[Bug 492690] New: Cannot print due to suspicious driver name

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bugzilla_noreply＠novell.com

7 Apr 2009 7 Apr '09

00:18

http://bugzilla.novell.com/show_bug.cgi?id=492690 Summary: Cannot print due to suspicious driver name Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: i586 OS/Version: Other Status: NEW Severity: Major Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: federico@novell.com QAContact: jsmeix@novell.com Found By: Development I plugged an HP Laserjet 1200 and went to the Printing capplet in the control center to add it. I clicked through all the defaults. When I tried to print from Evince, it spooled the data correctly but then the printing system said there was an error. Its "printing troubleshooter" came up with this: E [06/Apr/2009:19:14:51 -0500] PID 6647 (/usr/lib/cups/filter/CUPSToOmni) stopped with status 1! I [06/Apr/2009:19:14:51 -0500] Hint: Try setting the LogLevel to "debug" to find out more. E [06/Apr/2009:19:14:51 -0500] [Job 2] CUPSToOmni: Fatal error: unable to load "libHP_LaserJet_1200.so", g_module_error returns "libHP_LaserJet_1200.so: cannot open shared object file: No such file or directory" E [06/Apr/2009:19:14:51 -0500] [Job 2] CUPSToOmni: No pages printed! Is that libHP_LaserJet_1200.so really supposed to exist? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

7 Apr 7 Apr

00:20

New subject: [Bug 492690] Cannot print due to suspicious driver name

http://bugzilla.novell.com/show_bug.cgi?id=492690 User federico@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c1 --- Comment #1 from Federico Mena Quintero 2009-04-06 18:20:00 MDT --- Created an attachment (id=284377) --> (http://bugzilla.novell.com/attachment.cgi?id=284377) Full output from the printing troubleshooter -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

06:28

New subject: [Bug 492690] Cannot print due to suspicious driver name

http://bugzilla.novell.com/show_bug.cgi?id=492690 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c2 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsmeix@novell.com Component|Printing |GNOME AssignedTo|jsmeix@novell.com |bnc-team-gnome@forge.provo. | |novell.com QAContact|jsmeix@novell.com |qa@suse.de --- Comment #2 from Johannes Meixner 2009-04-07 00:28:05 MDT --- What exactly is "the Printing capplet in the control center"? Which "control center"? - i.e. which desktop system? We have many printer setup tools: - YaST printer setup tool - KDE printer setup tool - Gnome printer setup tool - CUPS web frontend - for HP devices: HP's HPLIP driver setup tool "hp-setup" - anything else? Which printer setup tool are you talking about? Is there no meaningful window title or a "help" or "about" info in your printer setup tool? If you don't know which printer setup tool the desktop magic runs, provide a screenshot. For a HP Laserjet 1200 the Omni driver is a very poor choice. There are much better drivers avaialable for a true PostScript printer (prefer the HPLIP/hpijs driver or the original PPD from HP in the manufacturer-PPDs package). I assume it is the Gnome printer setup tool "system-config-printer" which belongs to the component "Gnome" which fails to select a driver which is known to work well for the HP Laserjet 1200. Regarding the Omni driver, see bug #464435 and bug #429345 and in general see http://openprinting.org/show_driver.cgi?driver=omni ----------------------------------------------------------------- IBM is not maintaining any more the Omni printer driver .. We do not recommend to use Omni .. also do not develop on or maintain the project. ----------------------------------------------------------------- Regarding "When I tried to print from Evince": Does is only fail when printing from Evince? If yes, the root cause is probably an issue in Evince (e.g. bad PostScript output from Evince). Evince also belongs to the component "Gnome". -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

19:51

New subject: [Bug 492690] Cannot print due to suspicious driver name

http://bugzilla.novell.com/show_bug.cgi?id=492690 User federico@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c3 --- Comment #3 from Federico Mena Quintero 2009-04-07 13:51:38 MDT --- (In reply to comment #2)

...

What exactly is "the Printing capplet in the control center"? Which "control center"? - i.e. which desktop system?

This is GNOME's control center, and system-config-printer.

...

For a HP Laserjet 1200 the Omni driver is a very poor choice. There are much better drivers avaialable for a true PostScript printer (prefer the HPLIP/hpijs driver or the original PPD from HP in the manufacturer-PPDs package).

Oh, yeah, I found it odd that the Omni driver got picked by default (previous versions of openSUSE would offer me Gutenprint or PostScript). Should I file a bug about this incorrect default? I don't think this is a problem in system-config-printer itself. After my initial attempt didn't work, I erased all print queues and used YaST's printer setup tool to configure a printer again. It also offered me only the Omni driver. By the way, I just tried to add the printer again from YaST. It offered me the Omni driver, so I clicked on "add driver", removed Omni, and added Gutenprint plus the normal PostSript driver. Eventually it said that PostScript was the recommended one; I chose that one and printing works now. It seems that we have two bugs, then? 1. Omni drivers are installed and used by default, even though you shouldn't use them. 2. "Good" drivers are not installed by default? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

