The Thursday 2004-04-08 at 00:51 +0200, Philipp Thomas wrote:
There are methods to filter spam, like the one they use at "support" (it searches for a valid registration code), or a pgp key, that would allow us to submit feedback to feedback easily.
Believe me, we evaluated a lot of different ways as to how we could possibly still allow mail but they all were insufficient to keep out the spam.
But a registration key... wouldn't it be enough? It works for "support", I think.
Before we started using the web form, even basic information like the Version of SUSE Linux used or the name of the package was missing. This means extra work for us because now we have to ask for the information before we can process the report. The use of a web form has improved the information significantly and thus made our work a lot easier.
True, I forgot about that. Then, what about Yast creating a form, like the one it does for support? If the form is created trough Yast it can collect a lot of system info, and also, it can add a checksum used for filtering. -- Cheers, Carlos Robinson