Mailinglist Archive: opensuse (1355 mails)

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Re: [opensuse] Mailinglist changes going forward

On 12/06/18 01:19, Simon Becherer wrote:

i read the most of this mailing-list "changes going forward".
but still, i have no idea where to asked my questions, maybe my english
is to bad, maybe there where no clear enough explanation i understand, maybe
i have not 100% read this.

could anybody make this clear for me, i do not like to waste other peoples
time and i am willing to try to use the correct mailing-list:

lets make some example's:

(some real problems at the moment:)

question: a (this) package has a problem:
-- i asked this on this list what to do. because no answer, so maybe wrong
but i do not know. meanwhile i have contacted upstream and packer and
got responds from both, so i think problem will be in future fixed.
but, where to asked if i do something wrong with installation or if
it IS a package problem? - here I found by myself out it IS not a local
problem, its a package problem.,
but after receive infos from packer, its not a package but a upstream
but often i do NOT find this out by myself so, where to ask?

Once you are reasonably sure in this case that its not a local problem
the best approach is to contact the openSUSE maintainer through bugzilla
they can then determine if its an openSUSE or upstream issue, then if
your happy to you can create an upstream bug report if not its the
maintainers job to do it.

2) question "how did virt-manager shut down guests if the host will be
shut down, will it kill the guests, or will it send the power-down
event (and of course if the os in guest reacts) go down normal and if
it is like this where could i set the waiting time before killing guest
(if need to long to shut down guest os normal)
and if it normally kills, how to write a script if host kills guests when
and stop shutdown, send power down to guest, wait some time, and continue
with host shutdown????? (because i think at my local installation time
is to short or i reconfigured something it will only kill)

here you could as opensuse-support@o.o or try the virt-manager mailing
list or irc channel (I found both in 2 seconds on there home page). That
is because this is mostly a question about how an upstream project works.

3) after a update tumbleweed "dup" something will not work as before,
question: is this known, (because i am not able to debug some stuff by
i am only user) should i provide more info, and IF, how do i provide more
SOMETIMES i am not able to bring such problems to a POINT to "name" it in
therms of
a seach sting for the problem to use search engines.
telling me: search in bugzilla will therefore not help me.

have your best shot at searching bugzilla quickly, if you find nothing
its not a problem, report the issue against the broken package as you
type the bug title bugzilla will give you hints towards what could be
another similar issue. If you don't see anything there then create the
issue. Should the issue be a duplicate it takes 5 seconds for the
maintainer to mark it as such and you haven't wasted anyones time.

i feel for me all 3 questions are support questions, because I need
"support@" to
go further. but the third should maybe go to tumbleweed="factory@" or are this
all general questions and should be asked (at "opensuse@"

Rather then looking at it as you need help / support for all these
issues, instead consider that in the case of 1 and 3, something is
likely broken and its probably not your fault as such its likely a bug
and therefore the bugtracker is the best place for it. If a bug is in
an openSUSE distribution you can always report it in our bugtracker,
part of the maintainers job is to work out if bug reports should be in
our bugtracker or someone elses. If your almost certain that the bug is
an upstream (gnome / firefox etc) bug not caused by openSUSE you can
also choose to raise the bug with them but no one should get grumpy at
you for raising a bug in openSUSE.

#2 is much more you looking for help, so opensuse-support@ would be the
correct place within the openSUSE project to get support but given you
have a specific virt-manager issue you might also want to look for help
there. Similar principle if you need help configuring / setting up any
other thing.

The factory@ mailing list is designed for discussing general openSUSE
development so in most cases unless you are talking about adding a new
package or removing a no longer working package issues that only effect
a single package.

For now the project is saying the official place to ask your support
questions is opensuse-support@, but as has been said we've said nothing
about the future of the opensuse@ list, so no one is going to get grumpy
or tell you otherwise if you continue to use it for discussing whatever
things you have been discussing over the last years (personally I only
rejoined this list when I became a member of the board, I was subscribed
several years ago but didn't have time for its traffic and was happy
helping with support on irc).

it would be very fine, if this would be made clear for me.
and maybe write what group of questions (with examples) should go to what

... writing "support" questions should go to support@ is not helpful, because
software-hardware-questions need in some way some support (in (my) german
to fix.



I hope that answer helps to clarify things for you
Cheers, the other Simon


Simon Lees (Simotek)

Emergency Update Team
SUSE Linux Adelaide Australia, UTC+10:30
GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B

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