[Bug 769271] New: Installation and general kernel boot requires ACPI=OFF on newer Ivy Bridge Laptops
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c0 Summary: Installation and general kernel boot requires ACPI=OFF on newer Ivy Bridge Laptops Classification: openSUSE Product: openSUSE 12.1 Version: Final Platform: x86-64 OS/Version: openSUSE 12.1 Status: NEW Severity: Major Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: evanevery@digitalintelligence.com QAContact: jsrain@suse.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1 Official 12.1 OpenSuse release (x86-64) can not be installed without turning off ACPI support (ACPI=OFF). Right after beginning the installation (w/standard options), the system screen will flash and/or the system will halt (w/udev process failure). System can be installed w/ACPI=OFF but then no ACPI support is provided in the installed system (will not shut down, etc). Once an installation is completed with ACPI=OFF, removing the ACPI=OFF option from the resulting kernel boot parameters will result in the same behavior (flashing screen immediately after choosing boot option). This is quite easy to reproduce. This problem may be Ivy Bridge related. We have experienced this on a Clevo (Sager) P150EM laptop running BIOS versions 1.00.04 and 1.00.05. We have also tested this laptop with both the Nvidia graphics card option (Optimus) and also the AT Radeon option. Both systems experience identical ACPI problems regardless of the video card installed. Both Clevo and Sager are aware of this issue and state the problem is with the distro (of course). They claim the recent Ubuntu release installs and runs just fine... Reproducible: Always Steps to Reproduce: 1. Begin baseline install with OpenSuse 12.1 x86-64 distro 2. Select option for new installation (do not change options) 3. Screen will crash with a flashing screen or just hang (with udev process failure message) Actual Results: Screen will flash shortly after selecting "New Install". System might also hang (identifying udev process failure in background). (Installing with ACPI=OFF works around this problem.) Expected Results: System should install properly and ACPI functions should be properly supported. Clevo/Sager P150EM (Ivy Bridge) Laptop Confirmed on BIOS V 1.00.04 and 1.00.05 Confirmed by us and also Sager/Clevo Problem exists with both Nvidia (Optimus) and Ati Radeon Video Card Options -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c1 kk zhang <kkzhang@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |kkzhang@suse.com InfoProvider| |evanevery@digitalintelligen | |ce.com --- Comment #1 from kk zhang <kkzhang@suse.com> 2012-07-05 15:22:23 UTC --- Hi,Thank you for your report.could you please help to provide y2logs according to the following URL?Thank you:) http://en.opensuse.org/openSUSE:Bugreport_Yast -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c2 Edward Van Every <evanevery@digitalintelligence.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|evanevery@digitalintelligen | |ce.com | --- Comment #2 from Edward Van Every <evanevery@digitalintelligence.com> 2012-07-11 19:29:24 UTC --- Created an attachment (id=498249) --> (http://bugzilla.novell.com/attachment.cgi?id=498249) Install Logs as Requested along with screen shots of PCI Device Problem -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c3 Giorgos Tsiapaliwkas <terietor@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |terietor@gmail.com --- Comment #3 from Giorgos Tsiapaliwkas <terietor@gmail.com> 2012-07-15 17:35:22 UTC --- Hi, I can still reproduce this issue. I have added ACPI=OFF I don't see any udev errors and the cd boots a little longer, but it fails with a black screen -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c kk zhang <kkzhang@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |yast2-maintainers@suse.de |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c4 Thomas Göttlicher <tgoettlicher@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|yast2-maintainers@suse.de |rmilasan@suse.com --- Comment #4 from Thomas Göttlicher <tgoettlicher@suse.com> 2012-07-20 14:04:46 UTC --- Sounds like a udev issue, Robert could you please look into this? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c5 Robert Milasan <rmilasan@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |evanevery@digitalintelligen | |ce.com --- Comment #5 from Robert Milasan <rmilasan@suse.com> 2012-07-23 07:04:49 UTC --- Would you please tell me what graphics card you have on the laptop? Also would it be a problem to test 'nomodeset' option at boot time? