[Bug 1123871] New: Тне Elan1200 touchpad stops working (freezes) after several cursor movements or left and right buttons clicks.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 Bug ID: 1123871 Summary: Тне Elan1200 touchpad stops working (freezes) after several cursor movements or left and right buttons clicks. Classification: openSUSE Product: openSUSE Distribution Version: Leap 15.0 Hardware: x86-64 OS: SUSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Basesystem Assignee: bnc-team-screening@forge.provo.novell.com Reporter: jackpat@hotbox.ru QA Contact: qa-bugs@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 OPR/56.0.3051.52 Build Identifier: The touchpad Elan 1200 of the laptop ASUS VivoBook X505ZA-BQ422 with new-installed Leap 15 instead pre-installed operating system Endless freezes at the beginning of its use. In Endless OS the touchpad works properly. Reproducible: Always Steps to Reproduce: 1. A few movements of finger on the touchpad cause the cursor to hang. 2. Several pressing by finger on left or right buttons of touchpad give cursor freezing. 3. A few short touches to the touchpad panel give the same effect. Actual Results: The cursor on the screen freezes and does not respond to the use of the touchpad. Connected USB Optical Mouse Logitech M105 works fine. Expected Results: Software should provide touchpad operation. openSUSE Leap 15.0 KDE Plasma Version: 5.12.6 KDE Frameworks Version: 5.45.0 Qt Version: 5.9.4 Kernel Version: 4.12.14-lp150.12.45-default OS Type: 64-bit Processor: 4 x AMD Ryzen 3 2200U with Radeon Vega Mobile Gfx Memory: 14.7 GiB of RAM -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 Malcolm Lewis <malcolmlewis@cableone.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |malcolmlewis@cableone.net -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c3 --- Comment #3 from Jack Patry <BEPCTAK@gmail.com> --- I'm installed kernels from both repositories and at first selected in menu of GRUB the kernel version 4.20.8-2.gcc8092a-default from repository http://download.opensuse.org/repositories/Kernel:/stable/standard/. With this kernel the touchpad stopped freezing and became operational. In "System settings" - "Hardware" - "Input Devices" - "Touchpad" tab now settings that were previously unavailable were activated, except for the "Sensitivity" tab, where the "Sensitivity" and "Palm Detection" settings are remained inactive. At first, I set the action with one finger. Now the laptop will be tested when working with the touchpad without using the mouse and then I will try more complex settings - with two and three fingers. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c4 --- Comment #4 from Jack Patry <BEPCTAK@gmail.com> --- I'm installed kernels from both repositories and at first selected in menu of GRUB the kernel version 4.20.8-2.gcc8092a-default from repository http://download.opensuse.org/repositories/Kernel:/stable/standard/. With this kernel the touchpad stopped freezing and became operational. In "System settings" - "Hardware" - "Input Devices" - "Touchpad" tab now settings that were previously unavailable were activated, except for the "Sensitivity" tab, where the "Sensitivity" and "Palm Detection" settings are remained inactive. At first, I set the action with one finger. Now the laptop will be tested when working with the touchpad without using the mouse and then I will try more complex settings - with two and three fingers. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c5 --- Comment #5 from Jack Patry <BEPCTAK@gmail.com> --- With the kernel 4.20.8-2.gcc8092a-default the touchpad operation is acceptable. I did not quite understand what “Edge Scrolling” and “Two-Finger Scrolling” are in the touchpad settings - in both modes, scrolling works the same with one finger. Now I will test the work of the touchpad with the kernel 5.0.rc6-1.1.geb4b248-86_64 from "HEAD" repo. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c6 --- Comment #6 from Jack Patry <BEPCTAK@gmail.com> --- With the kernel 5.0.rc6-1.1.geb4b248-86_64 the touchpad operates same as with the kernel 4.20.8-2.gcc8092a-default. I realized the difference between the "Edge Scrolling" and "Two-Finger Scrolling" settings. These functions work, for example, in Firefox, but when scrolling with two fingers on an empty area of the desktop, the active window jumps several times, disappearing at the top of the screen and reappearing in the same place. Thus, with both the kernels you specify, the touchpad works in the same way. I continue to use the kernel 5.0.rc6-1.1.geb4b248-86_64 and test the touchpad. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c8 --- Comment #8 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803336 --> http://bugzilla.opensuse.org/attachment.cgi?id=803336&action=edit dmidecode (kernel 4.12.14-lp150.12.58-default) When the system uses kernel 4.12.14-lp150.12.58-default bug is presented. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c9 --- Comment #9 from Jack Patry <BEPCTAK@gmail.com> --- When the system uses kernel 4.12.14-lp150.12.58-default bug is presented. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c10 --- Comment #10 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803337 --> http://bugzilla.opensuse.org/attachment.cgi?id=803337&action=edit dmesg | elan (ELAN) (kernel 4.12.14-lp150.12.58-default) -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c11 --- Comment #11 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803339 --> http://bugzilla.opensuse.org/attachment.cgi?id=803339&action=edit dmesg | grep elan (ELAN) - (Kernel 5.0.9-2.g7bd8353-default) With kernel 5.0.9-2.g7bd8353-default all OK. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c13 --- Comment #13 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803688 --> http://bugzilla.opensuse.org/attachment.cgi?id=803688&action=edit dmidecode - Linux version 5.0.9-2.g7bd8353-default (geeko@buildhost) -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c14 --- Comment #14 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803689 --> http://bugzilla.opensuse.org/attachment.cgi?id=803689&action=edit dmesg - Linux version 5.0.9-2.g7bd8353-default (geeko@buildhost) -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c15 --- Comment #15 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803690 --> http://bugzilla.opensuse.org/attachment.cgi?id=803690&action=edit dmidecode - Linux version 4.12.14-lp150.12.58-default (geeko@buildhost) -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c16 --- Comment #16 from Jack Patry <BEPCTAK@gmail.com> --- Created attachment 803691 --> http://bugzilla.opensuse.org/attachment.cgi?id=803691&action=edit dmesg - Linux version 4.12.14-lp150.12.58-default (geeko@buildhost) -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c17 --- Comment #17 from Jack Patry <BEPCTAK@gmail.com> --- Dear Jiri Slaby, Excuse me, I tried to correct my mistakes. In attachments (see above) the full outputs of the dmidecode and dmesg for both kernel versions. The bug is confirmed in kernel 4.12.14-lp150.12.58-default. With kernel 5.0.9-2.g7bd8353-default the touchpad Elan 1200 does not freeze. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1123871 http://bugzilla.opensuse.org/show_bug.cgi?id=1123871#c18 Jack Patry <BEPCTAK@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|IN_PROGRESS |RESOLVED Resolution|--- |FIXED --- Comment #18 from Jack Patry <BEPCTAK@gmail.com> --- After the latest system updates and the installation of the new current kernel, the Elan1200 touchpad began to work normally. The error report has become irrelevant and may be closed. Thank you all. -- You are receiving this mail because: You are on the CC list for the bug.
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