On 07/09/2012 11:07 AM, James Knott wrote:
A few years ago, I was setting up a business customer on Bell ADSL. I was connecting a commercial grade router directly to the ADSL modem. The "support" person refused to do anything until I clicked on the Start button. He could not understand that routers do not have one and don't run Windows either. He also refused to escalate.
They don't employ "techies" for tech support. They hire Joe Blows off the street, sit them in front of a computer and tell them to ask the questions on the screen and type in your answers. That's all they know. If the information you give doesn't match the possible answers on the screen they have no idea what to do next. In your case te screen said to click on the "Start" button. You didn't have one so he couldn't get to the next screen to ask the next question. If they "escalate" the call to someone that *MIGHT* know something they get gigged. Thats the last thing they want to do. -- A veteran is someone who, at one point in their life, wrote a blank check made payable to ‘The United States of America’ for any amount, up to and including their life. _ _... ..._ _ _._ ._ ..... ._.. ... .._ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org