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c6 --- Comment #6 from Robert Milasan <rmilasan@suse.com> 2012-07-23 07:26:59 UTC --- Did anyone check the logs before from Edward: <1>[ 4.349750] BUG: unable to handle kernel NULL pointer dereference at 0000000000000010 <1>[ 4.349756] IP: [<ffffffff813d7de5>] i2c_transfer+0x15/0x140 <4>[ 4.349765] PGD 4151a8067 PUD 4151a7067 PMD 0 <0>[ 4.349772] Oops: 0000 [#1] SMP <4>[ 4.349776] CPU 1 <4>[ 4.349778] Modules linked in: nouveau(+) ttm iwlagn(+) drm_kms_helper drm mac80211 i2c_algo_bit mxm_wmi cfg80211 firewire_ohci(+) ehci_hcd sr_mod sg cdrom rfkill xhci_hcd thermal(+) firewire_core wmi ac battery video button crc_itu_t usbcore processor thermal_sys r8169 edd squashfs loop <4>[ 4.349809] <4>[ 4.349813] Pid: 178, comm: modprobe Not tainted 3.1.0-1.2-default #1 CLEVO P15xEMx/P15xEMx <4>[ 4.349822] RIP: 0010:[<ffffffff813d7de5>] [<ffffffff813d7de5>] i2c_transfer+0x15/0x140 <4>[ 4.349829] RSP: 0018:ffff8804156198e8 EFLAGS: 00010286 <4>[ 4.349834] RAX: ffff880415619957 RBX: 0000000000000000 RCX: 0000000000000aa0 <4>[ 4.349839] RDX: 0000000000000002 RSI: ffff880415619930 RDI: 0000000000000000 <4>[ 4.349844] RBP: ffffffffa031f4b0 R08: 0000000000000000 R09: 0000000000000000 <4>[ 4.349849] R10: 0000000000000000 R11: 0000000000000001 R12: ffff880415619930 <4>[ 4.349854] R13: 0000000000000002 R14: 0000000000000000 R15: ffffffffa038ae49 <4>[ 4.349860] FS: 00007f36da927700(0000) GS:ffff88042f240000(0000) knlGS:0000000000000000 <4>[ 4.349866] CS: 0010 DS: 0000 ES: 0000 CR0: 000000008005003b <4>[ 4.349870] CR2: 0000000000000010 CR3: 00000004151a5000 CR4: 00000000001406e0 <4>[ 4.349876] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000 <4>[ 4.349881] DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400 <4>[ 4.349886] Process modprobe (pid: 178, threadinfo ffff880415618000, task ffff880415616800) <0>[ 4.349890] Stack: <4>[ 4.349893] 0000000000000002 ffff88040c65a000 0000000000000000 ffffffffa031f4b0 <4>[ 4.349900] ffff8804156199b8 ffff88040c65a000 0000000000000000 ffffffffa03180ed <4>[ 4.349906] 0000000000000002 ffff00010000002d ffff880415619957 ffff00010001002d <0>[ 4.349913] Call Trace: <4>[ 4.349935] [<ffffffffa03180ed>] nouveau_probe_i2c_addr+0x4d/0x60 [nouveau] <4>[ 4.349986] [<ffffffffa031815b>] nouveau_i2c_identify+0x5b/0x180 [nouveau] <4>[ 4.350046] [<ffffffffa031f4a1>] nouveau_temp_probe_i2c+0xd1/0xe0 [nouveau] <4>[ 4.350098] [<ffffffffa031faa9>] nouveau_temp_init+0x29/0xd0 [nouveau] <4>[ 4.350158] [<ffffffffa031e0a8>] nouveau_pm_init+0x38/0x200 [nouveau] <4>[ 4.350223] [<ffffffffa02f4baa>] nouveau_card_init+0x10a/0x580 [nouveau] <4>[ 4.350241] [<ffffffffa02f5410>] nouveau_load+0x2c0/0x5a0 [nouveau] <4>[ 4.350259] [<ffffffffa025e556>] drm_get_pci_dev+0x186/0x2a0 [drm] <4>[ 4.350289] [<ffffffff812c86c5>] local_pci_probe+0x55/0xd0 <4>[ 4.350298] [<ffffffff812c9ed2>] __pci_device_probe+0xf2/0x100 <4>[ 4.350306] [<ffffffff812c9f13>] pci_device_probe+0x33/0x60 <4>[ 4.350315] [<ffffffff8136c5d0>] really_probe+0x70/0x230 <4>[ 4.350323] [<ffffffff8136c917>] driver_probe_device+0x47/0xb0 <4>[ 4.350330] [<ffffffff8136ca13>] __driver_attach+0x93/0xa0 <4>[ 4.350338] [<ffffffff8136b603>] bus_for_each_dev+0x53/0x80 <4>[ 4.350346] [<ffffffff8136bfb8>] bus_add_driver+0x188/0x270 <4>[ 4.350355] [<ffffffff8136cf2a>] driver_register+0x6a/0x130 <4>[ 4.350362] [<ffffffff812c9bec>] __pci_register_driver+0x4c/0xc0 <4>[ 4.350371] [<ffffffff810001ca>] do_one_initcall+0x3a/0x180 <4>[ 4.350378] [<ffffffff810904d8>] sys_init_module+0xb8/0x230 <4>[ 4.350387] [<ffffffff81543e12>] system_call_fastpath+0x16/0x1b <4>[ 4.350396] [<00007f36da23ec8a>] 0x7f36da23ec89 <0>[ 4.350400] Code: 16 00 0f 1f 40 00 48 8d 78 b8 eb da 66 2e 0f 1f 84 00 00 00 00 00 41 56 41 55 41 89 d5 41 54 49 89 f4 55 53 48 89 fb 48 83 ec 10 <48>[ 4.350424] 8b 47 10 48 83 38 00 0f 84 dd 00 00 00 65 48 8b 04 25 48 b6 <1>[ 4.350439] RIP [<ffffffff813d7de5>] i2c_transfer+0x15/0x140 <4>[ 4.350445] RSP <ffff8804156198e8> <0>[ 4.350449] CR2: 0000000000000010 <4>[ 4.350456] ---[ end trace c1aa7e4ce77bf91a ]--- This looks more like a module issue then udev. nouveau module crashed. It's not 100% sure it's udev nor kernel, but please use "nomodeset" when booting. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c7 --- Comment #7 from Giorgos Tsiapaliwkas <terietor@gmail.com> 2012-07-23 19:58:14 UTC --- Hello, I can tell for sure that in openSUSE 12.1 with nomodeset that the live cd didn't boot. Unfortunately I can't reproduce the issue again or send you some informations for the specific laptop because I don't own the specific laptop anymore( It wasn't mine, I just wanted to install openSUSE). Finally I managed to solve the issue by installing openSUSE 12.2. During the 12.2 installation I didn't do anything special (like to add nomodeset or something). Sorry that I can't help more Regards -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c8 Edward Van Every <evanevery@digitalintelligence.