26 Feb
2003
26 Feb
'03
21:37
----- Original Message -----
From: "Eric"
I guess I like SuSE so much is because I rarely contact vedors for support. I usually just read the manual or spend hours educating myself on the matter. ;)
I had a major problem getting started with Linux, and tried to get help from SUSE. In their defense, they were replying daily and were trying to help. The problem was that it took 24 hours to get a response, and I had a 10 minute procedure to try. When I sent the results back, it would be 24 hours before I heard back. I posted the problem here and had a fix about 2 hours later. I like the SUSE release, but I would not be buying it for the support services.