Hi, Am Samstag, 22. November 2003 15:21 schrieb Henrik Karlsson:
I filed my first bugreport (no swedish keyboard after install) to SuSE in this week. I got a standard reply that basicly said that they have recived my report. But I have not heard anything after that. I used to use RedHat Linux and when I filed a bug report to redhat i usualy got several email messages about the status of the report.
It feels like my bugreport has landed in a black hole. Or is it standard behaviour for bugreports?
I don't know too much about RedHat, so some of what I'm going to explain might be wrong (on the RedHat side): RedHat does give public access to their bugzilla (bug tracking system). SUSE does use bugzilla too but does not grant public access. Insted the feedback interface on http://suse.com/feedback is used to gather technical feedback. This feedback is processed by a team of people who go through it and qualify the incoming stuff (decide where to put it). This is not only technical feedback. Qualified bug reports will then be entered into our bugzilla system. The disadvantage to you is that it seems (often, not always) as a black hole as you put it. The advantage on the other side is that our bugzilla won't be swamped with unuseful (unqualified) reports. In the end this ensures that our developers are spending more time with reports that are helping towords making the distribution better. See also http://portal.suse.com/sdb/en/2001/10/bugreport.html Greetings from Bremen hartmut