[Bug 468282] New: High-speed USB 2.0 device (SanDisk FUZE) treated as USB 1.1 device (handled by uhci_hcd, not ehci_hcd)
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c1 Summary: High-speed USB 2.0 device (SanDisk FUZE) treated as USB 1.1 device (handled by uhci_hcd, not ehci_hcd) Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: Other OS/Version: Other Status: NEW Severity: Normal Priority: P5 - None Component: Hotplug AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: 1kfmm4x02@sneakemail.com QAContact: qa@suse.de Found By: --- User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2a1pre) Gecko/20090115 Minefield/3.2a1pre My SanDisk FUZE media player has disappointingly low USB transfer rates when connected to my laptop computer, although the device is USB 2.0 capable; when connected it ends up on a USB 1.1 bus. However I can get a USB 2.0 bus if I connect the device via an external USB hub. I can also get a USB 2.0 bus if I manually unload and load the ehci_hcd module with the device plugged in (this is not an acceptable work-around since it interferes with other plugged-in devices). I can reproduce this in OpenSUSE 11.0 too, on my desktop machine. It also affects Ubuntu 8.10 and Fedora 10. However, answers from my posting in a forum indicate that this works in Ubuntu 8.04, so there is most likely a regression somewhere; one possible candidate is libusb. Although this is not an OpenSUSE-specific problem, I'm filing this report so that the problem can be brought forward upstream. Reproducible: Always Excerpt from /var/log/messages: Jan 22 09:49:33 barbara kernel: usb 1-6: new high speed USB device using ehci_hcd and address 4 Jan 22 09:49:36 barbara kernel: ehci_hcd 0000:00:1d.7: port 6 reset error -110 Jan 22 09:49:36 barbara kernel: hub 1-0:1.0: hub_port_status failed (err = -32) Jan 22 09:49:36 barbara kernel: hub 1-0:1.0: unable to enumerate USB device on port 6 Jan 22 09:49:37 barbara kernel: usb 4-2: new full speed USB device using uhci_hcd and address 32 Jan 22 09:49:37 barbara kernel: usb 4-2: not running at top speed; connect to a high speed hub Jan 22 09:49:37 barbara kernel: usb 4-2: configuration #1 chosen from 1 choice Output of lsusb: Bus 001 Device 002: ID 1058:0702 Western Digital Technologies, Inc. Passport External HDD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 032: ID 0781:74c1 SanDisk Corp. Bus 004 Device 031: ID 046d:c019 Logitech, Inc. Optical Tilt Wheel Mouse Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Andreas Jaeger <aj@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |kernel-maintainers@forge.pr |ovo.novell.com |ovo.novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c1 --- Comment #1 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-01-22 14:29:01 MST --- I can work around the problem by hibernating and restarting the computer with the device connected; after hibernation the device will be assigned to the correct bus. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User gregkh@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c2 Greg Kroah-Hartman <gregkh@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #2 from Greg Kroah-Hartman <gregkh@novell.com> 2009-01-25 18:00:45 MST --- This looks like a hardware problem, it is resetting due to a bad power supply or flaky cable. Can you plug it into a different port and see it work properly? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c3 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|1kfmm4x02@sneakemail.com | --- Comment #3 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-01-26 02:30:07 MST --- It's the same whatever port I use, on two different computers. And I get USB 2.0 under Vista (but the transfer speed is no more than 3.5 MB/sec). And, as I mentioned, connecting via an external hub works too. This is a link to my forum post, where you can see that another user has the same problem: http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=1... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Jeff Mahoney <jeffm@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.pr |oneukum@novell.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c4 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED --- Comment #4 from Oliver Neukum <oneukum@novell.com> 2009-02-03 14:04:50 MST --- Your ehci, if the device is plugged does not show the desired result. This results in this: Jan 22 09:49:36 barbara kernel: ehci_hcd 0000:00:1d.7: port 6 reset error -110 Which in turn results in this: Jan 22 09:49:36 barbara kernel: hub 1-0:1.0: hub_port_status failed (err = -32) This is new and there's no debug facilty in the standard kernel. I'll compile you a special debug kernel. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c5 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #5 from Oliver Neukum <oneukum@novell.com> 2009-02-03 14:08:21 MST --- I need to know which CPU you run on? What does "uname -a" say? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c7 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #7 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-03 16:02:13 MST --- barbara:~> uname -a Linux barbara 2.6.27.7-9-default #1 SMP 2008-12-04 18:10:04 +0100 x86_64 x86_64 x86_64 GNU/Linux -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Platform|Other |x86-64 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c8 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #8 from Oliver Neukum <oneukum@novell.com> 2009-02-04 02:13:16 MST --- Please install the kernel found at http://beta.suse.com/private/oneukum/468282 and attach "dmesg" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c9 --- Comment #9 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 02:46:28 MST --- I ran into dependency problems installing these rpms: barbara:~> sudo rpm -Uhv Desktop/kernel-default- kernel-default-2.6.27.13-9.1.nosrc.rpm kernel-default-2.6.27.13-9.1.x86_64.rpm kernel-default-base-2.6.27.13-9.1.x86_64.rpm kernel-default-debuginfo-2.6.27.13-9.1.x86_64.rpm kernel-default-debugsource-2.6.27.13-9.1.x86_64.rpm kernel-default-extra-2.6.27.13-9.1.x86_64.rpm barbara:~> sudo rpm -Uhv Desktop/kernel-default-*.rpm root's password: error: Failed dependencies: kernel(default:net_bluetooth) = 5e71f287edad874e is needed by (installed) hci_usb-kmp-default-0.1_2.6.27.7_9.1-2.39.x86_64 kernel(default:mm) = 1f8daf6fabebb6b3 is needed by (installed) hci_usb-kmp-default-0.1_2.6.27.7_9.1-2.39.x86_64 kernel(default:kernel) = 804b868b3ec81a71 is needed by (installed) hci_usb-kmp-default-0.1_2.6.27.7_9.1-2.39.x86_64 kernel(default:drivers_usb_core) = ffa60590a43c1ded is needed by (installed) hci_usb-kmp-default-0.1_2.6.27.7_9.1-2.39.x86_64 kernel(default:net_core) = 7d8e7adc8d25e8c2 is needed by (installed) hci_usb-kmp-default-0.1_2.6.27.7_9.1-2.39.x86_64 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c10 --- Comment #10 from Oliver Neukum <oneukum@novell.com> 2009-02-04 02:57:13 MST --- Can you run your computer without the kmp for the duration of this test? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c11 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #11 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 03:32:32 MST --- Created an attachment (id=269935) --> (https://bugzilla.novell.com/attachment.cgi?id=269935) dmesg Output from dmesg running the special kernel. I think the relevant new information is this: "Handshake timed out. Mask was 100, result is 1102 requested was 0" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c12 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #12 from Oliver Neukum <oneukum@novell.com> 2009-02-04 06:20:42 MST --- OK, this indicates that the port doesn't wake up. To verify this theory, please try to enter the following command as root before you plug in the device: for A in `find /sys/bus/usb/devices/*/ -name "level"`; do echo on > $A; done -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c13 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #13 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 07:01:31 MST --- Created an attachment (id=270019) --> (https://bugzilla.novell.com/attachment.cgi?id=270019) Second dmesg output dmesg output after running the above command. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270019|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c14 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #14 from Oliver Neukum <oneukum@novell.com> 2009-02-04 07:28:20 MST --- WHen did you run it? Can you please run: dmesg -c >/dev/null for A in `find /sys/bus/usb/devices/*/ -name "level"`; do echo on > $A; done [PLUG IT IN] dmesg > /tmp/for_bugzilla.ext -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c15 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270019|0 |1 is obsolete| | Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #15 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 07:37:28 MST --- Created an attachment (id=270026) --> (https://bugzilla.novell.com/attachment.cgi?id=270026) Third dmesg output I think I did as you instructed the first time, but here is another try, as requested. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c16 --- Comment #16 from Oliver Neukum <oneukum@novell.com> 2009-02-04 08:00:29 MST --- You did as requested. It's just that the instructions were not as good as they could be and the result is strange. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c17 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #17 from Oliver Neukum <oneukum@novell.com> 2009-02-04 08:03:36 MST --- Please run the following tests after running "dmesg -c" 1) a) unload and reload the ehci driver b) wait 10 seconds c) plug in the device d) attach "dmesg -c" 2) a) unload and reload the ehci driver b) plug in the device immediately (less than 2 seconds delay) c) attach "dmesg -c" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c18 --- Comment #18 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 08:45:05 MST --- Created an attachment (id=270050) --> (https://bugzilla.novell.com/attachment.cgi?id=270050) dmesg output as per instruction set 1 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c19 --- Comment #19 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 08:48:01 MST --- Created an attachment (id=270051) --> (https://bugzilla.novell.com/attachment.cgi?id=270051) dmesg output as per instruction set 2 (almost no delay) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270051|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|1kfmm4x02@sneakemail.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c20 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED --- Comment #20 from Oliver Neukum <oneukum@novell.com> 2009-02-04 08:56:06 MST --- This indicates that port suspend is not the problem. