Mailinglist Archive: opensuse (2912 mails)

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Re: [SLE] SuSE support
  • From: josephine@xxxxxxxxxx
  • Date: Sat, 5 Feb 2005 18:43:47 +0100 (CET)
  • Message-id: <32878.82.82.172.73.1107625427.squirrel@xxxxxxxxxxxxxxx>
> On Fri, 2005-01-14 at 16:08 -0500, James Knott wrote:

> Well, if someone's going to "go there," I'll point out (as of the last
> time I called) that Microsoft charges $100 per support call for "home"
> products, and $200 per call for "business" products. This is over and
> above the cost of having a legally-licensed product. (OP is correct:
> with an OEM license, you can't even make the call. Also, at my company's
> size, the license is almost free; my point is only that support isn't
> included in the purchase price.) Over the years, I've called 4 times.
> They've solved my problem 2 out of those 4 times. In all 4 cases, they
> were as "professional" as I would have expected. YMMV.
>

Lucky you. I get charged 390euros+vat by Microsoft for windows 2k server
support per question, not hour.

Josephine

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