[Bug 492690] New: Cannot print due to suspicious driver name
http://bugzilla.novell.com/show_bug.cgi?id=492690 Summary: Cannot print due to suspicious driver name Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: i586 OS/Version: Other Status: NEW Severity: Major Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: federico@novell.com QAContact: jsmeix@novell.com Found By: Development I plugged an HP Laserjet 1200 and went to the Printing capplet in the control center to add it. I clicked through all the defaults. When I tried to print from Evince, it spooled the data correctly but then the printing system said there was an error. Its "printing troubleshooter" came up with this: E [06/Apr/2009:19:14:51 -0500] PID 6647 (/usr/lib/cups/filter/CUPSToOmni) stopped with status 1! I [06/Apr/2009:19:14:51 -0500] Hint: Try setting the LogLevel to "debug" to find out more. E [06/Apr/2009:19:14:51 -0500] [Job 2] CUPSToOmni: Fatal error: unable to load "libHP_LaserJet_1200.so", g_module_error returns "libHP_LaserJet_1200.so: cannot open shared object file: No such file or directory" E [06/Apr/2009:19:14:51 -0500] [Job 2] CUPSToOmni: No pages printed! Is that libHP_LaserJet_1200.so really supposed to exist? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=492690
User federico@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c1
--- Comment #1 from Federico Mena Quintero
http://bugzilla.novell.com/show_bug.cgi?id=492690
User jsmeix@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c2
Johannes Meixner
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User federico@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c3
--- Comment #3 from Federico Mena Quintero
What exactly is "the Printing capplet in the control center"? Which "control center"? - i.e. which desktop system?
This is GNOME's control center, and system-config-printer.
For a HP Laserjet 1200 the Omni driver is a very poor choice. There are much better drivers avaialable for a true PostScript printer (prefer the HPLIP/hpijs driver or the original PPD from HP in the manufacturer-PPDs package).
Oh, yeah, I found it odd that the Omni driver got picked by default (previous versions of openSUSE would offer me Gutenprint or PostScript). Should I file a bug about this incorrect default? I don't think this is a problem in system-config-printer itself. After my initial attempt didn't work, I erased all print queues and used YaST's printer setup tool to configure a printer again. It also offered me only the Omni driver. By the way, I just tried to add the printer again from YaST. It offered me the Omni driver, so I clicked on "add driver", removed Omni, and added Gutenprint plus the normal PostSript driver. Eventually it said that PostScript was the recommended one; I chose that one and printing works now. It seems that we have two bugs, then? 1. Omni drivers are installed and used by default, even though you shouldn't use them. 2. "Good" drivers are not installed by default? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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User jsmeix@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c4
Johannes Meixner
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User federico@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c5
--- Comment #5 from Federico Mena Quintero
Perhaps the root cause is bug #464435 because I do not see a fix for in in the RPM changelog of ghostscript-omni which is instelled on my openSUSE 11.1 workstation. In contrast the ghostscript-omni RPM in head/factory/stable/whatever-it-is-called has this RPM changelog entry regarding bug #464435 ---------------------------------------------------------------------- - Fix Mannufacturer within PPD of omni (bnc#464435) - Add workaround vor bnc#429345 to make cups able to find omni libs ----------------------------------------------------------------------
If that fix is only in Factory, then I guess it needs to be submitted for openSUSE 11.1 as well.
Perhaps the root cause is that on your system insufficient printer driver packages were installed by default On my openSUSE 11.1 workstation I got by default installed: cups-drivers, hplip, gutenprint, and manufacturer-PPDs (ghostscript-omni was also installed). I don't know why on your system ghostscript-omni was instelled
My installation was done from the GNOME Live CD. I'll file a bug about this against the patterns. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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User federico@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c6
Federico Mena Quintero
http://bugzilla.novell.com/show_bug.cgi?id=492690 Bug 492690 depends on bug 494547, which changed state. Bug 494547 Summary: Useful printer drivers not installed by default http://bugzilla.novell.com/show_bug.cgi?id=494547 What |Old Value |New Value ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Status|NEEDINFO |RESOLVED Resolution| |FIXED -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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User vuntz@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c7
Vincent Untz
(In reply to comment #4)
---------------------------------------------------------------------- - Fix Mannufacturer within PPD of omni (bnc#464435) - Add workaround vor bnc#429345 to make cups able to find omni libs ----------------------------------------------------------------------
If that fix is only in Factory, then I guess it needs to be submitted for openSUSE 11.1 as well.
If yes, I guess the bug shouldn't be filed against GNOME ;-) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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User federico@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c8
Federico Mena Quintero
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User werner@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c10
Dr. Werner Fink
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User jsmeix@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c11
Johannes Meixner
If that fix is only in Factory, then I guess it needs to be submitted for openSUSE 11.1 as well.
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User werner@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c13
Dr. Werner Fink
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User federico@novell.com added comment
http://bugzilla.novell.com/show_bug.cgi?id=492690#c14
--- Comment #14 from Federico Mena Quintero
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