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c21 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEW --- Comment #21 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 09:20:39 MST --- I think the problem partly lies with the device, which perhaps is a bit slower than other high-speed devices, slow enough to run into a timeout in Linux's ehci support but fast enough for other implementations with less strict timing requirements. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c23 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #23 from Oliver Neukum <oneukum@novell.com> 2009-02-04 13:53:44 MST --- Please try the test kernel to be found at http://beta.suse.com/private/oneukum/468282_2 It increases the timeout by two orders of magnitude. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c24 --- Comment #24 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-04 14:07:09 MST --- Hmm, these rpms appear to be for the wrong architecture. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c26 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #26 from Oliver Neukum <oneukum@novell.com> 2009-02-04 14:17:31 MST --- Sorry, I am building a new kernel -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c27 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #27 from Oliver Neukum <oneukum@novell.com> 2009-02-05 01:46:18 MST --- A 64 bit kernel can be found at the location mentioned in comment#23 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c28 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #28 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-05 02:29:31 MST --- Created an attachment (id=270285) --> (https://bugzilla.novell.com/attachment.cgi?id=270285) dmesg output with device plugged in (new kernel with increased timeout) Sadly, I see no improvement in this kernel. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c30 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #30 from Oliver Neukum <oneukum@novell.com> 2009-02-05 03:02:53 MST --- We have to consider a chipset bug. Please provide the output of "lspci -v" and "lspci -vn" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c31 --- Comment #31 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-05 05:19:34 MST --- Created an attachment (id=270361) --> (https://bugzilla.novell.com/attachment.cgi?id=270361) lspci -v -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c32 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #32 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-05 05:20:00 MST --- Created an attachment (id=270362) --> (https://bugzilla.novell.com/attachment.cgi?id=270362) lspci -vn -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270362|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c33 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #33 from Oliver Neukum <oneukum@novell.com> 2009-02-05 05:52:23 MST --- Please try the test kernel to be found at http://beta.suse.com/private/oneukum/468282_3 This kernel ignores the error. Please be careful with it. If the error is real, your computer may crash. Sync your buffers. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c34 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #34 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-05 06:30:52 MST --- Created an attachment (id=270403) --> (https://bugzilla.novell.com/attachment.cgi?id=270403) dmesg output with device plugged in (new kernel with suppressed error checking) No visible improvement with this kernel. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c35 --- Comment #35 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-05 06:34:17 MST --- On the other hand, I'm not entirely sure I'm running the the intended kernel. I will check and maybe re-install. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c36 --- Comment #36 from Oliver Neukum <oneukum@novell.com> 2009-02-05 06:39:30 MST --- Regarding comment #34, something is wrong. It must crash or work, but it cannot give the same old error. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c38 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270403|0 |1 is obsolete| | --- Comment #38 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-06 09:00:26 MST --- Created an attachment (id=270880) --> (https://bugzilla.novell.com/attachment.cgi?id=270880) dmesg output with device plugged in (new kernel with suppressed error checking) This dmesg output is from a new special kernel (there must have been something wrong with the previous build). However, although we have a lot of debug output, the device is still not recognized as a USB 2.0 device. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c39 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270880|0 |1 is obsolete| | --- Comment #39 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-06 09:03:24 MST --- Created an attachment (id=270881) --> (https://bugzilla.novell.com/attachment.cgi?id=270881) dmesg output with device plugged in (new kernel with suppressed error checking) Sorry, attached the wrong file. