On Wednesday 12 January 2005 09:23, Hartmut Meyer wrote:
Correction: we have two seperate support departments: one dealing with business support and another one dealing with consumer support.
Questions regarding the consumer product (SUSE Linux Professional) which are covered by the scope of the "free" service
http://www.novell.com/products/linuxprofessional/support/conditions.html
and where the customer has a valid support claim should be answered in a professional manner (and typically are) by our consumer support team. This is not saying that we would be able to solve all issues.
Servus Harmut! The expression "professional manner" is an extremely vague and stretchable concept. Is a polite person who does not have a clue about the product still "professional"? Is someone who is not as polite as they could be, but knows the product in and out "professional"? Support has always been polite. In that regard, they have been professional. They have addressed technical issues regarding the information they have been provided. In that regard, they have been professional. It seem obvious to me that they are not reading the case history. In *my* opinion that is *not* professional. Don't get me wrong. I am a strong supporter of Suse. I even advertise Suse on my site for free. However, it is extremely frustrating because 1) I am no closer to getting my problem solved 2) I know Suse can do better. regards, jimmo -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups or forums are subject to reposting.