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|evanevery@digitalintelligen | |ce.com | --- Comment #8 from Edward Van Every <evanevery@digitalintelligence.com> 2012-07-23 20:18:58 UTC --- Created an attachment (id=499642) --> (http://bugzilla.novell.com/attachment.cgi?id=499642) udev device failure screen shots -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c9 Edward Van Every <evanevery@digitalintelligence.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #499642|0 |1 is obsolete| | --- Comment #9 from Edward Van Every <evanevery@digitalintelligence.com> 2012-07-23 20:21:20 UTC --- Created an attachment (id=499643) --> (http://bugzilla.novell.com/attachment.cgi?id=499643) Screen Shot of udev failures I have attached some screen shots which show one of the manifestations of this problem early during the installation process. It does indeed appear to involve the udev process. (It randomly appears to fail in two different ways. It either locks up with a flashing screen or slogs along very slowly. If it "slogs along" I can see the udev info as I have presented in the attached file). I thought I had tested the NOMODESET parameter already, but supplying this as a command line option for the install process seems to help. I have been able to complete an install using NOMODESET without also having to also supply the ACPI=OFF parameter. I believe I mentioned this in my original message, but we have tested the very same laptop with both an NVIDIA 670M and an ATI 7970M. The problem is apparent without regard to which video card is installed in the laptop. Do the screen shots I have attached provide any additional assistance in narrowing this down? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c10 Robert Milasan <rmilasan@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |evanevery@digitalintelligen | |ce.com --- Comment #10 from Robert Milasan <rmilasan@suse.com> 2012-07-24 07:54:07 UTC --- Edward using nomodeset did work or not? If it did work is the graphics card which is not udev issue, on some system with some graphics card this happens. It related to the driver not to udev. If it still doesn't work, please try with udev.log_priority=debug and use text mode for it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c11 Edward Van Every <evanevery@digitalintelligence.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|evanevery@digitalintelligen | |ce.com | --- Comment #11 from Edward Van Every <evanevery@digitalintelligence.com> 2012-07-24 13:28:26 UTC --- YES - Using NOMODESET did allow me to install the system without any apparent problems. It also appears to have resulted in a system which is running without any problems. I haven't spent a lot of time with the image, but I have not seen any problems (at least it shuts down fine). I have made a milestone Ghost Image of the system as it currently stands and I will continue to work with the image today. However, if this truly is a Video Card problem then the problem manifests itself identically with either an NVIDIA or an ATI video card in the exact same model laptop. This would lead me to think that although it might be something video related, it might not be the individual video cards themselves (as they are both quite different). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c12 Robert Milasan <rmilasan@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |evanevery@digitalintelligen | |ce.com --- Comment #12 from Robert Milasan <rmilasan@suse.com> 2012-07-24 13:31:45 UTC --- Not really Edward, there are some graphics card which don't work yet well with modeset=1, mostly nVidia, but also maybe ATI. This is not the first bug reported related to the same idea and almost always was nVidia graphics card involved. There is also a README file on the ISO, don't remember where, in which is written the same thing, that on some graphics card nomodeset should be used. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=769271 https://bugzilla.novell.com/show_bug.cgi?id=769271#c13 Robert Milasan <rmilasan@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|evanevery@digitalintelligen | |ce.com | Resolution| |INVALID --- Comment #13 from Robert Milasan <rmilasan@suse.com> 2012-08-01 07:53:06 UTC --- Closing this as _INVALID_, if the situation continues, you can re-open the bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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