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c40 --- Comment #40 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-06 09:16:49 MST --- In fact, the debugging output is so copious that the attached dmesg output misses the interesting part about the handshake. However, I found this in /var/log/messages: Feb 6 16:51:54 barbara kernel: usb 5-6: new high speed USB device using ehci_hcd and address 5 Feb 6 16:51:56 barbara kernel: ehci_hcd 0000:00:1d.7: port 6 reset error -110 Feb 6 16:51:56 barbara kernel: hub 5-0:1.0: hub_port_status failed (err = -32) Feb 6 16:51:57 barbara kernel: hub 5-0:1.0: unable to enumerate USB device on port 6 Feb 6 16:51:57 barbara kernel: usb 3-2: new full speed USB device using uhci_hcd and address 4 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c42 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #42 from Oliver Neukum <oneukum@novell.com> 2009-02-10 04:32:28 MST --- Please try the test kernel at the following location and provide dmesg: http://beta.suse.com/private/oneukum/468282/ -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c43 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #270881|0 |1 is obsolete| | Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #43 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-10 05:55:48 MST --- Created an attachment (id=271520) --> (https://bugzilla.novell.com/attachment.cgi?id=271520) Another dmesg log Due to the huge amount of debugging output, the dmesg ring buffer fills up very quickly. This dmesg output is captured right after I have run "dmesg -c" and inserted the Fuze device. I think the really important information is at the very top of the file: usb 1-4: new high speed USB device using ehci_hcd and address 7 ehci_hcd 0000:00:1d.7: port 4 reset error -110 hub 1-0:1.0: hub_port_status failed (err = -32) hub 1-0:1.0: unable to enumerate USB device on port 4 usb 3-2: new full speed USB device using uhci_hcd and address 3 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c44 --- Comment #44 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-10 06:00:08 MST --- Before booting into this kernel, I booted Windows XP on the same machine and copied some data to the Fuze device. I'm not very impressed with the transfer rates I got (some 3 MB/sec), but this is still three times higher than the speed I get under Linux on identical hardware. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c46 --- Comment #46 from Oliver Neukum <oneukum@novell.com> 2009-02-11 07:57:14 MST --- Unfortunately this dmesg does not contain valuable new information. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c47 --- Comment #47 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-11 08:22:26 MST --- The ehci-hcd module is not very verbose, not like usb-storage. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c48 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #48 from Oliver Neukum <oneukum@novell.com> 2009-02-11 08:48:24 MST --- Yes, there's a new test kernel under http://beta.suse.com/private/oneukum/468282/ It reduces the storage driver to normal verbosity, introduces more verbosity into ehci and retries the failing operation 10 times. Could you test it conventionally and following the procedure of comment#14 ? Furthermore, please attach the output of for A in `find /sys/bus/usb/devices/*/ -name "level"`; do cat $A; done before you plug in the device for both tests. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c49 --- Comment #49 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-14 11:31:01 MST --- I cannot find a kernel in http://beta.suse.com/private/oneukum/468282/ and therefore I'm not able to go any further. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c50 --- Comment #50 from Oliver Neukum <oneukum@novell.com> 2009-02-17 15:34:06 MST --- Sorry, that has been rectified. Could you try the new kernel? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c51 --- Comment #51 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-18 00:35:27 MST --- As instructed in comment #48: # for A in `find /sys/bus/usb/devices/*/ -name "level"`; do cat $A; done on on on auto on auto auto on on auto auto This did not produce any dmesg output. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c52 Per Ångström <1kfmm4x02@sneakemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|1kfmm4x02@sneakemail.com | --- Comment #52 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-18 00:40:19 MST --- Created an attachment (id=273463) --> (https://bugzilla.novell.com/attachment.cgi?id=273463) dmesg output as per instructions in comments 48 and 14 # uname -a Linux barbara 2.6.27.15-9.1-default #1 SMP 2009-02-07 04:22:26 +0100 x86_64 x86_64 x86_64 GNU/Linux -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User oneukum@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c54 Oliver Neukum <oneukum@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |1kfmm4x02@sneakemail.com --- Comment #54 from Oliver Neukum <oneukum@novell.com> 2009-02-18 07:17:05 MST --- Please test the new kernel in the old location and provide dmesg -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c55 --- Comment #55 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-18 10:42:26 MST --- Created an attachment (id=273671) --> (https://bugzilla.novell.com/attachment.cgi?id=273671) dmesg output as per instructions in comments 48 and 14 (again) This output is very similar to the previous. The extra debug output does not show. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 User 1kfmm4x02@sneakemail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=468282#c56 --- Comment #56 from Per Ångström <1kfmm4x02@sneakemail.com> 2009-02-18 10:45:03 MST --- As before, the "/sys/bus/usb/devices/*/" stuff does not produce any dmesg output. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=468282 Cyril Hrubis <chrubis@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |kernel-maintainers@forge.pr |ovo.novell.com |ovo.novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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