Re: [SLE] Re: ntp drift file error..
user86
On Tuesday 06 April 2004 21:49, Phil Mocek wrote:
It's disappointing that this bug was reported on a SuSE mailing list at least four months ago and they have not fixed it.
Have they even published the fact that this bug exists? How can I search their bug tracking database?
Actually, they have mentioned something on their site about this at: http://portal.suse.com/sdb/en/2004/02/pohletz_xntp_drift.html
Hi Phil, Your post raised several issues: These are my personal opinions based on reading the list and other available info: o SuSE bug tracking is "private" and not accessible to general users. Reason. They were getting too much spam and most "reported" bugs had to little info for them to reproduce them and thus staff wasted time chasing their tails... o You said, "bug was reported on a SuSE mailing list" and not fixed" Comment: Some of SuSE people read the list from time to time, but this is not the formal way to report feed back to SuSE. That is: http://www.suse.de/cgi-bin/feedback.cgi o Searchable: I have had good luck searching the Archieves with google. Others like: http://marc.theaimsgroup.com/ o Posting "solutions". SuSE trys to post solutions in their "support data base", like they did with: http://portal.suse.com/sdb/en/2004/02/pohletz_xntp_drift.html I don't doubt that they would appreciate technical people who are so inclined to submit "sdb" solutions, folloing their format. Given the above, what many of us do is keep a file of "problems" and their solutions. Others contribute to Togan's FAQ. And others have gotten the passwords so they can contribute to SuSE bug tracking list. Hang out a while and all will be revealed. In the meantime the Support Data Base, along with Togan, google and marc are your friends. Hope this helps, -- If we weren't all crazy , we *would* go insane. Buffett -- __________________________________________________________________ Introducing the New Netscape Internet Service. Only $9.95 a month -- Sign up today at http://isp.netscape.com/register Netscape. Just the Net You Need. New! Netscape Toolbar for Internet Explorer Search from anywhere on the Web and block those annoying pop-ups. Download now at http://channels.netscape.com/ns/search/install.jsp
* GarUlbricht7@netscape.net;
o Posting "solutions". SuSE trys to post solutions in their "support data base", like they did with: http://portal.suse.com/sdb/en/2004/02/pohletz_xntp_drift.html
I don't doubt that they would appreciate technical people who are so inclined to submit "sdb" solutions, folloing their format.
Given the above, what many of us do is keep a file of "problems" and their solutions. Others contribute to Togan's FAQ.
http://susefaq.sourceforge.net is the addrees
In the meantime the Support Data Base, along with Togan, google and marc are your friends.
The policy I use for the SuSEFAQ is 1) if it is already in the Support database then I do not include it unless the solution is different 2) I normally update when I have a clear contribution. That is here is the question and here is the answer. When people point out relevant messages for me, I should say I am not highly motivated. Just a simple text is good for me to format it. 3) It should be also clear that the suggested solution will not affect other applications or break SuSE's configuration utilities Yet helping me for the susefaq is actually helping the SuSE Linux users -- Togan Muftuoglu | Unofficial SuSE FAQ Maintainer | Please reply to the list; http://susefaq.sf.net | Please don't put me in TO/CC. Nisi defectum, haud refiecendum
The Wednesday 2004-04-07 at 02:39 -0400, GarUlbricht7@netscape.net wrote:
o You said, "bug was reported on a SuSE mailing list" and not fixed" Comment: Some of SuSE people read the list from time to time, but this is not the formal way to report feed back to SuSE. That is: http://www.suse.de/cgi-bin/feedback.cgi
Unfortunately, they no longer have a email address for reporting, and that makes it more difficult for some people, like me, to report. There are methods to filter spam, like the one they use at "support" (it searches for a valid registration code), or a pgp key, that would allow us to submit feedback to feedback easily. And of course, they really should monitor the list; not SuSE employees on their free time, but on their paid time. I'm sure they would get heaps of good feedback from it.
Given the above, what many of us do is keep a file of "problems" and their solutions.
Exactly.
Others contribute to Togan's FAQ. And others have gotten the passwords so they can contribute to SuSE bug tracking list.
I had no idea such a thing existed... :-? :-O Do they keep it secret? I know of some bugs that passed from version to version, and some that were never solved, nor explained -- even if reported through the proper channels. :-/ -- Cheers, Carlos Robinson
"Carlos E. R."
There are methods to filter spam, like the one they use at "support" (it searches for a valid registration code), or a pgp key, that would allow us to submit feedback to feedback easily.
Believe me, we evaluated a lot of different ways as to how we could possibly still allow mail but they all were insufficient to keep out the spam. Before we started using the web form, even basic information like the Version of SUSE Linux used or the name of the package was missing. This means extra work for us because now we have to ask for the information before we can process the report. The use of a web form has improved the information significantly and thus made our work a lot easier. Philipp
The Thursday 2004-04-08 at 00:51 +0200, Philipp Thomas wrote:
There are methods to filter spam, like the one they use at "support" (it searches for a valid registration code), or a pgp key, that would allow us to submit feedback to feedback easily.
Believe me, we evaluated a lot of different ways as to how we could possibly still allow mail but they all were insufficient to keep out the spam.
But a registration key... wouldn't it be enough? It works for "support", I think.
Before we started using the web form, even basic information like the Version of SUSE Linux used or the name of the package was missing. This means extra work for us because now we have to ask for the information before we can process the report. The use of a web form has improved the information significantly and thus made our work a lot easier.
True, I forgot about that. Then, what about Yast creating a form, like the one it does for support? If the form is created trough Yast it can collect a lot of system info, and also, it can add a checksum used for filtering. -- Cheers, Carlos Robinson
"Carlos E. R."
But a registration key... wouldn't it be enough? It works for "support", I think.
For instance those that use the ftp version don't have a registration key and feedback should be open for anyone, including those that got SUSE Linux from one of the computer mags. While those people don't get any support, they must be able to give feedback of any kind. The only remotely possible way would be an automatically generated key with limited lifetime, like the subscribe/unsubscribe confirmation. But as I told you, email feedback definitely tends to lack even the basic information. Even with the web form that asks for basic info, you'd be amazed how many mails are basically useless and thus require a lot of inquiries
If the form is created trough Yast it can collect a lot of system info, and also, it can add a checksum used for filtering.
Not that bad. I'll discuss your idea when I'm back at work next week. But even if it's accepted, it'd only get a very low priority, so don't expect anything happening fast. Philipp
The Thursday 2004-04-08 at 22:59 +0200, Philipp Thomas wrote:
But a registration key... wouldn't it be enough? It works for "support", I think.
For instance those that use the ftp version don't have a registration key and feedback should be open for anyone, including those that got SUSE Linux from one of the computer mags. While those people don't get any support, they must be able to give feedback of any kind.
Mmmm, you are right... they would be forced to use the web form.
If the form is created trough Yast it can collect a lot of system info, and also, it can add a checksum used for filtering.
Not that bad. I'll discuss your idea when I'm back at work next week. But even if it's accepted, it'd only get a very low priority, so don't expect anything happening fast.
Fair enough! :-) -- Cheers, Carlos Robinson
participants (4)
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Carlos E. R. -
GarUlbricht7＠netscape.net -
Philipp Thomas -
Togan Muftuoglu