On Tue, 2005-04-26 at 17:14 +0200, Hans du Plooy wrote:
On Tue, 2005-04-26 at 10:10 -0400, Ken Schneider wrote:
Unfortunately the 64k line turns out to be not as reliable as it should (due to the telco, I suspect), but as it's a 24month contract, not much we can do.
Sure you can, keep complaining and threaten to go else where if they don't provide the service they promised. I'm sure they promised something better then 70% uptime.
Actually I can't. The problem is not with the ISP - they're fanatastic - but with the phone company, who sucks but happens to be the only one here.
The last place I worked at, before I retired, I was also the network admin. When I started to have problems with a dedicated line I would complain to the ISP who would in turn forward the complaint to the phone company, the ISP is who requested the install in the first place. Enough complaints resulted in the phone company sending a tech to resolve the problem. Many times the request resulted in the connection being moved to a different cable pair to fix the problem. Sometimes the tech would find a nearly broken wire at the connection and would fix that (even though no one had touched the wire to cause it to break). Strange things do happen. Keep complaining (in a nice way) it may do some good. Nice idea Ken, but I have to back Hans here. With the telecoms monopoly we have here in South Africa, they actually don't care. It is either use
Ken Schneider wrote: the service at exorbitant rates or do without. No complaints taken seriously, unless it stops them making money. -- ======================================================================== Hylton Conacher - Linux user # 229959 at http://counter.li.org Currently using SuSE 9.0 Professional with KDE 3.1 ========================================================================