either. So the last one working was 6.10.7 -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1226280 https://bugzilla.suse.com/show_bug.cgi?id=1226280#c26 Sebastian Turzański <dpbasti@wp.pl> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution|--- |FIXED --- Comment #26 from Sebastian Turzański <dpbasti@wp.pl> --- fixed in current kernel 6.10.11 both for slowroll and tumbleweed -- You are receiving this mail because: You are on the CC list for the bug.
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