Hello all, has anyone been successful getting installation support from Novell (cannot be done from the SuSE site according to the support page). I have been able to register but when I try to use their eService to send a request for email support a new page asks me for a CID, something I don't have as I'm after free installation support. Has anybody been able to get installation support from Novell for 10.0, and if so how is it done. Thanks
Novell SuSE Support appears to be a bad joke on those who bought the product. I registered but was unable to get the CID. I called their support number, only one person works there from what I can tell. She promised to fix my registration a month ago and so far, nothing. No support. Oh, they, if, only provide installation support. Hours are noon to 5 PM or something like that, rediculous. Be nice if someone from Novell would step up the plate here and let everyone know what is going on. My $60 for buying the retail issue so I could acces support was basically wasted.