8 Apr 8 Apr

08:26

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c4 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Cannot print due to |Cannot print due to |suspicious driver name |insufficient printer driver | |packages --- Comment #4 from Johannes Meixner 2009-04-08 02:26:15 MDT --- Perhaps the root cause is bug #464435 because I do not see a fix for in in the RPM changelog of ghostscript-omni which is instelled on my openSUSE 11.1 workstation. In contrast the ghostscript-omni RPM in head/factory/stable/whatever-it-is-called has this RPM changelog entry regarding bug #464435 ---------------------------------------------------------------------- - Fix Mannufacturer within PPD of omni (bnc#464435) - Add workaround vor bnc#429345 to make cups able to find omni libs ---------------------------------------------------------------------- If the root cause is bug #464435 this one is a duplicate. Perhaps the root cause is that on your system insufficient printer driver packages were installed by default On my openSUSE 11.1 workstation I got by default installed: cups-drivers, hplip, gutenprint, and manufacturer-PPDs (ghostscript-omni was also installed). I don't know why on your system ghostscript-omni was instelled (no other package requires ghostscript-omni) but the really useful printer driver packages were not installed. If you did not un-select packages or patterns which were selected to be installed by default (e.g. a printing pattern), the bug belongs to the component "Patterns". -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14 Apr 14 Apr

01:08

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User federico@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c5 --- Comment #5 from Federico Mena Quintero 2009-04-13 19:08:45 MDT --- (In reply to comment #4)

...

Perhaps the root cause is bug #464435 because I do not see a fix for in in the RPM changelog of ghostscript-omni which is instelled on my openSUSE 11.1 workstation. In contrast the ghostscript-omni RPM in head/factory/stable/whatever-it-is-called has this RPM changelog entry regarding bug #464435 ---------------------------------------------------------------------- - Fix Mannufacturer within PPD of omni (bnc#464435) - Add workaround vor bnc#429345 to make cups able to find omni libs ----------------------------------------------------------------------

If that fix is only in Factory, then I guess it needs to be submitted for openSUSE 11.1 as well.

...

Perhaps the root cause is that on your system insufficient printer driver packages were installed by default On my openSUSE 11.1 workstation I got by default installed: cups-drivers, hplip, gutenprint, and manufacturer-PPDs (ghostscript-omni was also installed). I don't know why on your system ghostscript-omni was instelled

My installation was done from the GNOME Live CD. I'll file a bug about this against the patterns. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

01:11

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User federico@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c6 Federico Mena Quintero changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |494547 --- Comment #6 from Federico Mena Quintero 2009-04-13 19:11:44 MDT --- Done, see bug #494547 for the problem with the installation patterns. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

17 Apr 17 Apr

08:18

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 Bug 492690 depends on bug 494547, which changed state. Bug 494547 Summary: Useful printer drivers not installed by default http://bugzilla.novell.com/show_bug.cgi?id=494547 What |Old Value |New Value ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Status|NEEDINFO |RESOLVED Resolution| |FIXED -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

28 Apr 28 Apr

16:13

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User vuntz@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c7 Vincent Untz changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |vuntz@novell.com --- Comment #7 from Vincent Untz 2009-04-28 10:13:09 MDT --- Federico: so, hrm, are you keeping the bug open only for: (In reply to comment #5)

...

(In reply to comment #4)

...
---------------------------------------------------------------------- - Fix Mannufacturer within PPD of omni (bnc#464435) - Add workaround vor bnc#429345 to make cups able to find omni libs ----------------------------------------------------------------------

If that fix is only in Factory, then I guess it needs to be submitted for openSUSE 11.1 as well.

If yes, I guess the bug shouldn't be filed against GNOME ;-) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

23:36

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User federico@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c8 Federico Mena Quintero changed: What |Removed |Added ---------------------------------------------------------------------------- Component|GNOME |Printing AssignedTo|bnc-team-gnome@forge.provo. |jsmeix@novell.com |novell.com | QAContact|qa@suse.de |jsmeix@novell.com --- Comment #8 from Federico Mena Quintero 2009-04-28 17:36:58 MDT --- Oh, yeah - reassigning to the Printing component. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

7 May 7 May

15:50

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User werner@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c10 Dr. Werner Fink changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jsmeix@novell.com --- Comment #10 from Dr. Werner Fink 2009-05-07 09:50:20 MDT --- Why I've got this bug? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

17:21

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c11 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jsmeix@novell.com | --- Comment #11 from Johannes Meixner 2009-05-07 11:21:34 MDT --- Because of comment #5 regarding the fix in ghostscript-omni ---------------------------------------------------------------------- - Fix Mannufacturer within PPD of omni (bnc#464435) - Add workaround vor bnc#429345 to make cups able to find omni libs ---------------------------------------------------------------------- where Federico Mena Quintero asked:

...

If that fix is only in Factory, then I guess it needs to be submitted for openSUSE 11.1 as well.

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bugzilla_noreply＠novell.com

8 May 8 May

15:59

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User werner@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c13 Dr. Werner Fink changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #13 from Dr. Werner Fink 2009-05-08 09:59:50 MDT --- IMHO it is not important as normally Omni is outdated for this type of printer. Just do not use it. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

15 May 15 May

23:51

New subject: [Bug 492690] Cannot print due to insufficient printer driver packages

http://bugzilla.novell.com/show_bug.cgi?id=492690 User federico@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=492690#c14 --- Comment #14 from Federico Mena Quintero 2009-05-15 17:51:58 MDT --- Users don't know that Omni is outdated and that they shouldn't use it. We should not be installing it by default (or even keeping it in the build at all) if it's not meant to be used. Otherwise, users get a broken system as soon as they install. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 492690] New: Cannot print due to suspicious driver name

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