On Fri, 04 Sep 2009 22:43:14 -0400, Bob S wrote:
I wish you would stop using that word "whine". It is very offensive to tell someone they are "whining" when all they really want is a viable explanation. You seem to think that any question asked or explanation requested is a "whine". Not so. I don't believe that you are a native English speaker and maybe therein lies the problem.
Well said. It would be good if instead of focusing on the people, we focused on the issues. When the discussion breaks down into classification of people and their behaviour, useful discussion stops and we end up not solving the problems. Sven (et al), it doesn't really help to approach something like this from a "you get it for free so stop complaining". The people participating here on both sides of the discussion have a common goal - to make things better. Dismissing user complaints tells the users they're not important. Since one of the KDE project team's goals seems to be to maintain KDE's position in the openSUSE user community as the "preferred" desktop, it seems counterintuitive to me to dismiss the user community's input, instead attacking the people (or being perceived to be attacking - from a PR standpoint, they're one and the same) who are trying to help you turn out a better product. I could facetiously say that this helps the openSUSE GNOME userbase (as it might cause people to move to using GNOME instead), but in reality it doesn't help openSUSE. Customer feedback is important, and even if that feedback is poorly phrased, it seems to me (as someone who deals with customer service issues on a very regular basis - and almost *always* customers who are upset about something) that the users want to be heard, and they don't feel that that is happening. So while I think it's incumbent on everyone to calm down and discuss the issues rationally and not make it personal, I think it's probably even more important that the developers recognize that when someone raises an issue about something that didn't work the way they expected, they've at least taken the time to provide the feedback to you. That says something about the community's dedication to KDE - if they didn't provide feedback, that would be a bad thing. So let's take the feedback given as first and foremost being offered to make things *better* and go from there. It's very possible to be passionate without making it personal. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org