Hi, I filed my first bugreport (no swedish keyboard after install) to SuSE in this week. I got a standard reply that basicly said that they have recived my report. But I have not heard anything after that. I used to use RedHat Linux and when I filed a bug report to redhat i usualy got several email messages about the status of the report. It feels like my bugreport has landed in a black hole. Or is it standard behaviour for bugreports? //henrik -- Henrik Karlsson | www.henriks.org Studying Automation Engineering | ICQ: UIN 2785561 at Chalmers University of Technology | +46-707-99 50 31 "Coughlin's law - anything else is always something better."
Hi, Am Samstag, 22. November 2003 15:21 schrieb Henrik Karlsson:
I filed my first bugreport (no swedish keyboard after install) to SuSE in this week. I got a standard reply that basicly said that they have recived my report. But I have not heard anything after that. I used to use RedHat Linux and when I filed a bug report to redhat i usualy got several email messages about the status of the report.
It feels like my bugreport has landed in a black hole. Or is it standard behaviour for bugreports?
I don't know too much about RedHat, so some of what I'm going to explain might be wrong (on the RedHat side): RedHat does give public access to their bugzilla (bug tracking system). SUSE does use bugzilla too but does not grant public access. Insted the feedback interface on http://suse.com/feedback is used to gather technical feedback. This feedback is processed by a team of people who go through it and qualify the incoming stuff (decide where to put it). This is not only technical feedback. Qualified bug reports will then be entered into our bugzilla system. The disadvantage to you is that it seems (often, not always) as a black hole as you put it. The advantage on the other side is that our bugzilla won't be swamped with unuseful (unqualified) reports. In the end this ensures that our developers are spending more time with reports that are helping towords making the distribution better. See also http://portal.suse.com/sdb/en/2001/10/bugreport.html Greetings from Bremen hartmut
On Saturday 22 November 2003 9:10 am, Hartmut Meyer wrote:
Am Samstag, 22. November 2003 15:21 schrieb Henrik Karlsson: The disadvantage to you is that it seems (often, not always) as a black hole as you put it. The advantage on the other side is that our bugzilla won't be swamped with unuseful (unqualified) reports. In the end this ensures that our developers are spending more time with reports that are helping towords making the distribution better.
See also
http://portal.suse.com/sdb/en/2001/10/bugreport.html
Greetings from Bremen hartmut
Any chance that there is a list of feedbacks that have been accepted, fixed, reviewed, /dev/null'd, etc? Per version would be good. Even if the buglist is for the previous version we'd see that our efforts are doing some good. Thanks, Stan
Hi, Am Samstag, 22. November 2003 18:23 schrieb Stan Glasoe:
Any chance that there is a list of feedbacks that have been accepted, fixed, reviewed, /dev/null'd, etc? Per version would be good. Even if the buglist is for the previous version we'd see that our efforts are doing some good.
For all I know: such a list does not exist. Greetings from Bremen hartmut
Stan Glasoe
Any chance that there is a list of feedbacks that have been accepted, fixed, reviewed, /dev/null'd, etc? Per version would be good. Even if the buglist is for the previous version we'd see that our efforts are doing some good.
Such a list does not exist. But normally you get an answer if the mail is a valid bug report. In case it's more a support issue, you either get a few hints or a pointer to our support. But you have to keep in mind that there is only a limited number of people processing feedback so sometimes the backlog is up to three weeks, so you should wait at least two weeks before inquiring again. Philipp
The Saturday 2003-11-22 at 16:10 +0100, Hartmut Meyer wrote:
The disadvantage to you is that it seems (often, not always) as a black hole as you put it. The advantage on the other side is that our bugzilla won't be swamped with unuseful (unqualified) reports. In the end this ensures that our developers are spending more time with reports that are helping towords making the distribution better.
There is a very, very old saying, more or less like: "The wife of Caesar must not only be honest, but also must seem to be so" (freely translated). It would be on the public relations interest to give feedback to feedback, IMO. -- Cheers, Carlos Robinson
Hi, Am Dienstag, 25. November 2003 11:04 schrieb Carlos E. R.:
The Saturday 2003-11-22 at 16:10 +0100, Hartmut Meyer wrote:
The disadvantage to you is that it seems (often, not always) as a black hole as you put it. The advantage on the other side is that our bugzilla won't be swamped with unuseful (unqualified) reports. In the end this ensures that our developers are spending more time with reports that are helping towords making the distribution better.
There is a very, very old saying, more or less like: "The wife of Caesar must not only be honest, but also must seem to be so" (freely translated).
It would be on the public relations interest to give feedback to feedback, IMO.
Agreed. No doubt. Only we're lacking the resources this would take ... Greetings from Bremen hartmut
The Tuesday 2003-11-25 at 21:29 +0100, Hartmut Meyer wrote:
There is a very, very old saying, more or less like: "The wife of Caesar must not only be honest, but also must seem to be so" (freely translated).
It would be on the public relations interest to give feedback to feedback, IMO.
Agreed. No doubt.
Only we're lacking the resources this would take ...
I understand. However... well, you also understand :-) -- Cheers, Carlos Robinson
participants (5)
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Carlos E. R. -
Hartmut Meyer -
Henrik Karlsson -
Philipp Thomas -
Stan Glasoe