So good luck. As I mentioned, Netraverse support is *really* bad.
As for their support, I think it is the best of any company I have ever had to deal with. They are:
1) Responsive (usually within the same day) 2) Hard working (I've given them some really tough problems) 3) Usually give good results. 4) And they FOLLOW-UP asking you what you thought of their support service.
I don't know of anyone who does (4) and it shows me that they are interested.
The problem with Netraverse support is, that the support method you described is the only support they offer. They do answer snappy, but they not where to answer 24h day. When I have a problem, I want to look for the answer then and have it sorted right away, not in the next morning or after lunch.
As for VMware, I would prefer to run it as I think it is a cleaner way to do things. However, I installed the 30 days trial last week and found it to be waaay too slow to work with. I never could get a double mouse-click to work and instead had to RMB click and then use the OPEN from the dialog popup. Also, just clicking on a button didn't seem to work right, and if you clicked on a button, it would depress but not release until you moved the mouse again. I found it totally unworkable and deleted it (and reported all this to VMWare in their followup of the evaluation)
Yas, vmware is extremely slow, but this Express version is suppose to be a lot faster due to limited functionality (does not run Win NT/2000). It's a shame it's not available for a test run. All in all, ones you have managed to get either up and running: - win4lin is really fast, but cannot run graphical DOS apps nor can you install Netware client (no, the MS one that doesn't work properly with record lockings etc.) - vmware (workstation) works fine with DOS graphics and Netware client, but you need a super computer to do that Oh well, you can't have it all, can you? --jq