On Fri, Sep 4, 2009 at 10:06 PM, Jim Henderson
I think perhaps this is part of the issue - it was easier in KDE3 than it is this way, which is more complicated (ie, takes more steps). From a feedback standpoint, that seems a reasonable issue to raise to me.
I think that is reasonable -- but users should also be prepared to say "I will live with an extra step or two on some things, to make room for new features EVEN IF they are features I myself do not personally value"
I've heard similar feedback about Novell's iManager management tool - the old way was faster than the new way, so people kept using the old tool and not getting the benefits (like being supported) of using the new tool because the new tool was more complex than was necessary.
iManager both sucks and rocks -- it is more difficult to do a host of things than it was in ConsoleOne -- but then it is much more easily extensible and portable, and therefore much better than ConsoleOne in some regards. Trade-Offs. I do not think that the people who designed iManager were necessarily wrong to adopt the trade-offs that they did. I do suspect that Novell folk have a history of working a bit in a vaccuum -- of having really cool technology but not really listening to a wide range of customer feedback. They historically have listened primarily to their own tech leadership and to feedback from the very largest (and therefore heavily favored) customers without putting it all into a broader perspective. I do think they are improving in that respect (though still too slowly).
Not a direct analogue to this situation, but it seems that if this feedback were taken back to development as something to look at (ie, "how can we make it easier to do this task"), it seems like that might meet Bob's expectations.
and it would be good for the customer to hear "they get that it is less efficient. They will look into it to see whether they can address it in future releases, but for now at least I can do the thing I wanted to be able to do" The whining bitchy carpy tone here, where folks yell at each other and call names -- is really really exhausting and ... well just leave it at exhausting. Nobody involved with SUSE/Novell is either totally evil or totally good -- and no single feature or lack thereof is total proof of total failure/success. Gees ... -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org