Mailinglist Archive: opensuse (1355 mails)

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Re: [opensuse] Re: [opensuse-support] expected behavior, or not?
On 05/30/2018 05:02 AM, John Andersen wrote:
On 05/29/2018 11:09 AM, cagsm wrote:

Forums is for webtards ;p and bugreport
is for proper precise reporting with already distilled details.

Unfair, and rather insulting.

New users can post in a forum, and some one or two people can take them
in hand and lead them to a solution or maybe @mention someone else known to
be knowledgeable on the subject at hand and thereby call their attention to
the thread.

But the rest of the forum can just stay away from that thread, and never
have it filling their mailbox weeks or months after it has wandered off
track.

Bug reports are where you go once you are sure the problem is real,
after talking to other, on a list or a forum.




Yes I totally agree. And I might also mention this. Sometimes forums and/or lists such as this help a user get a temporary fix to a problem working while waiting for the bug report to run its course and have the real fix implemented. I have had the experience in which I needed to get something working NOW, and I put in a bug report to get it going, but then the list or forum gave me an idea that would help me work around the problem until the bug fix was in. That way I was able to continue working, then once the fix was completed and tested, I switched what I was doing away from the temporary solution to the fixed problem.

In such a case the list helped me continue working, so that I didn't have to wait for however long for a developer to be able to allocate time and work on the problem. I am not being critical of the developers - they do a great job. But sometimes there is too much work for them to do, and they can't get to your problem right away. I am rarely in a position where I can sit, wait, and put productivity on hold for a week or 2 while the problem is being fixed. I usually need to find some alternate solution until the problem is fixed, or I won't be able to get some critical task completed. This list has been instrumental in helping me keep productivity going.


--
George
Box: 42.3 | KDE Plasma 5.8 | AMD Phenom IIX4 | 64 | 32GB
Laptop #1: 42.3 | KDE Plasma 5.8 | AMD FX 7TH GEN | 64 | 32GB
Laptop #2: 42.3 | KDE Plasma 5.8 | Core i5 | 64 | 8GB

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